Audi Brookline, A Herb Chambers Company
Customer Reviews of Audi Brookline, A Herb Chambers Company
Great until you need work done!
byon 04/20/2024
Service staff were kind and helpful, offering to diagnose my car’s trouble(s) for $209. Since my arrival was unplanned and they could not evaluate it that day, they offered me a loaner vehicle. The loaner was great! A day and a half later, they recommended $3K service to “maybe” fix the problem and well as an additional $3K of “nice to have” service. My husband and I declined the service, brought it home, and fixed the problem for $300.00 and four hours of his time.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
First Class!
byon 02/21/2024
Always very professional and attentive truly cares about my needs and my vehicle I would highly recommend this dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Terrific customer service
byon 02/01/2024
Communicates clearly about service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service
byon 08/28/2023
Held to the estimated time of the full maintenance service that was requested, communicated clearly about costs up front, and overall a professional service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Kervens Noel
byon 06/17/2023
Kervens Noel, a service department representative, did an outstanding job of helping me understand the work that needed to be performed on my vehicle. He seamlessly arranged for my drop off and pick-up when I was unable to wait for the vehicle. He was extremely polite and attentive.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Same day repair
byon 04/10/2023
They provided great same day service, repairing a part needed for a long trip due to an emergency.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dealership that like to lie
byon 01/10/2023
Hello there, i got my car service on December 21 2022. Where i was told my motor was no good and needed a bunch of things the tech individual wasn't right on. Today, January 10, i go into the dealership to inform them that my car is working and fixed, but you had an individual start an argument with me to then tell me I DONT KNOW STUFF ABOUT CARS. The personally David because he's the expert, started to argue with me because i told him his tech wasn't completely right. The employee at the dealership STARTED TO YELL because he wanted to be right. They charged me 500 dollars for a diagnostic that was wrong. I STRONGLY RECOMMEND EVERYONE TO THINK 3 TIMES BEFORE COMING TO BROOKLINE IN MASS. They lie to get money from you and if you care for your vehicle then i wouldn't recommend coming to this lying location. Stay away from this location
Fantastic Service!
byon 04/14/2015
Brought my A6 in for 45K service unannounced due to a busy work schedule. Max took great care of me and was able to take care of my car within 24hrs. Service tech, Paul, came out to introduce himself, took my cell number and assured me my car was in good hands! Everything went smooth and quick. A+++ for service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy Customer!
byon 10/24/2014
I am very satisfied with the not only the quality of work but the service experience from beginning to end! Ask for Ken M.! He is the best service adviser I have had and the reason why I continue to purchase all of my cars from Brookline Audi.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments