Herb Chambers BMW of Boston

by L Ling on 08/16/2023

Perfect visit working with Samik who kept me apprised of timing and the automated service visit scheduling, service person video review of service, invoice and payments.

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by Gin on 08/01/2023

This past week, my x3 2017 BMW was in need of a pre-road trip prep. The tires looked ok but had dry-rotted so would have been treacherous with the Northeast coast weather. The tech send a video of every section of the car which needed attention. Car was all set by closing. On the road, I hit ponded water, and flash flooding on the highway, four times the sky opened up and traffic hit a crawl, but the car stopped on a dime and the tires held the road like a new car. Thanks to Matt and his ace team!

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by DE on 07/29/2023

The serv assoc misrepresented the problem I feel in an attempt to extract a big repair bill. Quoted $6.5K for new eps steering rack + $1,2 K for accompanying wire harness. Total fee $7.7K. The repair description was also for the older hydraulic power steering systems that my car doesn’t have, not for the newer electric power system that I do have. These two power steering technologies are different, but the serv assoc didn’t seem to grasp this or care. The multi point inspection document was missing, as was the diagnostic video from the mechanic. Items I am accustomed to receiving from prior experience here. I complained and eventually was provided the diagnostic video which clearly showed exposed wiring to the steering rack. The rack itself was fine, it was just wiring corrosion. I got the Serv Mgr involved, who agreed to compensate for the errors, and ended up paying $1K for the final wiring fix, which although I’m grateful for the small gesture, still feel over-charged for a relatively minor issue that I probably could have fixed myself w some electrical tape. So, I’m still wary of working w this dealership although I do really appreciate the diagnostic video from the mechanics themselves. This goes a long way to building trust. It’s the front line service associates I don’t trust who I feel always attempt to pad the final repair with unnecessary service. So although I’m grateful my car was repaired, and they recovered from their initial lapses, it was still a very aggravating contentious experience overall, which unfortunately is what I’ve come to expect from them.

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by Gin on 05/31/2023

Recently on a car forum there was a massive emergency recall issued, calling for airbag replacement. Since I have two of these x5 for that generation of that particular airbag, I contacted the service department at Herb Chamber's BMW in Boston. I soon got a return email from the manager, Matt Krappe, that the airbags in each vehicle, had already been replaced at a prior service visit. Gave me some peace of mind that I could safely drive my older two x5s.

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by Tom M on 04/15/2023

I bring my BMW in for service twice a year..and the only person I will go to is Sam Dias..he is the best! His attention to detail with my car is what I depend..I drop my car off at 7am ..get a Lyft to work..and know my car is in good hands..I bring my car in for the multipoint inspections..regular maintenance..oil changes..inspection stickers..Sam will go over what is needed in maintenance or necessary work..and we go over what should be done at that time and what can be addressed down the road..Sam notes on my account all this information..I trust his input..he is well versed..honest..considerate and fair..all these traits are important to me..as always ..Great job Sam!

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by Dave Martel on 04/04/2023

There is no shopping or investment experience that we have that could ever meet the exceptional service we get from Hadi Eslami at Herb Chambers It’s not just sales it’s the service department too. It’s clear that Herb Chambers is intently focused on complete customer satisfaction. We have been customers for close to 20 years and we have never been disappointed. We have bought cars from other dealers too No one comes close to matching the level of satisfaction

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by Mary A on 03/21/2023

Have been taking my cars to Herb Chambers for years! The service department is worth it! Wouldn’t go anywhere else! Never disappointed!

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by Gin on 03/16/2023

20 year old 2003 x5 stick shift In for original caliper replacement and brakes work. Potential serious safety issue in an older vehicle resolved by Matt and the crew at the Comm. Ave. location. Now drives like a brand-new dream!

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by Dre on 01/30/2023

Made an appointment online and was seen in time. Overall Service was great and the communication /updates on my vehicle were also terrific.

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by Gin on 01/14/2023

In for a new window regulator for a rear window which had a mind of its own going up and down - part is replaced. So the heat won’t be flying out as well as safety factors, as against theft. Great job by Matt’s crew. Strategic body issues are as important for safe travel as mechanical issues on a 20 year old car which is treated as well as a brand new BMW. I enthusiastically recommend Herb Chambers BMW in Boston!

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by Tina on 01/10/2023

This was my first time since our move to Brookline and was delighted by the candid approach and high service levels of Joel and Esmeraldo at the Service Center. Lyft was an easy back and forth with no waiting time! Detail wash left my X5 like new!

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by Patrick O on 12/24/2022

BMW Herb Chambers Comm Ave- James as service consultant; outstanding service experience with suggestions for possible future needs to keep my car healthy. Timely, professional and fixed all my issues. Top notch service with a smile. Video showing what they did is outstanding. Thanks always to James!!!

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by Dave B from the 02135 on 11/22/2022

Higor provided platinum level service on our recent visit. He absolutely could not have done a better job or been more professional. He exceeded our expectations by 50 percent. I will always have my service done here and if I purchase another BMW or Mini it will be from Higors location. Way to go Higor.!!!!!

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by Smith on 11/10/2022

My BMW was taken in right away due to an emergency as the car lost its coolant and the battery was not recharging. Audrey was very responsive in making an appointment for within a half hour of my phone call. Tech took and quickly sent me a video of the many things needed to be fixed. Julieth quickly provided quotes. Work was done in a timely manner and was costly. I think that the dealership’s repair costs are high but they do a quality job.

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by Gin on 11/01/2022

Had a window regulator failure on my 2003 x5 stick shift. With the supply chain challenges - the window had to be raised and stabilized until the new regulator is delivered. Matt and the crew got the window in the track and raised to close (in this chilly October weather) to get the car drive-able and protect the interior from the outdoor elements. It was not a response “we have no part” - they were thinking creatively outside-the-box to get me a drive-able solution until the regulator comes in! A+ - all around!

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by Boston Ralph on 10/07/2022

The Service Department was quick to respond when I arrived unannounced with a damaged tire late in the day. They offered to fix it, while I waited. However, I took them up on their offer of a free round trip to my home. They kept me up-to-date on the status of the repairs. Herb Chambers runs a terrific group of dealerships.

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by Samuel Ross on 09/22/2022

Friendly, professional and timely service. I waited for my vehicle in well furnished workstation area. Excellent Wi-Fi. Car was promised in two hours and that was exactly how long the service took. Nicely washed also. Great dealer.

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by JV on 09/19/2022

Ahmed and Omar were great to work with. They were efficient and courteous and quickly helped me purchase a car. A pleasant experience without any pressure or nonsense.

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by Gin on 08/17/2022

Whether you have an old bimmer or new one they always locate the issues. Parts are pretty much stocked. Excellent quality maintenance. Matt, Kyle and the rest of the service team are knowledgeable and are a delight for a chore such as service. They have a large waiting area with a large screen TV and light refreshments. Thanks for excellent service.

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by BostonBMW on 08/06/2022

Over all, it was great service. The only minor issue was that they didn’t give me a heads up to see how long the wait would be. I waited 4 hours at the dealership.

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by Meghan on 08/05/2022

Worst customer service I’ve experienced in a long time. They strung me along for 4 hours after I was initially told it would be ready (was there I total of 6.5 hours). I lost income as I had to cancel later afternoon appointments. When I was told it was ready, I waited 45 minutes while one person told me they were washing the car and another said they were still looking for my car. It was returned unwashed. Completely neglected. I then asked for the manager to call me as I could no longer wait there until he was available. No one followed up. Very disorganized, terrible communication and I felt they simply don’t care.

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