Lexus of Towson

by Bill Cole on 02/25/2022

Salesman Jonathan Butler is great to work with. He is extremely knowledgeable of the product and helpful in getting the best deal possible. He takes care of all of the issues during delivery and follows up after the sale to make sure I'm satisfied.

Read more

by Derrick Summers on 11/21/2021

The experience we had buying a car at Lexus of Towson was excellent. It was easy, comfortable, simple, and enjoyable. We worked with Brian Legge, who I’d recommend for his personal touch. Brian spoke with us about his experiences with the car we bought and other like it so we could make an informed decision. He was honest and helpful. The business team helped us finance and gave us a great deal on the car including the warranty. All around great experience.

Read more

by A Plus on 11/15/2021

Monique has been extra helpful is taking care of the service on my car. She goes the extra mile to make sure I am well informed on my vehicle’s issues. Great all around service. Thank you Monique!

Read more

by Excellent care on 10/08/2021

Million cars in line. They get me in immediately for my years of purchasing 8 cars From them. Just air in the tire. No big deal. Well done

Read more

by EbruYucel on 05/19/2019

Wow, what an inspiringly pain-free experience. Cassidy Drummond is the best sales representative I have ever had the pleasure of working with. I came to Lexus of Towson after having mediocre (at best) experiences at other Lexus dealerships, one of which I leased my 2016 NX at. When it came time to turn in the vehicle, I decided to give Towson a shot given that my father has also had great experiences here. Cassidy laid out my options, didn't put pressure on me at all, and answered every question I had. He truly worked with me and did his best to offer the best deal possible. I left with a 2019 NX because of that sense of comfort that he provided; I am extremely grateful to have worked with him and plan to continue doing business with this dealership, as well as sending family and friends here. Fast forward to my 5K service. I had the pleasure of working with Chelsea Django. She was extremely sensitive to the limits of my schedule and provided service that absolutely surpassed my expectations. She is extremely knowledgable and straightforward. My SOS light was constantly red, which is understandably concerning for a brand new car, but she eased my tension with a thorough explanation and plans moving forward. Thank you to the Lexus of Towson team for always providing exceptional service with a friendly presentation! I don't know what the leadership here is doing, but its working! Looking forward to my next service!

Read more

by TheGaby on 09/18/2018

I got great service, good negotiation and compromise, and follow up post sale. Highly recommend the product and the location. From the sales consultant to the finance manager, everyone was just great to interact with. Also, the two receptionists I dealt with on the two days in the dealership were wonderful. Really great staff overall.

Read more

by Flemming on 07/26/2018

I just traded in my 6 year old RX450h (which could easily have gone on for another 6+ years BTW!) to the 2018 model. I received excellent service and guidance by Laura VanVoorhis! Very personal, timely with responses and overall a great experience. Laura and her manager, Kevin Ferg, came up with a very good deal for me and the swap from old to new RX450h was an easy decision!

Read more

by RichardKrauss on 07/24/2018

My journey from Savannah GA to Massachusetts was delayed by an unexpected road hazard and appearance of the engine light on the dash of my RX 330. It was 7:30 am, and I drove to Lexus of Towson. With no appointment, Service Manager Bill Mortimer took my vehicle first to get the problem diagnosed, repaired and hopefully back on my way. Service rep. Andy Woo took care of getting me into a loaner vehicle for the duration. The eventual news wasn’t good as my road hazard resulted in engine issues beyond repair. After a long day, I was back on my way in a rental vehicle leaving behind my RX for the insurance adjuster. I’m writing this review to commend both Bill and Andy for their courtesy, professionalism, time and assistance through the whole ordeal, with Andy even helping me transfer the contents of my vehicle to the rental. Their concern for me and the situation was genuine, and I appreciate and thank them for everything they did afterward working with my insurance agents. Lexus of Towson is fortunate to have these men as part of their team! Richard Krauss Savannah, GA

Read more

by Nancy on 07/11/2018

I went there because they were the only ones with the car my son wanted so i made an appointment to go see the car which was 2 1/2 hours from were i live and got there made a deposit and was told they would deliver car but they lied and the service was horrible would not recommend this dealership to nobody, even after the purchase i didn't get my tags for the car for 3 weeks almost when the temp was expired i had to get in contact with them. I would never again purchase from this dealer.

Read more

by zramirez12 on 12/29/2017

[non-permissible content removed] AT LEXUS If I could give negative stars, I would. Lexus lied to me and dismissed my complaint. I took my car in for a state inspection and Lexus told me it needed $4,900 is repairs. Hearing this news made me very upset. I voiced my concerns and they promised me $2,900 in goodwill credits, $2,400 from corporate and $500 from the service department. I have each statement in writing - an email from corporate and a note from the local Service Director, Jason. Upon hearing that I had an independent service contract, Caritza (Cari), the service representative, said that Lexus was rescinding all of the goodwill per its corporate policy. I asked for a copy of the Goodwill Policy since it was never discussed prior to this nor was it in any of the documentation that I received from Lexus. Cari contacted Wayne, Corporate Operations Director, Len Stoler Automotive, and he sent her an email stating the Goodwill Recision Policy, which was just three bullet points in an email, which she forwarded to me. I requested a written copy of the Goodwill Policy from Wayne in order to read, for myself, the points he stated in his email. He replied via email with the following: "It is an internal policy that I created for the company 15 years ago. I have no desire to release internal documents." 12/26/17, 2:19 PM. So, my understanding is that Lexus has a policy by which it wants customers to abide and Lexus will not provide a written copy of that policy. Sounds more like Badwill. In addition, Lexus would not release my car until I paid the bill. I asked to speak Jason concerning the charges but he was conveniently out of the building. I expected so much more from a luxury car brand. SHAME ON YOU LEXUS OF TOWSON.

Read more

by Djack55 on 11/20/2017

The customer service was the best. Ive been to alot of lexus dealers but this one particular was the best. Thank u for everything

Read more

by lanie3546 on 09/23/2017

I have to start by saying that I never write a review unless my experience is exceptional in EVERY way! I am also very hard to please and I do my homework before buying. I started with Towson Lexus because if you buy anything but a Lexus or Toyota you are crazy..these cars last for ever and are TROUBLE FREE. Second, I have an '08 IS250 purchased here and their customer service is FANTASTIC! Like most people, I really don't like the car buying process because it always seems to be about the dealer's best interest (especially when you are female!) but this was different. My sales person, John "hawkeye" made me feel like he really cared about what I wanted and what he needed to do to make me happy. a GENUINE care for the customer REALLY goes a long way! He gets that this is not just another commission for him but a big deal and major investment for the person in front of him! He took the time to look into different options for me and explain all the great things about each car along the way with no feeling of being rushed to BUY! Kind of like buying a car from my brother...hmmmm...who wouldn't like that? And then the dreaded financing office...WAS GREAT!! Again, a feeling like I was working with family. Soon Oak was so personable and funny, she made the process not only a breeze and painless but actually ENJOYABLE!...imagine that! Do yourself a favor and don't waste your time with other places when you will get great treatment here!

Read more

by Cheated on 05/27/2017

Purchased a 2017 rx350. Courtney who was my sales person was great to work with. Got my vehicle for the price I wanted. Windows sticker clearly stated the $995 delivery, processing and handling fee. When I was signing the paperwork for the purchase, I had been too trusting and just assumed that they the finance manager had just added the taxes and tags but instead he had tacked on another $975 for dealer delivery fee again. Had gone in the next day to inquire about this charge and was told that every time the car is not sold at sticker, the dealer delivery would be charged a second time. To me, this is a very dirty tactic used to sway a customer thinking he had gotten the vehicle at the price he wanted. Finance manager started off being nice to us but as soon as we did not purchase any products from him, his personality and tone had changed. He had made it sound like I'm the only customer that was stupid to not get a maintence plan or protection plan. I had recently read other reviewers that they had been treated the same way too as they had refused to purchase the products from him. I would certainly deal with Courtney again as the negotiation of the price was clear cut and simple. I would definitely make sure that I will not get dinged twice for a dealer fee. A very unfair tactic used by the dealership.

Read more

by cranio on 12/18/2016

So I just bought a Lexus Rx450h. Buying a hybrid in and of itself was a huge decision for me, but my salesperson at Lexus of Towson was extremely helpful. They didn't have the color that I wanted in stock but my salesperson Cassidy Drummond went above and beyond trying to locate the color I wanted only to have me change my mind multiple times. I can't thank the whole crew for putting up with my nonsense and remaining extremely professional. I can't recommend this dealership highly enough. I have bought several autos from high end dealerships but none of experiences have been as seamless.

Read more

by HappyLexusOwn on 05/11/2016

I recently purchased a Lexus Certified Pre-Owned 2014 RX 350 F Sport. I worked with Ronnie Book and highly recommend him if you are looking to purchase a Lexus. He was incredibly helpful and allowed me to take my time in making a decision without pressuring me to buy the car on the spot. The used car manager was also very professional while negotiating the deal as was every other employee I encountered at the dealership. I will definitely purchase my next car from Lexus of Towson!

Read more

by Thomas2710 on 02/25/2016

Connor Gue of Lexus of Towson is a fine salesman, he promptly answered my questions with accurate answers, very pleasant to work with. In the end I purchased a different automobile, but if you are looking for a Lexus in the Baltimore, MD area, I would highly recommend Connor.

Read more

by ls400_mylexus on 02/14/2016

Highest level of professionalism?! No, I didn't receive that service, due to my LOVE of an old 1996 Lexus LS400 (Which is one of my favorite models). I went in for service at Towson location on Friday, and was turned away based on the visual of my vehicle. I had purchased from an auction months ago and was able to drive home on cloud nine. Shadow (btw is her name), starts up quietly every time without hesitation. Engine & Transmission Strong. These cars are built to last. You already know that though! Has a few blemishes,not too pleasant on the eyes, but has plenty potential and lots of life ahead in her. Like they say, "It's not what you have on the outside that glitters in light, it's what you have on the inside that shines in the dark". A month into driving Shadow, she shuts down at a light. I crank, but no start. Hmmm, I immediately turn to one of my many Lexus forums for a little insight of what it could be. I was suggested replace fuel pump and fuel relay. Which I did immediately, but that wasn't the issue. I then had a full diagnostics test, to learn I wasn't getting any power nor a spark. Ok, let's see if Shadow is willing to talk to the OBD2 hand tool, nope, not communicating. Ding, ding, ding it's the ECU. Long story short, the car sat for 1 month in a half and I refused to let any other tech, unless it's a Lexus specialist touch my baby. I left bolts undone on the back seat (just in case they wanted to test the fuel pump) for easy excess, and to make the Lexus tech job a little easier. Anyway, your staff//tech told the sales writer that he wasn't able to examine// fix my car because of (REFER to my paperwork)I sat more than an hour. He called the last mechanic, pretty much incompetent. Then turn around and leave his tools up under my car on a crank shaft. Yes, okay! I want to know what test could have possibly been done with an uncharged battery? Even if he sparked it with a generator, that would have given me enough fuel to later roll my window up, that they purposely left down, when retrieving my car. Your sales writer was shock when I brought your tech tools back, because he raved about his staff and taking his word over mine and basically treating me like I couldn't pay for future repairs or I wasn't as important as Lexus rentals/leasing/owners with upgraded models and years. Very disappointed. They could've at least charge my battery, but instead they did nothing. Money wasn't an issue, it's all about CUSTOMER SATISFACTION and I didn't receive doodly squat! So disappointed and thought I would get VIP A* service. Will start my search for a professional computer expert... So disappointing

Read more

by conwaylin on 01/07/2016

Out of 9 buying/leasing experiences at various dealerships in the US (due to military moves) in the last 20 years, LEXUS OF TOWSON is BY FAR THE BEST experience that I've had. My wife gives me grief because every time I buy a new car, I tell her that I'm driving it until it dies, but I seem to always prove her right when I end up trading in every 2-3 years. I've ended up buying cars 8 times in the last 20 years (I've kept 2), and now I can add a lease from Lexus of Towson. The only other amazing buying experience that I've had is with a gentlemen by the name of Richard Marcus who now sells Maseratis in NYC, but the dealership he worked at was crap. Andrew Connor Gue at Lexus of Towson was our sales consultant, and between his fantastic attitude and the customer care mentality at Lexus of Towson, my wife and I could not have had a better experience. Even my wife who hates car shopping with me, was happy with the short time Lexus of Towson required to make the transaction. Contrary to the traditional experience where the salesman is a representative of the dealership, Connor really made us feel like he was representing us, and not just trying to make a sale. He cared about our financial constraints, and he catered to our needs. He spoke on our behalf to the manager during the price negotiation, and successfully got us a great deal. Afterwards, the sales manager came out and talked to us; Dan Morgan was another upstanding gentleman. At Lexus of Towson, I think all customers will walk out knowing that they got a darn good deal, if not the very best deal. When combined with the positive experience, not getting the very best deal is okay with me. We got a darn good deal... it may have been the very best deal; I don't think I'll ever know. I'm almost positive that we would not have gotten close to the deal we got at any other dealership, but truth be told, with Connor Gue, Dan Morgan, and the Lexus of Towson experience, I'm quite simply satisfied... AND ECSTATIC ABOUT MY NEW LEXUS GS! I'm sure that the fact that it was a Lexus experience has something to do with it. Previously, my experiences have been at BMW, Lexus, Mercedes, Acura, Toyota, and Mazda dealerships across the US, but down to the brass tacks, it is always the people that make or break the experience. Thanks Connor and Dan!

Read more

by myredes350 on 12/14/2015

I would like to thank Joey Nelson for helping me drive away in my dream car. He was one of the best salesman I have ever encountered in that he made sure my experience in buying a car painless and rewarding. He has a great personality and very friendly and care greatly in me as a customer. Look for Joey when u visit the showroom. Great person indeed.

Read more

by Bullied on 10/20/2015

I thought that my car shopping experience would be a breeze but boy was I in for a major shock. I began my experience wanting to explore a pre-owned 2010 GS 350 and a pre-owned 2010 LS 460. I came into the dealership with my own proof of financing from my credit union. The finance guy Randy Schuler harassed me until no end as they wanted me to finance with the dealership. I had to tell them SEVERAL times that I have secured my own financing. Before taking the car home Randy Schuler insisted that I sign a "temporary contract" before pulling off the lot as they request that me THE CUSTOMER go pick the check up from the credit union opposed to them faxing the purchase order all because they are greedy for money and don't want to wait for the check to clear they CARE NOTHING ABOUT YOU. They tricked me into signing this application as when I came back the next day I told them that I wasn't happy with the car but was willing to explore something in my price range a little larger in size or place me back in my vehicle that i originally came in. At this time the General Sales Manager Kevin Ferg stated NO we DO NOT take back vehicles nor will we give you yours back I don't know what to tell you sorry. He then proceeded to call the police to have my boyfriend put out of the dealership as my boyfriend had questions as to why they cant help me or return me to my OLD CAR when I haven't even had the vehicle 24 hrs. The General Sales Manager Kevin Ferg then threatens me as my boyfriend is forced to stand outside by saying I better return the check or else he WILL run my credit and HE WILL get it financed BY ANY MEANS NECESSARY this is FRAUD FLAT OUT plain as day. At this point I called the police on them and the officer suggested that I seek legal council as he has never encountered any such as this with a dealership. In addition while test driving one of their vehicles one of the sales people stole my sunglasses. This has been utterly the WORST experience of my life for me to be a first time Lexus owner. You have been warned please read the reviews on this site and take heed before purchasing a vehicle with this dealership. Let someone else's experience save you from being completely disrespected, lied to, stolen from, and bullied into your car purchase. Do your research and read these reviews carefully as I have. I have seen that there have been other folks that have experienced the same treatment as I have.

Read more

by nguns21 on 10/02/2015

from the time i walked into the dealership, to when i drove away, my salesperson Cassidy was the best! Thank you so much!

Read more