Len Stoler Hyundai

by grob0324 on 12/25/2015

Sales person was not really knowledgeable. They hit you with a crazy price and when I asked they were not eager to work with me. No followup wither. i bought elsewhere.

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by DanAndersen on 10/15/2015

BEWARE! I've had a nightmare experience with Len Stoler. It simply defies logic. They are negligent and dishonest. If you'd like to see the full description of the issue, the Better Business Bureau case # is 36116269. I can't fit all the issues on Google reviews. In brief, they sold me a hybrid Sonata with an after market remote starter kit. The person that went on the test drive with me even showed me how the remote start system worked. I have not used the electric start on this vehicle since I have owned it. I have learned since, through the unfortunate circumstances described below, that a remote starter cannot be installed on a push-ignition vehicle. This is a known issue. After less than 10k miles the car, while driving, began to beep incessantly, and many of the error lights began to flash. The dash said “check brake” first (it was not engaged) and then said “check charging system” before it stopped in the middle of the road. The electrical did not go off, but the car was immobilized, creating a very dangerous situation for me. The police had to come and protect the car with flares until the tow service showed up. Another Hyundai dealership diagnosed the problem after running many diagnostic tests and consulting with external engineers. They told me that the car would need to have the electric starter kit removed. They said the car never should have been sold to me like that, because electric starters should not be installed on a “push start” automobile. This is documented in the service write up. On October 14, I took the car to Len Stoler, hoping that they would fix the car, refund me the money I paid for it, or replace it. I found Michael Davidoff, the original salesman, who immediately tried to say it wasn’t their problem since it was a pre-owned car. Once I made the case that this is similar to them selling me a used car with loose wheels, they seemed to understand that they shouldn’t have sold me the car with a dangerous add-on feature. We took the car to the service center where Melissa Hall, the service advisor, told me she didn’t think the service would be covered to fix whatever is wrong with the car. She said this without even talking to the warranty company. I told them they needed to, at the very least, remove the remote starter, like they should have done in the first place. Then I needed them to ensure that nothing on the car was broken, because of the addition of this dangerous add-on. They left me stranded with no loaner car despite initially telling me I could take a loaner while we sorted this out. These people have put me in a position where, even though they are at fault, I am suffering. The next day (10/15), I called Michael Davidoff and after more argument I informed him that I was going to file a complaint with the Better Business Bureau if he didn’t resolve this soon, at which point he told me they could no longer talk to me and hung up. I heard nothing from the service department at this point, so after selling me a defective, dangerous car, they have essentially taken me and my car hostage and left me without transportation. They called me later to insist I pay $350 to have the starter removed before they did anything else. On top of all of this, this dealership is aware that 2011/2012 Hyundai hybrids have serious issues that mimic mine. On multiple youtube videos, and a class action lawsuit, and even a Hyundai forum [HTML removed] it’s documented that these cars have stopped working while in motion, with the same symptoms (“check brake”, “check charging system” and then failure).

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by bertsmistake on 07/07/2013

I decided to test drive a new Elantra at Len Stoler and after dealing with Mike my sales consultant I bought a 2013 Hyundai. I have purchased several new cars over the years from different manufacturers and I have to say that this was my best purchase experience. I would recommend this dealer to anyone. AAA+

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by BrittM on 05/13/2013

Found my dealer for life right in my own back yard! I have recently been in the market for a Hyundai and landed on a brand new Sonata that I purchased from Len Stoler Hyundai. Mike was my salesperson and he was able to find me the Sonata that had everything that I wanted in it and even a little more. While I was waiting for my car to come back from getting washed Mike introduced me to the Manager of the entire Len Stoler organization, Ernie G. Mr. G. really made me feel good about my purchase as well as the people who would be servicing my car. It's rare today that you find honest people but Mike C. and Ernie G. really helped to make this a memorable experience. Thanks to the both of you!!

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by JeffSal on 04/30/2013

Wow! I could stop my review with this but that wouldn't alone do it justice when describing my experience here at Len Stoler Hyundai. I was originally a service customer but my car needed a lot of work done so I asked to meet with a sales person to see if it was worth just purchasing a new vehicle instead. I met with Ron in sales and I can fully say this was probably the most pleasant car buying experience I have ever had. He made me completely feel at ease and I went home with a brand new Sonata. I had no idea how great the new Hyundais look too. Much better than my 04 Elantra and I actually got into my new car for a lower monthly payment than my Elantra before I owned it. Thanks again to Ron and the entire team over at Hyundai! You have a customer for life!!!!

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by soldierboy1 on 02/19/2013

I had a wonderful experience buying a 2013 Elantra from Len Stoler in Owings Mills in September 2012. The sales person was Jamie N. She went over every feature of the car and was extremely helpful. I have been back to the dealer twice for oil changes and tire rotation and the service has been excellent. I have not had any warranty issues with the car. Its a great product from a great dealer. I highly recommend you go to this dealer and see Jamie if you are looking to purchas a Hyundai.

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by mddadbob on 03/12/2011

Have you ever heard of the saying "The customer is always right?" Because Len Stoler Hyundai and Ernie G. have not. My family recently purchased an automobile from them and while they are incredibly friendly in trying to sell you a car, the moment you take the car off the lot and have one problem with it all of that courtesy goes out the window. They are the model of how not run a business. We recently had problems with the Alantra we purchased. IF, and only IF, you are able to get a hold of them and they respond to your telephone calls or e-mails, they treat you like they want nothing to do with you. They are rude and discourteous and will even accuse you of lying and being dishonest yourself. They will even sarcastically threaten you to bring legal action against them, and will let you know they've had it done plenty of times support. What a shock! I would gladly pay more money for a car than have to deal with these rude, unprofessional, [violative content deleted]

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by drdmdmd on 08/15/2009

We were looking to buy a car and were SHOCKED at how [violative content deleted] this dealership is. They were [violative content deleted]. We were the only ones there and got such a terrible attitude from everyone. We didn't even want to hear their offer, we just left. The sales person even admitted he didn't know anything about Hyundai- stating he works at 3 different dealerships and doesn't know much about the car we were looking at. BOTH managers were [violative content deleted]. The woman manager there treated me like I was threatening her, not letting me talk to the original manager I worked with. It was almost unbelievable...I thought those days of [violative content deleted] car dealerships were falling by the wayside. This place proved me wrong. Unfortunate. We ended up buying another car that day, but would have seriously considered purchasing a Hyundai had we a better place to go. It wasn't worth the trouble. Hyundai's are great cars, great value. If you want one, don't go to Len Stoler Hyundai...you are worth more than how they treat you.

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