Toyota of Southern Maryland
Customer Reviews of Toyota of Southern Maryland
great service
byon 05/16/2016
the personal care from Justin and Quinton was awsome!! i live not feeling as if i was bothering them when i came for my service. the Quick service that was completed for my 20000 mile check up. 1.5 hours and i was out the door .. wonderful!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
First rate service
byon 05/11/2016
Friendly staff, work completed in the time stated, comfortable waiting area. Salespersons come and go ...... Service is a constant. Keep up the great work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awful Service Department
byon 07/21/2011
I cant speak to the sales team, but the service department is the worst. They were never outright rude or anything, just incompetent, useless, and unwilling to help. They were about to charge me ~1000 dollars to replace a throw-out bearing that they had replaced a year previous. After I brought up this point, they mentioned a TSB was in the works, estimated 2 months, and they would contact me when it was out. I never received a call from them, and I called them some 6 months later when I found out that a TSB had come out and had been out for a few months, while I am driving around a Truck that sounds awful due to this issue. I dropped it off on a Sunday night, to be picked up on Monday. I was given an excuse for 4 DAYS STRAIGHT on why I could not pick up my truck, and did without till Friday, no easy feat. At no point was I offered a rental car, and when I requested one, they refused. Upon picking up my truck, the Temperature Gauge/Overhead console was not functioning. I called them on my way home, and they refused to pay to have the part replace, even though it was completely functional when I dropped it off. I spoke with the service manager and the Toyota experience and neither seemed at all willing to help. I never had a pleasant experience with them and will never go back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments