Mike Castrucci Ford Lincoln of Alexandria
Customer Reviews of Mike Castrucci Ford Lincoln of Alexandria
Great experience!
byon 03/28/2024
I knew the car I wanted and they had it ready for me. I had filled out the credit application beforehand. It took no time to procure financing. Roger (Lyons) was great. They even made sure to set up getting the windshield replaced. Customer service reached out to me promptly as well. Would definitely buy from again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
What a mess!!
byon 11/16/2010
Three tires mounted balanced alignment... 8am appointment Back on the road 11:15... yep three hours and fifteen minutes to mount three tires and align the front end! I could have done it faster with a pair of vise grips and a tire iron! This place is hardly professional, appointments mean nothing (while I was there a gentleman came in for an appointment to have one tire replaced and was told that because his appointment was for 11:00 they couldn't get him out before lunch therefore it could be three hours or so... to replace one tire... with an appointment! He left...smart man!) I am so happy Ford Motor Company didn't take the bailout money. They have survived and grown, however with dealerships twisting the knife in customers backs, all might be for nothing! My time is of value. I just wish Castrucci Ford valued me!
- Recommend this dealer? No
Great Job
byon 09/15/2010
Went in to buy a car expecting the "same old, same old". I was pleasantly suprized. Nice dealership, knowledgable staff, very professional. Found the car I wanted, got a good price, very simple. Only down side was the time it took to register for other Ford product. Great idea just nedd to speed it up, dealer was busy. Keep it up!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
