Lithia Volkswagen of Des Moines
Customer Reviews of Lithia Volkswagen of Des Moines
Great service- BUT!
byon 09/11/2016
I had a great experience with my oil change. I made my reservation on-line, but they didn't have my service confirmation, there when I arrived, so...I had to re-confirm what I needed done, since I not only needed an oil change, but also needed a tire rotation and a driving bulb replaced, and they didn't know I needed a rental at the time either, which ALL of this information was indicated on-line. I wish they would utilize the ON-LINE OPTION MORE. Instead, when you call to make an appointment, they tell you...we are First come, first serve, so come in anytime, I DONT LIKE THIS METHOD! I prefer to know what time I need to be there, and expect service once I arrive. But as it turns out, it worked out well, since they didn't even have my "on-line" appointment information, and thankfully, they had a rental car for me to used, and they were not busy...but it was A THURSDAY morning. I also asked for the interior and exterior car cleaning, which WAS COMPLETED, BUT WISH THEY would have cleaned the interior Windows.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
No pain oil change
byon 08/22/2016
Stopped by for a quick oil change and it was exactly that. Quick and efficient - and free wifi to work as I waited. Pleasant people and good service...
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Thanks Alisa
byon 07/14/2016
Alisa was fantastic. Got my car in right away and got everything taken care of. Very happy with my service experience!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
20K service
byon 03/14/2016
The service was good. Alisa was very helpful in answering my questions. When I noticed that my Jetta was listed under my wife's name, Alisa corrected the information.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very Pleased!
byon 02/08/2016
Although the work was not completed in a day, as originally stated, Dennis kept me very well informed and provided me with other wheels until my car was finished. I appreciate the open communication, which kept the frustration out. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
jettapms
byon 08/15/2015
Alisa was very helpful in letting me know my options and she was good at explaining the condition of my car and gave a detailed explanation of what was being done.Alisa was also proactive in explaining what maintenance issues were coming up in the future,she was spot on in recomending a plan for the future care of my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 08/12/2015
Oil change was completed in timely matter other work that needed done had to be rescheduled
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 07/30/2015
Just stopped in to get oil topped off, because I noticed it was low. They took me in right away changed the oil and did a complete 10,000 check-up. Very short wait
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service here is the best!!
byon 07/30/2015
I love both the sales and service people at Lithia. I never would have considered a Volkswagen before buying this one. However, I was treated very poorly by service department at the dealer of my previous car. So, when considering a new car, I never even considered that dealer. So,after shopping around, I found Lithia and bought a Volkswagen. I am so glad I did. I love the car. However, I also love this dealership. Everyone here from the sales person (he even called me to say happy birthday) to the service representatives, to the shuttle driver makes me feel special and glad that I came here. Because of Lithia, I would never even consider going anywhere else for my next new car. Volkswager makes a terrific car -- and Lithia is a great dealer -- an incredible combination. I tell everyone how happy I am with both this car and with this dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
oil change
byon 07/26/2015
Excellent service! No appointment needed. I drove right in and indicated why I was there. The service rep pointed out that the air filter needed to be replaced and showed me the condition of the old one and it was pretty dirty. I agreed to the replacement. Good to have that checked. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
EOS Service
byon 07/23/2015
Very good customer service and done in a timely manner
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Review of service
byon 07/10/2015
The service was acceptable. The work was done to specification and in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Blown fuse
byon 05/29/2015
Service was friendly, knowledgeable, and fast.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
ltbm review
byon 04/10/2015
Talked to me about every step and explained everything. Provided shuttle service and finished in timeframe they gave me. Washed my car. Price was reasonable. Fixed a tire icon that was giving me trouble.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Won't be back
byon 04/14/2011
I have been dealing with this dealership for nine years. During this time my family has purchased or leased eleven vehicles from this dealership and had "all" the maintenance for those eleven vehicles performed by them. It had always been a super place to do business when owned privately, formerly Jordan Motors. About three years ago it was purchased by Lithia Motors. A national rip off chain of new and used car dealerships across the country. The moment Lithia took over things started to go downhill. First, the expected disarray with new rules and ways of doing business etc. Then the service teams starting leaving and all the employees started to change in all departments. Then appointments were never kept or work done on time. My last experience, and I mean my "last" as I won't be back, my car was scheduled for a routine 45,000 mile service which was part of a pre-paid maintenance package. It basically was an oil change and fluid checks, I added tire rotation and balancing. I scheduled my appointment for a Monday morning two weeks in advance on their web page. My car wasn't done until Tuesday night. And when it was done, I had to call them; they never called me to say it was ready. So I'm sure the only reason I got it Tuesday is because I started calling. When I picked it up the service department had just closed and although all the staff were there, they all ignored me, after all they close at 5pm and this is 5:06pm. I was pointed to an empty cashiers desk were I waited for the cashier to show up. Some moments later she arrives ready to do her job and I pay for my rotation and balance. At no time did anyone apologize for having my car for two days, thank me for my business or ask me to come back. So.I won't. Lithia Audi/Volkswagen of Des Moines is a bunch of greedy [violative content deleted]. If you are considering going there for sales or service, don't you deserve better. Mike Spooner p.s. I emailed complaints to the General Manager who didn't respond. When I emailed him about not responding he replied he didn't think I was "asking for anything" so he ignored it. I emailed Lithia cooperate office and that was a waste of electricity, I never heard anything from them. Audi USA on the other hand were more than interested in why I wasn't going to be an Audi customer anymore, but they haven't produced any results to date. BMW here I come!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
