Bob Brown Buick GMC
Customer Reviews of Bob Brown Buick GMC
Poor Service
byon 04/09/2018
I purchased a truck through Bob Brown in 2017. The buying experience was overall good. The service on the other hand, not so great. I scheduled my truck for an oil change, to have some stalling/sputtering looked at and to have my remote start fixed. I scheduled an appointment for 8:00am so my truck would be done at a decent time. 8:00am - Dropped off truck. The representative confirmed what I wanted to have them look at. 10:30am - A representative calls me and tells me that the tool they need to diagnose the stalling AND remote start isn't there. Pretty annoying that the dealership can't troubleshoot these issues. They ask if I want to leave my truck overnight. I say no. I need my truck so I tell them to just do the oil change. 2:00pm - I haven't heard anything from them. I'm curious as to how long it takes for an oil change. I call and get transferred to a voice mail. I call back, they take my name and number. 2:15ish - I get a call back. They broke the dipstick on my truck and are waiting on a new one. Wait, you broke part of my truck and failed to call me? How is this ok? Don't worry though, they said that they'll pay for it. They promised a new one would be in that day. 2:30ish - I get a call saying my oil change is done. Only 6 hours after I dropped it off. I show up to pick up my truck. I walk in to talk to the representative. He just tells me to go back and pay which I do. Nobody said anything about my truck, no "Everything looked good" or "such and such is getting worn." Instead the lady hands me my keys and tells me she's sorry but she doesn't have anyone to bring my truck around. It's somewhere in the back. Ok, sooooo I guess I'll wander around the back lot looking for my truck. Just to recap - 6 hours for an oil change, can't diagnose unrelated issues on the vehicle, no phone call when they break something on the vehicle, wandering around like Hans and Gretal in the back lot looking for my truck(lucky for me it was close). Overall a terrible experience.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Vacation service need
byon 06/22/2016
We were traveling on vacation and had AC issues and water leaking in passenger cabin. We called Bob Brown dealership for assistance. They immediately fit us in to service schedule and attended to our issue (blocked AC line). We were in and out of service in less than an hour and back on the road for vacation. We truly are thankful and impressed by the helpful men and women at this dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fix Windshield Wipers.
byon 12/27/2015
You did your best to get me on the road so I could be home to take care of Christmas preparations. Thank You.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A very satisfied customer
byon 10/27/2015
Everyone is very professional and courteous. They go the extra mile to satisfy customer concerns. I could go to a closer dealership for service, but prefer coming here because I know I'll be treated well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service department
byon 10/25/2015
Always friendly, professional and address my questions. Prompt and finish in a reasonable time. Shuttle drivers are also professional and friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
good service bad explanation
byon 09/11/2015
my brake problem is still there i will bring it in again i have 7000 mi on it brakes grab after it sits for one hour when at stop light brake pedal pulsates
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
satisfied with everything
byon 09/01/2015
Everyone was very helpful and seem to care about our service. Brad listen to our concern with the radio problem, and got it to work 100%.I felt he took care of everything that was to be done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
GMC/Bob Brown
byon 08/22/2015
I don't usually do surveys, but the service manager went above and beyond his job to make sure my wife had safe tires on her truck. He called me twice to make sure I knew what they had found. A broken belt in a tire changed the whole direction I told him to follow. I am impressed with his insistence on making her ride safe. Thank you Bob Brown for caring!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Excellence
byon 07/16/2015
Quick, friendly service. Salesman who sold car to me also made a point to speak to me. Ryan. Great job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Courteous and efficient service
byon 07/09/2015
I was kept informed about the work that needed to be done on my vehicle. Work was done in a timely manner. Everyone that I had contact with was courteous and answered my questions.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
repair to navigation system
byon 03/18/2015
Had to wait for a part to come in and it took longer then it should have but it was ok.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
eldely people
byon 03/07/2015
I'm still waiting to get my new car working, been in twice, was given a rental car. As of today I'm driving still using a rental. All because you can't fix the problem. How would you like it.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Personal experience
byon 03/06/2015
Modern facility, friendly staff, competent technicians, comfortable waiting area. I have been very fortunate to have excellent service so conveniently located.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Service at Bob Brown Buick GMC (February 2015)
byon 03/05/2015
I called with short notice, the person I spoke to was accomodating, friendly and understanding, and got me in for an appointment in 2 days. Everything was completed perfectly. The rep was very friendly and knowledgeable. I was impressed. Although your location is not user-friendly for me, I will use you guys anyway, because of how well you took care of me. It's worth the drive.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Nederhoff
byon 03/02/2015
I walked in without an appointment, someone told me I had a headlight out and I needed new windshield wipers. They didn't find anything with the headlight but put new wipers on and I was out of there within a half hour. They were very nice, asked me if I wanted a drink or donut. Thanks.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service can't get any better than excellent. BB GMC has it!
byon 02/03/2015
The Service Consultant, Brad Ashby, treated me great. He put an excellent mechanic on my car problem and had it fixed before noon. I am exceptionally pleased with the service I receive at Bob Brown GMC. It could not be better. Roger Fligg [Email and Phone number removed]
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
oil leaks
byon 02/02/2015
Always like doing business with Bob Brown. I have never had a bad repair and they have always been very good to explain any question I have had.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Visit
byon 02/01/2015
Was pleased with the waiting area, very neat and clean. And was pleasantly surprised with the low cost of my oil change, filter change, tire rotation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
squeaky Dash
byon 01/23/2015
The technician found my problem and repaired it on the first visit. I was impressed. Service did a great job! Thanks.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
2 Comments
Car
byon 01/14/2015
They were SO nice and handled our problem immediately and got us back on the road. Have dealt with other dealers before but this by far was the best. You have great folks out there at the service dept. at Bob Browns in Ankeny. Brad was awesome. (not sure what Brad's last name is)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bob Brown Service Review
byon 01/08/2015
Dave Page went above and beyond to help out my wife with our vehicle in the freezing cold. We have always had great customer service and superior quality work done on all of our vehicles we have ever had serviced at your Ankeny location. Thank You to the whole Bob Brown staff in Ankeny , they are the best around . Making us feel like family will keep us coming back !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments