Gates Chevy World
Customer Reviews of Gates Chevy World
Body shop repair
byon 04/25/2023
Work done well & completed on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Warranty work to replace an alternator
byon 06/14/2022
Gates Town & Country is always professional and courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My opinion
byon 04/15/2017
They really make you feel appreciated and not the let's hurry and push you into something you really don't want!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Actually took time to show me what was done
byon 04/14/2015
Scott was extremely helpful. When I questioned the final costs and asked if I could see exactly what they did to justify the costs, he was more than happy to take the time to explain and show me exactly what it took to correct my problem. I really appreciate this type of customer service. I gladly paid the bill without regret.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Engine Cover
byon 04/08/2015
I had to return because the engine cover was left off of my car. But to your credit, they did call me to tell me they left the cover off. I appreciate that. Usually your service is excellent. Mistakes do happen.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Gates Chevy Service.
byon 02/02/2015
Fast, courteous, perfect. Always, every single time. I plan to drive the wheels off of this car and prior to that, Gates will service it every single time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
my experience
byon 01/12/2015
love everyone there Still wish someone would get me the owners manual to my 2013 CAPTIVA, that I was promised,,,never got
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Repair
byon 12/19/2014
My car after the repairs looked like a new car again. The only thing I didn't like was the smell of fiber glass.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Pressure Sensor Repair
byon 11/19/2014
The turnaround time on the repair was very quick. I really appreciated that. My concern is with the vehicle itself. For a $45K+ vehicle, it sure is having a lot of issues. My $20K Silverado that I had for 7 years did not have any issues except for general wear and tear. I would have expected the same, if not better, from the Avalanche. Starting to become disappointed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome customer service
byon 11/07/2014
I called the Chevy dealer in Elkhart to schedule an oil change. I was told I couldn't get in for at least a week. I called Gates and they got me in right away. Then they were able to schedule me almost immediately when they found I had a leaky front seal. Awesome customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Gates
byon 10/11/2014
Brian Rogers was incredible. He kept me updated thru the whole process! The work was exceptional! I can't even tell there was ever damage!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Gates Service Department is great!
byon 09/22/2014
I really like Michelle a lot. We have developed a relationship over time that I have come to appreciate and trust. However, she told me she would be out-of-town and that someone else would be calling me when my car was ready. I appreciated knowing it wouldn't be her. I also appreciated the reduced cost of a rental car. I thought this last repair was going to be covered under warranty, but it wasn't. I felt Gates did all they could to keep some of my costs at a minimum which helped a lot.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service exxperience
byon 09/20/2014
Stopped in earlier in the week said I need my car serviced and I wanted to wait on it. They said be here at 7am on Thursday. They were done in 45 minutes, couldn't be happier.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Car done is due time.
byon 09/18/2014
I arrived and my car was taken back in a timely manner and was finished is a short time. It was done right the first time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bluetooth connection problem
byon 09/11/2014
It took 4 hours but the problem of my phone not pairing up to the Bluetooth in my car was solved by a software update. Much better than having to replace the whole radio component for $2200.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
A busy day at Gates Chevy
byon 08/29/2014
Great service for recall item, oil change and tire rotation as always. Then purchased a new Chevy Cruze and had excellent service with both Bill Fennell and the business office. Thank you!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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