Customer Reviews of Lexus of Merrillville
Come here for your Lexus!
byon 03/11/2024
Overall, I was extremely impressed with the customer service I received at this Lexus dealership. I was assisted by Mr. Willie Haddad who went above and beyond to make sure I got the best deal possible for my 2024 Lexus NX. He was professional, courteous, and truly cared about providing the best experience for me. Desmond assisted in answering my questions and made the entire car-buying process smooth and stress-free. Overall, I was extremely impressed with their customer service. I would highly recommend this dealership to anyone in the market.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
5 star
byon 07/03/2020
No high pressure. Straightforward but still willing to negotiate.
5
byon 07/02/2020
John in sales and Bob in finance were both very helpful and courteous.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Very pleasant service experience
byon 07/02/2020
The agent was personable and competent. H also contacted me when the job was completed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Great dealership
byon 06/30/2020
The salesman Dave made us feel very special during the entire experience. His expertise and product knowledge was evident from our first contact.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
More money, more money
byon 06/26/2020
The associate was polite, professional & courteous. Explained current and possibly future needs for vehicle. Social distancing was established.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 06/19/2020
Impressed with the sanitizing process. Great job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Nice experience
byon 06/10/2020
Pleasant staff
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The best Lexus dealership in Indiana
byon 06/04/2020
I want to buy every car from Bob Navarro. I always have a hard time luring my husband to a car dealership. Bob Navarro was easy for my husband to talk to. Bob was very knowledgeable and patient with all of our questions. Bob Winland was also very personable and efficient. Sitting in the car with Ric Coven, I thought I was in the cockpit of a plane with the pilot! Thank you Lexus!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
great place to buy a car
byon 05/31/2020
Everyone was friendly, your prices were reasonable, and your building was beautiful. Was a pleasure doing business with you! I wouldn't hesitate to buy a car from you again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Oil Change on Lexus
byon 05/30/2020
I always feel well taken care of by Chris. He's always on top of things. Never worry when he's in charge.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
All went well with the visit.
byon 05/28/2020
The service dept kept me advised on the progress of the service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best service !!!
byon 05/28/2020
Everyone was friendly and courteous. My service was performed quickly and priced perfect. I've had my Lexus for 10 years and this is the only facility to service my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great job guys!!!
byon 05/27/2020
Great environment, salesperson was nice, process was easy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Professional service department
byon 05/22/2020
Chris Hodges was very professional, inspected the car and informed me what was an immediate concern. I was given a loaner car to use during the repairs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service experience
byon 05/09/2020
Friendly and professional staff
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Lexus of Merriville
byon 05/03/2020
Clean and sanitized waiting area. Edgar is very professional and friendly. Great customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
LEXUS EXPERIENCE
byon 04/29/2020
I called in an they said I could come in that day beefier 3p.m. I had the dealership to myself. I got a chance to talk to everyone. Carter was absolutely wonderful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales
byon 03/15/2020
Sales and Services staff go out their way to help you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very Appreciative
byon 03/15/2020
My salesman, Darryl Jones was very helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service department
byon 03/11/2020
Carter was wonderful! He let me know exactly what was wrong with my car and how much it would cost. Service was excellent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service experience
byon 03/11/2020
Quick and professional service, and friendly staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We know that prospective customers are extremely well educated when researching their next vehicle. Lexus of Merrillville has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and pre-owned specials for additional savings on your next vehicle.
1 Comments