Customer Reviews of Zeigler Ford of Elkhart
CHANDLER Is the MAN!
byon 08/31/2022
Never set foot in this dealership! Closed an entire deal via text messages and emails! No shady business at all, they were transparent and honest the entire time. I'd recommend Ziegler Ford/Lincoln to anyone! Chandler Bos communicated with me through the whole process, keeping me up to date and informed. He handled shipping and all! I can't thank him enough. I'd also like to thank Brian Stempien for handling the paperwork and for his excellent service. You guys are awesome!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fantastic Service and Experience leading a new Ford
byon 01/13/2017
Troy Kennedy took exceptional care of us. His honesty and integrity put me in a new lease. I didn't feel the "sales" pressure at all with him! Definitely would recommend him to anyone buying or leasing!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Escape
byon 01/07/2017
My Sales rep Troy is super! He was very helpful and informative with the vehicles I was looking at.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awsome customer service!!
byon 12/23/2016
Troy is great! He was upfront and honest and gave us all the answers to our questions. And he fot me in the suv i wanted... Im really happy with my new vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Bad Dealership Experience
byon 11/17/2016
Honestly, I was really disappointed by my visit. I expected professionalism at a dealership with good reviews but, unfortunately, that is not what I was shown. When I handed over my keys to let them check out my car (a mustang), their employee went roaring around their parking lot and easily could have collided with another car if someone else was driving around. When my car was parked, it was parked too far forward on their curb so it scraped the front of it. My salesman, Jon Difranco, tried to make jokes about this unprofessional behavior. They also acted like they were holding my keys hostage from me and wouldn't bring them back to me after I was finished test driving vehicles. Despite the ad I received about this month being Black Friday Deals, I was not offered anything remotely resembling a deal and my offers were ignored even though the ad said all reasonable offers would be considered. I know what my vehicle is worth and I know what the vehicle I wanted to buy was worth. I was ready with my title to make a deal, even willing to lose a bit on my end, but we weren't anywhere close to fair. After I thanked Jon for his time and told him I appreciated it but wasn't interested in their best offer, he reacted in a show of unprofessionalism by pouting like a toddler. He actually stuck up his nose and ignored me as I left. I feel bad that this review is not positive, but I was sadly not impressed at all by my visit. I treat people with courtesy and respect, and, even if we couldn't make a deal, I was not treated well. They did not respect me or my car.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Never going back
byon 07/06/2016
Took vehicle last Sunday when they told us too. The latest they would get to it was supposed to be by that Thursday. Come Friday my husband calls and the lady said she forgot to tell them about our vehicle. Then Saturday someone is finally working on it. Monday is 4th of July so no one is working understandably. Tuesday they don't call. Now Wednesday my husband calls and they don't know anything about our vehicle or where the keys are. Terrible service. I wish we didn't have to pay for this. Man this angers me.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
2016 F-150 - Add on part
byon 06/14/2016
I had an optional front license plate holder added. Bought the new part thru the Parts Dept & Service installed it. Very happy with the professionalism & friendly service from both!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Experience!
byon 06/07/2016
I cant say enough good things about Harold Zeigler Ford in Elkhart. Mitch Miller made buying a car easy and fun. He was so helpful and worked hard to find a vehicle that was perfect for me. I never felt pressured. Zeigler's customer service far exceeded the other dealerships I visited. Mitch is the real deal and a class act. I will definitely come back in the future. Thanks Mitch! :)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Wouldn't shop elsewhere
byon 04/06/2016
Thank you Dan Tarwacki, Jeff Hanson, Jeff Miles and Mitch for your honesty and patience helping my family find our 3rd car from Harold Zeigler. Harold Zeigler's staff offers a warm and laid back environment. I look forward to working with Dan Tarwacki and staff again. Mingogirl
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fast Service
byon 01/13/2016
recently dropped my new car off for servicing and in minutes they had me out the door in a loaner car. When I returned to pick my car up it was ready to go, we exchanged keys, and they had me back out the door in no time. My sales person even stopped by to see how everything was going and to see if I had any questions.
Don't trust them with your information!!
byon 12/29/2015
After telling them what bank to use for financing, we ended up buying elsewhere for a better deal. Weeks after, we began receiving inquiries from multiple institutions. We received at least 10 additional inquiries. Apparently if you do not buy from them, they run your credit at will. Our credit scores decreased due to the tremendous amount of inquiries!!! Keep your personal information to yourself and line up your own financing before you drive on the lot!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Great salesman and great experience
byon 10/27/2015
I bought a Chrysler 300 from Harold Zeigler in Elkhart. My salesman Dan Tarwacki was great and answered all of my questions open and honestly. This was one of the top experiences I have had purchasing a car and will be back again. Thank you everyone at Harold Zeigler!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Nice guys, great service
byon 08/22/2015
Took my Ford Escape in for a recall on the instrument panel. Was completed very quickly. The guys in the service department are invariably pleasant, and do a great job on my vehicles.
Worst Dealership I've Ever Been To - Absolutely Terrible Customer Service
byon 08/11/2015
BEWARE Harold Zeigler Ford is hands down, the WORST dealership in the area. Their customer service is an absolute joke, and after $2500 and three weeks of work my truck is still not fixed. I took my Ford F150 in after noticing my engine was running a little funny and they told me theyd have it diagnosed by the end of the day it took them AN ENTIRE WEEK just to diagnose the problem and another TWO WEEKS to TRY and fix it. What makes this timeline truly atrocious is that they never once returned a single one of my phone calls. I was constantly told Well call you know by the end of the day and never once did they follow through. Even the service manager couldnt pick up the phone to give me an update on my vehicle. This is absolutely unacceptable, as they not only completely ignored their own customer for three weeks... their "repairs" didn't even fix my truck - but gladly charged over $2500 for them. So please be warned ladies and gentlemen, because not only will Harold Zeigler Ford NOT correctly fix your vehicle, the incompetence of their service department will hold it hostage for WEEKS.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Fast and friendly service
byon 07/29/2015
This is my first used car purchase from Harold Zeigler and they were wonderful to work with. All the workers are very friendly and help answer and you questions. The man that helped us pick a suv did an fantastic job helping us! We told him out price range and what we wanted then within days he found us what we were looking for. I'm very pleased I decided to go to your shop and thanks again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 07/21/2015
I brought my F150 there to get a complete detail. I walked in the door and was greeted by one of there staff pointing me in the right direction. Within a couple of minutes they had a loaner car sitting outside with the air condition running waiting for me. Very hassle free service. Great job!!
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Great service
byon 07/02/2015
After having a horrible experience on a previous car purchase at another dealer, I was not looking forward to another car purchase. But working with the sales and finance team at Harold Zeigler was a great experience. They are very knowledgeable and answered all my questions and concerns. They were able to put me in a nice reliable car that works well for my family. Will definitely be using them again next time!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2012 Ford Fusion
byon 06/26/2015
I greatly appreciated the friendliness of the sales staff and their willingness to help me find a vehicle that worked for me and fit my budget.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Experience
byon 05/15/2015
As always great, friendly sales staff. No pressure to buy what we don't want or can't afford. Told them exactly what we were looking for and they showed us vehicles that fit in that description
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
F150 4X4
byon 05/09/2015
I was planning to buy a new F150 in 2014 but decided to wait for the 2015 models with the new aluminum bodies. Harold Ziegler did not have an F150 with the exact options or color I wanted. They soon found one at another dealer and had it shipped to Elkhart. It was well worth the wait, the truck and experience at Harold Ziegler was great.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Customer Service
byon 05/05/2015
Buying a new car from Adam Wilburn at Harold Zeigler Ford has been a great experience. Adam was not only helpful, but also knowledgeable in all areas/features of the vehicle. We were impressed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2015 Ford Explorer Sport
byon 03/16/2015
Harold Zeigler Ford - Elkhart did a great job from start to finish. They have a professional sales staff that was extremely knowledgeable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments