Customer Reviews of Zeigler Ford of North Riverside
Sold me a lemon
byon 06/15/2022
Got a 2022 Ford Bronco lemon. The roof leaks and after paying almost 100k for a brand new truck that’s been in the service department longer than being in my possession, the service manager suggests not to take my truck to a car wash. This truck shouldn’t been sold. It’s a lemon.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Very satisfied customer
byon 10/13/2023
Friendly and quick service
- Recommend this dealer? Yes
Fast, professional service
byon 09/29/2023
Convenient location. Great service personnel. Highly recommended. Have used them for years.
- Recommend this dealer? Yes
Recall service and rear end noise
byon 06/12/2023
Very professional service. They were able to find and fix the source of the rear end noise and no issues with warranty
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 09/23/2022
Very professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Keeping my SUV trip ready
byon 09/02/2022
Great care and service for my 2014 Explorer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Warranty issue
byon 08/12/2022
Took care of a warranty issue quickly with good communication.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Kirt
byon 08/09/2022
Very helpful in scheduling and reminding on appointment by josselin and James my service advisor was very knowledgeable and friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service not done.
byon 07/24/2022
My service was a routine oil change in the Quick Lane. No problems. No attempt to add charges. My comment is about service not done for another customer, an older lady who said a bad odor was coming from her car's vents. After checking, the service man showed her the cabin air filter that was perfectly clean and odor free. He suspected mold in the vents that could be fixed by disinfectant spray. He could have easily sold her an unnecessary filter. Instead he solved her problem with no charge.She apparently is a regular customer. Before she left she bought pizza for the office crew. Such courtesy and honesty is rare today. Five stars well deserved.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Poor Communication and Slow Service
byon 06/16/2022
I’ve been to other Quick Lubes which have been fantastic and very communicative. I arrived at 7:30 and was told it would be an hour until my car could be serviced, which I thought allowed me more than enough time as I had an appointment to make at 10. At 9:00 my car was still in the same spot in line, and I had to leave to receive quicker service elsewhere because I was told my car would not be ready for me to leave by 9:45. I would have appreciated some communication along the way to help me understand how long of a wait I was actually looking at so I could have better planned my morning.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Sold me a lemon
byon 06/15/2022
Got a 2022 Ford Bronco lemon. The roof leaks and after paying almost 100k for a brand new truck that’s been in the service department longer than being in my possession, the service manager suggests not to take my truck to a car wash. This truck shouldn’t been sold. It’s a lemon.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Always smiling and greeting and willing to help, love this place 2 thumbs u
byon 06/15/2022
Very good people to do business with, this is why I left Al Piemonte Ford & chose Zeigler Ford I didn't go wrong and glad I made the switch, Jim I thank God for you, need more Jim's great attitude & precise.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2005 Thunderbird
byon 05/16/2022
This review applies to the quick lane service. Very thorough inspection during oil change found multiple suspension parts needing replacement under warranty. Work performed by Art, a real pro. Service was professional and explained very well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 05/14/2022
Went in on Saturday after 12:00, just a short wait time, they where extremely polite and answered what ever questions I had regarding the service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick Lane
byon 05/09/2022
As always truly professionals and great quality work their technician is an A+ as well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Focus on Ford😀
byon 05/04/2022
The service of Zeigler Ford was Jubilant ,due to the service advisor Tom. Having to take care of all my needs in a day. From having the car towed and completed with respect and recommendations on maintaining the upkeeps on my vehicle for a smooth ride 😊 Also thankful to all mechanics and other personal that makes the transition work well . Teamwork!!!!☺️ Thank you Wanda
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service at Zeigler Ford
byon 04/22/2022
I brought my F-150 in for an oil change. I was informed that they could also take care of the recalls and software updates. Amanda was great. She kept us informed through the whole process and made sure all work was completed in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service! I
byon 04/21/2022
I brought my car in for low tire pressure, they checked my tires no questions asked. I also asked if they could look at my Hood latch, not only did they check it but they also lubricated the latch.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Alright!
byon 04/09/2022
Friendly, fast service. Gave recommendations like a cabin air filter, but did not push products/services.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Pleasure to do business with
byon 03/17/2022
Friendly staff who seemed to want to get you what you wanted. Didn’t try to hard sell extra accessories or add ons. Also didn’t try to sell a car over msrp!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Better prices for the consumer
byon 03/16/2022
Customer could match prices to get a better deal with Ford and keep the consumer coming for service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Great customer service
byon 02/17/2022
I was able to get my car serviced without an appointment in a fair amount of time. I always get good service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
