Customer Reviews of Woody Buick GMC
Good job
byon 02/26/2024
I had a great experience thank you for all your help Shaban
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Caddy
byon 04/28/2021
I've known Tom for over 25 years. I find him to be honest and very professional. I have bought numerous cars from Tom and I always recommend him to my friends and family. He was very nice to work with. Carl
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Oil change & tire rotation
byon 02/12/2021
After tire rotation, tire pressure measured 31 psi on the TPMS which was below specification which is a problem and is the basis for the above rating.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 11/24/2020
Took care of me right away and were done when they said they would be
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 11/19/2020
It was wonderful. The staff is friendly and knowledgeable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Never fixed the problem
byon 11/12/2019
I took my car in because there is something wrong with the starter and the mirror memory 'feature' goes haywire and moves the mirrors to completely wrong places. They charged me for the work, didn't fix either problem, and broke more things during the process. I had to take it back in multiple times after they broke the radio, the rear camera display, and the tire monitor system. I'm so fed up I'm taking it to a dealership 20 miles away now instead of the one right by my house.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Woody Buick Service
byon 06/02/2019
The service was excellent and the time required was exactly as represented.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
retired
byon 03/28/2019
very professional. all details were covered properly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bait and Switch
byon 04/21/2017
I went in looking to take advantage of year end rebates on some of the 2016 GMC SUV's because I still owed on my trade in and these rebates would more then cover the negative equity. Well I found an option I just loved but do to credit issues it was not going to work the way I wanted it to. Instead I was told that they 100% could get me the same car used but only one model year older with 17,000 miles at a monthly payment I could afford. I was told it was a done deal and that I could pick the car up the next day. But I get there the next day to find they were now trying to get me to buy a different car and told me that was the only one I could get in to because of credit. Now the done deal for the vehicle I want will cost me $2500.00 down. NOT WHAT THEY PROMISED ME! Bait and switch! They did this same thing a few years before when my girlfriend at the time bought a used Ford Flex. They quoted us the price over the phone and when we arrived the the price had gone up by $3000.00.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
New Buick Enclave purchase
byon 03/16/2016
A no hassle experience. We found the salesman and dealership experience excellent. We bought our vehicle the same day. Will return for service and buy other vehicles in the future from our new dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great caring service
byon 02/25/2016
Great service -good work with nice warranty, nice loaner vehicle to use while work was being done, caring friendly service worker, good prices, great hours, good explanation of the work that needed done and all that had been checked out, and while I didn't need the waiting room this time, I have used it in the past and found it comfortable
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Play back room tricks
byon 11/14/2014
We purchased a new gmc terrain Denali. Part of the deal was a 3 year service contract. We purchased the vehicle and left. A couple of months later we returned for our first oil change. Didn't think there would be a charge since we had the service agreement. Wrong. What I believe happened was in the process of negotiating the deal the new car manager removed the service agreement, but not the cost of it. My advice is every time the sales agreement leaves your sight, you need to read the whole thing over again to see if they made any changes. In my case they did.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Service
byon 08/29/2012
I take my wife's Enclave in for regular service and always get top notch service! The Valet department always brings us a car when promised and brings our car back looking better then when it left.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service
byon 08/02/2012
I have been having Woody service my cars for the past several years. Previoously, I used a mechanic unaffiliated with a dealership. The Woody staff has been honest and their prices have been fair.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The best car buying experience ever
byon 07/30/2012
From the moment my wife and I walked into Woodys, we felt that they were there to help us fullfil our car buying needs. Mary, the sales person asked us what our needs were and proceeded to meet those needs. As a result of that treatment we were able to purchase a car on what I thought were our terms, not the dealerships terms. A BIG Thank you to Woody GMC and especially to Mary for the superb service Terry and Jodi
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
20 years of a great relationship
byon 06/13/2012
I have been buying new buicks from Woody for 20 years and have never been disappointed. Everyone there goes out of their way to make sure things are right. What a great thing if all car dealer were this honest and respectful to customers
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Keep up the good work
byon 06/08/2012
I have had my SUV serviced at Woodys for regular maintenance since purchasing it. The workmanship is exceptional, the technicians very professional and knowledgeable. I would not have my SUV serviced anywhere else. Excellent staff, excellent work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Positive experience
byon 06/08/2012
I was treated with respect andfriendliness. I was important and treated as such. THe sales associate, Steve Holmes was exceptional. He was friendly, knowledgeable and courteous. Steve made me feel very comfortable and relaxed with what can be a very stressful experience. With this kind of treatment , they will keep me as a customer. Thank you Woody for having a great staff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Arrogant repair dept
byon 01/23/2011
Very unhelpful in making warranty repairs to new LaCrosse. Made engine adjustments and now the whole car and steering wheel vibrate. While waiting for repairs they crashed the garage door on the top of a customers GMC and didn't even bother to check for damage.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
New car sales people first rate
byon 03/22/2008
I ordered my 2008 Buick LaCrosse Super from Woody BPG last July. My buying experience was an absolute delight! Steve Holmes is a first rate salesman. I knew exactly what I wanted in my next Buick (I researched the car thoroughly), so Steve didn't pressure or annoy me in the least. He was most helpful when the car finally arrived in early August, especially with explaining its equipment.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Woody Buick GMC helps keep Chicagoland moving! We are a family-owned and operated dealership serving the cities of Naperville, Elgin, Chicago and the surrounding communities. We typically stock a selection of 750 combined New and Used vehicles. If you're in the neighborhood, stop by to say hello! Woody will be in the showroom with his checkbook ready to give you top dollar for your trade-in. Woody's philosophy is: If you have a trade, you have a deal!
1 Comments