Customer Reviews of Land Rover Hinsdale
a bitter lemon taste
byon 06/18/2021
Purchased a DISCO Sport Luxury in December still under factory warranty until Feb. I immediately (first week) was hearing noises from the back tires which I assumed were brakes(?), they couldn’t diagnose the problem causing noises but claimed nothing was wrong and said they replaced the brake pads as precaution. The noise was getting progressively worse month by month so I just brought it back in and I’m hit with a $1,800 issue (tire shock absorber?) accompanied by a list of suggested repairs/replacements. Again, this is less than 6 months after purchasing & only 3 months outside of the warranty. Less than 5,000 miles put on it in that duration so I now feel that I was either sold a lemon or they did not do a valid check on their pre-owned vehicles that they “certify”.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Service, the right way
byon 04/10/2016
I recently took my Evogue in for regularly scheduled service including new wipers and an issue with cold starting. Joe made sure had the day and time for drop off - first thing to not interrupt the work day. He listened, made notes and also looked to see whether there were any service or recall issues then provided a date, price and loaner. The loaners have worked well for both sides - I've upgraded twice based on models Bill Jacobs has provided. During the inspection they found a slight problem that was also corrected. This stretched repair time but with the loaner it was no problem. What a pleasant surprise when I got the truck back. With full fluids and other checks it's as fast, responsive and comfortable as when it was purchased. Imagine getting a vehicle back at 60,000 miles that feels new. Great performance, care and communication from Joe and the team at Bill Jacobs Land Rover
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bill Jacobs
byon 11/17/2015
I had an issue with an engine light coming on two days before I was going out of the country for two weeks. My service advisor was great. I was able to have my car dropped off and they let me keep it there for a week. They didn't have to do that as I know it's a busy place, but that was really going above and beyond in my book. When I returned, my Evoque was ready and waiting all freshly washed. This is my second Range Rover with this dealership, they have the best customer service,
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Evoque Service Visit
byon 10/15/2015
The vehicle went in for standard maintenance (50,000), with a request to look at brakes and replace wipers. Land Rover called back within a couple hours to confirm that brakes/ calipers were needed along with standard maintenance for the mileage. They always discuss standard versus optional maintenance - other things that can be done to ensure the long term health of the vehicle but are not required by the warranty. Since I tend to drive between 25,000 and 30,000 miles a year I've found the extra services are well worth the time and expense. They called back at the end of the day to let me know when the vehicle would be ready which was no problem - Land Rover had provided a new Discovery as a loaner vehicle, always nice to drive the new models and be able to review upgrades and changes. The car was ready on the day promised, extended service hours make it convenient to pick up the vehicle without having to cut the work day short. The quality of service has always been first rate, there are no problems when you get the vehicle back. If anything else is found you're immediately notified with what options are available. All of this is driven by the Service Manager who I've gotten to know well over the last 12 years. Linda is your best friend and advocate when it comes to anything related to your vehicle. She makes sure you're informed, well taken care of and in and out as fast as you need to be. You buy the car once but keep coming back because of the service. This is my 3rd Land Rover and expect more to come as the years pass.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Satisfied...
byon 09/09/2015
I am very impressed with their prompt and courteous service. I have never had to wait or been unhappy with the work they have done for me. I highly recommend them. And they serve Starbucks so how can you go wrong?
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 01/05/2015
Linda gives me solid advice and reliable estimates. The work is always done in the time frame she promises and the work has always been completed satisfactorily. I would recommend this dealer and Linda for all your Land Rover needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Would never patronize Bill Jacobs' dealerships again
byon 02/07/2008
My wife dropped off her car for service and the loaner she had reserved was unavailable. She was given an Enterprise rental which she returned to the dealer in good shape. 3 hours later Enterprise called to say there was $800 damage to the vehicle. Investigation showed the damage occured when the car hit a phone pole supporting wire on the Land Rover lot. Regardless they assumed no responsibility for their porter damaging the car. Enterprise on the other hand bent over backwards to help us learn the truth and split the bill with us, while the Land Rover dealer refused to help us in even the smallest way. When you buy an $80,000 car you deserve better. The same owner owns all the Land Rover dealers within 20 miles of my home.
- Recommend this dealer? No
Worst service i have ever had. DA report and BBB filed.
byon 10/12/2007
This service department has one of the worst of all land rovers in the US. They held our vehicle for 3 extra days and did not inspect it until then because the warranty was running out. Supposedly if they did this it was still supposed to be coverd. They screwed us big time. The engine was already replaced half of the engine block and due to a bad install on their part (misalignment, bad porting, and something with the camshafts) it broke down again. They are the worst of any company that i have seen, as rover north america, and corporate wouldnt look at us until we filled with the BBB and DA. Then they just hire a high priced lawyer to screw the little people. Did not have loaner available either. Never going back to that hellhole!
- Recommend this dealer? No
Bill Jacobs has been thriving for over 50 years in an industry that has seen many a competitor come and go. The Jacobs philosophy is simple Be Genuine.
We strive to be genuine in all we do, offering genuine value on our vehicles and providing genuine customer service. Our secret to success really isn t a secret at all. While other places are trying to make a sale, we're trying to make a difference.
"The CARS bring you in. The EXPERIENCE brings you back."