Sunrise Chevrolet

by vdiraddo on 08/07/2015

Was prompt to get me and estimate and have repair parts shipped in to minimize the down time of my vehicle

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by hanslim on 08/03/2015

I've been coming here for more than 3 years and felt very comfortable. We usually wait for than 2 hours but didn't mind because I get to watch TV, connect to WI-FI and a play area for kids. Kept all of us busy. My last visits were not good. My engine light showed up mid June 2015 and took it to services right away. They said it was a gas cap leak which caused an evap so the engine light turned on. They turned off the engine light alert and said you should be good to go, nothing major. No FEE. End of June 2015 engine light showed up again and took it to service right away. Same CODE as the first visit. They charged me $165.47 to change the gas cap. I said okay, it needs to be done. End July 2015 2015, engine light turned on again. Same CODE! This time they charged me $188.06 to change the EVALVE. Originally they charged me $300 but I said no so they changed the price. Same code 3 times and they couldn't resolve it. Full diagnostic should have been done with one visit fee - one fee. That's 3 visits equals 6 hours. Dave Straus was the guy that helped me during all 3 visits. Not happy with the service. I rate this a 1 star based on my last visits. More likely to go to another Chevy dealer or another auto repair shop.

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by Acesnick on 07/16/2015

We went to our local Chevrolet dealer Sunrise Glendale heights to shop around and look a car for my wife. At first we were hesistant due to our bad experience on that dealer almost 6 years ago when I was looking for my starter car. I was told by a salesman that time that I can't get a loan because I'm a new car buyer and not enough credit history at that time. He even asked my what's my most expensive things I bought which is kinda offensive to me. So I walked out ashamed of my experience. Fast forward this day, I was armed with pre-approved credit with my credit union, and with excellent credit, I give them another chance because I wanna feel like its an isolated incidence. Then we met this salesman Nick, he was very cool guy, approachable and very easy to deal with. Very helpful on our questions, and we feel like at ease to him. He didn't force us to pick or we didn't feel pressure of buying to them. Just a pressure to pick which car we take coz he let us drive 2 cars to try. He's even cool to let us drive more if we want. I must admit, I never would have imagine this great feeling of buying cars which is so easy and very relaxing. Kudos to Nick. After a week, we went back to the dealer and decided to cancel our extended warranty program that we bought. There is Nick again, entertaining us. He has a customer so we waited patiently for him. After that he approached us and help us cancelling our extended warranty. After that I asked him where is the car wash. At that time, its past 6 so he told me it closes at 6pm. But he said he will open it for us so he drove the vehicle and he went to the car wash and comes back after 15 mins car clean. Who will do that to you week after he sold you a vehicle? This what should be a nice salesman. Courteous, friendly, and very accomodating. Of course they should be treated nicely too. Before we leave, I told him in 5 years I'll come back and buy another vehicle to him. Hopefully he's till in town helping car buyers like us. If not, we wish him well. Overall, our experience in the dealer is Superb, excellent and like a family. We surely will come back again.

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by Z006 on 04/29/2015

I bought a 2015 Corvette Z06. They tried to charge me a 9 or 10 thousand dollar premium. After I refused to pay it they were very nice.

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by Dellan on 02/17/2015

Bryan the service wittier was excellent. He listened to all my concerns & answered all my questions. My vehicle was fixed as promised & in a timely manner. I am extremely satisfied with the dealership & when ready to buy my next vehicle I will definitely use Sunrise Chevy Della

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by bluray2lt on 01/20/2015

I was recently at the dealership for my oil change and tire rotation. I received great service as I always do. I was greeted right away my car was completed in the time frame I was promised. I needed additional service at my visit, but was not in the position to get it done at that time. The rep was respectful of that and was not forceful in way that I had to get the service done there at that time. That was excellent customer service and the rep. simply said to call when I was ready to proceed with the additional service. Most people would expect the dealer to force the service on you or for them to get rude and hurry you out. Sunrise is not like this at all and that is why I have done all my service needs at this dealership since 2003. In addition that is why my friend purchased his first car in 14 years at Sunrise and he now gets all his service needs at Sunrise. I would recommend this dealer as they know how to treat a customer the right way.

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by 1bhawksfan on 01/04/2015

STEER CLEAR of this Dealership. I recently had the unfortunate experience of attempting to negotiate a vehicle purchase with Dan and Trisha Kurtz from Sunrise Chevrolet. The email below was sent to Dan (General Manager) without a satisfactory response regarding their poor business practices and poor customer service. It's up to you where you shop for your vehicle purchase however I would NOT recommend this dealership. EMAIL: Date: Fri, Dec 12, 2014 at 11:36 AM Subject: Car shopping. To: Daniel Kurtz [contact info removed]… Dan, Thanks for the phone call last night regarding the Traverse we were negotiating. After having the evening and morning to think about it I wanted to provide you with some feedback. As you know most people "can't stand" the price negotiating part of a car purchase. However if one is to get the best price they need to shop around which I've done and you mentioned you'd do the same. The part that upsets me about your dealership procedures is the fact that you send emails claiming you'll beat anyone's pricing by at least $100 is false and inaccurate. See here: Wayne, If you would like to schedule an appointment and bring in your written offer I will be more then happy to beat any legit price for $100.00. When are you able to come on in with that? We are here until 9pm tonight, would sometime this evening work for you ? Otherwise we are here tomorrow from 9am to 9pm. Please let me know what is the best time for your girlfriends schedule. Thank you and I hope to hear back from you soon. :) Trisha Kurtz [contact info removed] It also upsets me that you as a manager contacted me and informed me you couldn't even match the lowest pricing provided, let alone beat it by the $100 promised. On top of that you threatened - "we won't be trading this vehicle with anyone". That is just a poor business decision. Knowing a customer is interested in and committed to purchasing a Chevy vehicle and you outright say something like that to the customer is just wrong. Because of this entire procedure we've now had second thoughts about even buying a Chevrolet vehicle. I'm considering going to Chevrolet Customer Service (upper management) and social media with this transaction and informing folks of "our" experience with Sunrise Chevy. Kind Regards, Wayne

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by tedp4 on 12/02/2014

I had been buying new cars several times in the past , in the different dealerships. This time buying process went smooth and painless. There was no pressure and I felt warmness when sales people walked me trough entire process , with knowledge of the technical and financial aspects. To me , that's the way buying cars should be.

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by JuanMoreTyme on 09/15/2014

They were very friendly. Have you though about putting just a Service Location on Ogden on Downers Grove where the old Chevy place is.

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by mpicker2 on 09/15/2014

Service Consultant Dave did a great job of getting me in and out with little hassle. I bought four tires. I will be back with my vehicle, and I will recommend that my three sons bring their GM vehicles to this dealership, and in particular, Dave, for service.

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by GabrielleJ on 09/07/2014

I love the service I get at Sunrise Chevrolet. I WOULD RECOMMEND Sunrise to everyone and then some. I always get thorough service when I come in for my oil change or maintenance and everyone is so nice. The last man who handled me on September 4, 2014, I think his name was Erik was very nice and explained my warranties which I was very confused about which now I understand.

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by anoack117 on 09/04/2014

You guys have a great staff. Me personally being in the the military and seeing how much you support our troops is a plus in my book. Great service and an awesome car thank you!!!!

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by ficauthor on 08/30/2014

I got what I wanted, what I asked for, and had a great sales experience buying my first new car. Also respect was afforded to me even with me being a trans individual with no legal name change completed yet. Thank you for the great service.

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by Kristiedgcom on 08/25/2014

He was very courteous. First time I purchased a car that I was not pushed into it immediately or left upset. Thankyou.

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by ChamDuarte on 08/15/2014

Purchasing a new vehicle can be very scary, Luciano "EL Primo" is so knowledgeable and friendly he handled the process so professionally it made us so comfortable we took home 2 vehicles. Now that's great service!

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by Thomas0745 on 08/14/2014

Nothing has changed from the time I first brought my '98 GMC Jimmy in several years back when to my great disappointment GMC closed Crossroads Chevrolet in West Chicago, IL. All the changes that have occured have made me feel like a family member bringing my HHR into a service center owned by a close relative. I've received Thank you's from no less that four people from the different sections of the service area. And I received two E-mails or calls checking that everything is working fine on my HHR. This last visit was for a 3000 mile service along with a GM Recall fix and my bill was less than $25.00 for 2 hours plus effort. GM paid for the recall and service contract and a coupon helped pay part.

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by stephenr48 on 08/11/2014

just very happy and satisfied. everything got done the way it was supposed to be done. Service was great. Thank you.

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by MichSolo on 08/10/2014

I had to wait an hour for an oil change even though I made an appointment. Michael L. Jr. was awesome! Very attentive, answered all my questions and personally took me to the waiting area and showed me around.

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by David1951 on 08/06/2014

Set up my service appointment on-line and found it easy to use. Service was prompt, I enjoyed a free doughnut and coffee in the waiting room. My car was washed and a safety recall performed. It was an enjoyable experience!

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by Kortiz78 on 08/05/2014

Friendly staff. I had great customer service experience with Jayson R. and Raul M. I didn't feel pushed like I remember dealerships being pushy years ago. They followed up but weren't extreme so I felt comfortable after a month of checking out other dealers and vehicles to come back to Sunrise for my purchase! Thank you!

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by DrMRWL on 07/26/2014

We have been going to Sunrise for several years to service our vehicles. Every time I have come to Sunrise I have been treated well and am always greeted by a friendly person. Eric, in service, has always been very helpful and professional. Manny, our salesman, was also very professional and kind. He was not pushy, and he talked with us and locate the perfect car for my needs. I love my new Chevy Sonic!

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