McGrath City Hyundai
Customer Reviews of McGrath City Hyundai
Marcus did it!
byon 02/19/2024
Friendly and welcoming. Marcus Lozano was extremely knowledgeable and very attentive to all the details. They worked with me to earn my business and trust. I would strongly recommend the dealership and Marcus Lozano.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Don't go here
byon 08/15/2022
if I could I would give this place a 0 star this is the worst dealership and car company I have ever seen I was sold a lemon my car is only two and half years old and needs the engine replaced, the communication from them is horrible can never get ahold of anyone I've called them every day since July 22, 2022, to find out about my vehicle just to be lies to, now I will have to get a lawyer because they seem to think people have time to play with them what is a person supposed to do for 3-6 months without a car and have a small child that needs to get to school and I have to work its crazy how they say they offer loaners but yet never have them available something needs to be done about this place and company the fact that I've called every day just to be transferred 12 or more time and never get a person I've asked to speak to the manager still nothing I need answers now.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Best Dealer to buy a Pre Owned or New Car!
byon 07/16/2022
5 stars for Marcus Lozano and the team at McGrath City Honda! I recently had to replace my car from a car accident and I was in the unenviable position to have to do it ASAP. I knew I wanted to shop at McGrath City Honda as I had purchased our two Hondas from there (2009 and 2016). I found my dream car on their website newly listed (2019 Honda Fit with 14K miles) and I was able to schedule a test drive the very next evening. Marcus was patient and very knowledgeable about what we needed. He allowed my husband and I to test drive the vehicle separately because we had our little guy with us. All paperwork and pricing was very fair and clear. The finance department stayed late and so did Marcus just to make sure we were able to close on the deal and drive our new-to-us car home. This is the only place I would shop for a Honda. Thank you Marcus and McGrath City Honda! We are customers for life.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Sales Man Experience
byon 07/02/2022
Best sales man ever.. Marcus Lozano! Such a pleasure to work with. No hassles and straight to the point. We told him what we wanted and payment range we could offered. And he delivered. I recommend him 💯 nice and honest sales man. Thanks Marcus for listening to what we needed and wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service
byon 06/22/2022
Honestly, super great service! I walked in the day prior to make an appointment and to let them know I was considering buying a car I was greeted by Milton Stewart. Who is such a great guy. He was engaging and even recognized my anime shirt, so that was cool! I was told the price of the car and the expenses and overall such a friendly staff. The next day I was greeted the same way and I had my parents with me. I figured I would be translating for them since they can't speak English very well, but they brought over a girl named Penelope Gutierrez. She made the process SUPER easy and didn't have me translating. Instead, she was engaged with all of us and didn't make me or my parents left out. She even helped my parents get a really good deal on the car. Overall, really great service, and would recommend it to anyone. She honestly made sure my parents were on board with everything and made sure that they knew what they were buying and even gave me a pep talk to help me not feel overwhelmed with this huge purchase. Such friendly staff!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great customer service
byon 06/08/2022
had a great experience with the Honda team. They were very accommodating and pleasant. This is my first cart that I bought with MrGrath City Honda . I had a good experience! Thanks Marcus Lozano! I purchased a Honda CR-V 2022
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Dishonest, unreliable, and unprofessional
byon 09/11/2020
This review is for Frankie Szot, a salesman at McGrath City Hyundai. tl;dr: Frankie was dishonest, unreliable, and unprofessional. 1. I went to McGrath City Hyundai on 9/4/20 for a test drive. After I left, I realized that Frankie had never returned my driver's license to me. When I texted him to ask about my license, he didn't respond for over two hours. Eventually, I called him. He confirmed that he still had my license but offered no apology. 2. Like most car dealerships, McGrath is offering home delivery and at-home test drives during the pandemic. I scheduled an at-home test drive with a vehicle on 9/7/20. Frankie agreed to bring a sales sheet detailing the costs of purchasing the vehicle, but instead brought a sales sheet for a different, more expensive vehicle of the same model. When I noticed this, Frankie claimed that he hadn't had time to print the information for the correct vehicle, even though he'd arrived at our appointment ten minutes early. 3. I asked Frankie how long the vehicle had been on the lot. He said that it had been 2 weeks and waxed on about how their vehicles sell very quickly. Later, I read the vehicle history report, which stated that the car had actually been on the lot for 7 weeks. When I pointed this out, he claimed it was difficult to keep track of the cars on the lot. 4. On 9/4, I learned that McGrath charges $891 for the Hyundai certified processing fee. Another Hyundai dealership in the area charges $600 for this fee, and I mentioned this to Frankie. He said that he'd be willing to match the lower fee to make a sale. On 9/7, I told him that I was ready to purchase the vehicle and asked him to match the $600 fee. He feigned uncertainty and launched into a pitch about the benefits of purchasing a certified pre-owned vehicle, "which might only be available with the $891 fee." I repeated, "As we discussed, I know the other dealership only charges $600 for certification." He abruptly cut the act, made a show of calling a manager, and quickly confirmed that they would lower the certification processing fee to $600. 5. We agreed to finalize the sale the next day with home delivery. I asked Frankie to email two documents: the vehicle history report and the sales sheet. He texted a link to the vehicle history report and did not send the sales sheet. When I asked him again to email me the sales sheet, he sent it by text. 6. The sales sheet Frankie sent listed the certification fee as $691, not $600 as we had agreed. When I pointed this out, he claimed it was a misunderstanding, but never sent me a corrected sales sheet. 7. Frankie sent me a link to a finance application. When I told him that I didn't need financing because I would be paying in cash, he said, "We still need to run credit just to verify identity." - I asked how running my credit would verify my identity. - He did not answer my question, instead saying, "Its just something we have to do with all customers as a dealership. We need to verify the credit history of the customers we're selling too that's all." - I responded, "I don't see why my credit history is relevant if I'm buying in cash." - He texted back: "I understand why you think that it's just something that we need to do in order to sell the car. If you were buying the car from a private party obviously you wouldn't need to but at a dealership we need to run credit." **PSA: This is patently false.** If a dealer claims they need to run your credit even though you'll be paying in cash or have prearranged financing with a lender, they are lying. Sometimes they'll even cite the Patriot Act. Don't fall for this. The next day, Frankie reached out to imply that a manager had misled him about the finance application and said, "I'm still new to the business so I just go off what I'm told." He suggested that he had gone above and beyond by facilitating the at-home test drive and agreeing to home delivery (again, services provided by most dealerships at the moment) and concluded, "so do you still want to do it or no?" No, Frankie. I do not.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
OUTSTANDING EXPERIENCE
byon 03/16/2020
THANK YOU, Marcus Lozano! A great salesman who was friendly, honest, and helpful the entire time which alleviated my nerves as a first-time buyer. Marcus worked diligently to get me a great car at a reasonable price. I am very satisfied with my purchase and experience at McGrath City Hyundai!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
AMAZING FIRST CAR BUY
byon 03/12/2020
Marcus Lozano was amazing! Not only did he do his absolute best and found a vehicle that was the perfect fit but was very helpful with finding the best payment options for me as well! Definitely recommend to all!! Very satisfied first time car owner!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Sales
byon 02/27/2020
I had a very good experience at McGrath, Marcus Lozano the sales associate was very helpful and professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Overall Excellent Experience
byon 02/24/2020
We just bought a 2016 KIA Soul from McGrath and had an excellent, refreshing experience after several bad ones at other dealerships, Communication was superior from the start. We we called about a specific vehicle we saw online spoke with a very friendly rep and there were follow up texts immediately from Christoper. Upon arrival (same day), we were escorted to Marcus Lozano, our Salesperson, who was patient, authentic and HUMAN from the start. He is a a gifted listener who heard our budget and that we were there for a specific car and never tried to sell us anything else. We appreciated his thorough explanation of e each process and he never made us feel rushed. This dealership has a very laid back atmosphere (in the most positive way!) You can tell people work well together from he management to the cashier. It is extremely friendly, and low pressure, Marcus was very transparent, knowledgeable and apt t answering any question we had (and we had many after other negative experiences at other dealerships), I will highly recommend McGrath City to others. We love our new (to us) KIA and had an extremely positive experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Marcus Lozano was Great!
byon 02/10/2020
Marcus Lozano was very helpful, friendly, and fun to work with during my car buying experience. I went in with a trade and the intent to purchase a new vehicle. Although the process did take a while, Marcus was there to go me every step of the way. Now I have a 2020 Kona and I am IN LOVE with it. Thank you Marcus!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Marcus Lozano
byon 02/07/2020
I have dealt with this dealership in the past and have nothing but great experiences with them! A+ service and very accommodating. I would highly recommend them to anyone looking for a new/used vehicle. Ask for Marcus Lozano he is the best! Very knowledgeable and will go to bat for you! Wish I could give 10 stars!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Got our Hyundai in less than a day
byon 02/07/2020
Marcus was very helpful and accommodating. He found a way to help us choose which car best suits our budget. And he was able to get us our preferred car in just less than a day. Thank you so much Marcus!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Customer Service
byon 02/03/2020
I had a pleasant experience buying a new car for the first time. Marcus Lozano answered all my questions and made it very clear on what I was receiving across the board, I appreciate his amazing customer service and courtesy! Thank you Marcus for my 2020 Tucson!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service
byon 01/31/2020
I worked with Marcus Lozano to purchase my new car. He was very relaxed, knowledgeable, and kind throughout the whole process. Not only was he accommodating with my price point but took time to get to know me as well. I highly recommend going to check these guys out and asking for Marcus!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fantastic Service
byon 01/23/2020
Had a wonderful experience renewing a leased car with Marcus Lozano at Mcgrath Hyundai Auto. This gentlemen knows how to take care of his customers. He is personable and thorough. His explanations of all aspects of the car you are looking at are detailed and helpful. Most importantly he is there for you after the transaction has been completed and takes care of you for the life of the lease.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience
byon 12/10/2019
I had a great experience with Marcus Lozano. He was an amazing salesperson and really went the extra mile for me. He really made my experience great, as car buying can be difficult.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
First time buyer
byon 11/19/2019
The salespeople & associates were very helpful & polite, especially Mr. Lozano. He made purchasing & trading my car a pleasant experience. I have a new 2019 Hyundai Elantra & it is within my price range. I'm happy that Mr. Lozano gave me my first experience at purchasing a car from a dealership. Thank you Mr. Marcus Lozano you are the "Salesperson of the year".
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience Buying a New Kona at McGrath
byon 11/14/2019
A friend needed help in finding and purchasing a new car, and we decided that a Hyundai Kona would be a good choice. Based on location, we decided to go to McGrath City Hyundai. We read a lot of reviews, and Marcus Lozano was noted a number of times as a salesman who was really good. I contacted Marcus directly, and he was so committed to helping my friend find a car and have a good buying experience that he came in on his planned day off for his birthday. He was so helpful, kind, and thoughtful, and he didn't pressure my friend to take any options that she didn't want. She got a great deal on a new Kona, and the experience was as stress-free as possible for buying a car. We both highly recommend Marcus and McGrath Hyundai!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Truly the best of the best.
byon 11/12/2019
I stand in awe and commend this dealership and it's staff. It's like they have a mission statement to make a heart felt effort to fulfill requests and satisfy each and every customer that walks in this store. I am a repeat customer of McGrath City Hyundai and my salesman, by request was Marcus Lozano. I trust him and I know he has my best interest in mind as he guided me through the process of choosing the right vehicle for me and my lifestyle. In the blink of an eye I was driving home in a 2019 Tucson, within my budget, and I love it! I'm impressed. From sales to service, it's McGrath City Hyundai and Marcus Lozano all the way! If you're shopping for a new or used car, stop by McGrath City Hyundai and ask for Marcus Lozano. You'll be glad you did!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Truly the best of the best.
byon 11/12/2019
I stand in awe and commend this dealership and it's staff. It's like they have a mission statement to make a heart felt effort to fulfill requests and satisfy each and every customer that walks in this store. I am a repeat customer of McGrath City Hyundai and my salesman, by request was Marcus Lozano. I trust him and I know he has my best interest in mind as he guided me through the process of choosing the right vehicle for me and my lifestyle. In the blink of an eye I was driving home in a 2019 Tucson, within my budget, and I love it! I'm impressed. From sales to service, it's McGrath City Hyundai and Marcus Lozano all the way! If you're shopping for a new or used car, stop by McGrath City Hyundai and ask for Marcus Lozano. You'll be glad you did!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
