Mercedes-Benz of Chicago

by Nakul on 10/05/2023

I’ll start by saying mine was an uncommon situation. I’m located in MA and coordinated the whole purchase process online with this dealer. Regardless, this review highlights the negligence as well as the condescending behavior of the staff that led to more than a month of delay between purchase date of the car to receiving the registration/plates. Even if you are purchasing in person, I’d highly recommend you exercise caution as the staff aren’t customer focused at all! The purchase/delivery process started on July 25th and the car was delivered on August 2nd. That part went smoothly. The dealer did ship the car with temp plates valid for 90 days. Problem: the state of Massachusetts doesn’t allow its residents to drive a car with temp plates. The car has to be registered first! I tried to explain this problem to the staff and expedite the registration process. What followed was a month-long process where I had to repeatedly call for updates, escalate all the way to their GM to finally get this resolved. (I could’ve registered myself in a day, MA Registry of Motor Vehicles (RMV) allows walk-ins and issue plates on the spot). Issue #1 - the sales rep, Marcus Jones, took a very condescending tone and tried to explain like I’m a 2 year old, every time I asked him a question or requested something. For example, they hadn’t even started the paperwork for registration 1 week after the purchase. When I asked him to expedite this, his response was “hey, you gotta understand the state takes time to process, you have to put up with this bureaucracy”. When the truth was the dealer was sitting on the paperwork and hadn’t filed yet. Issue #2 - non-transparent and misleading on several occasions. As I stated above, they didn’t even initiate the process until 1 week after the purchase was completed. When I realized they were estimating 2-3 weeks from August 4th, I requested they send the paperwork to me so I can handle the registration myself. They told me that’s not possible and they would do everything to expedite the registration for me. On August 9th, they stated they had filed through a third party (Vitu) and that it was with the state. I checked with Vitu 7 days later and they told me it was still in final audit with Vitu, meaning it was never sent to the state. I even checked with my state and they said there was no paperwork received and that they would turn in registration applications in 1-2 days. The dealer even blamed the state for the delay but the truth is they messed up the paperwork and hence caused the delay. Issue #3 - lack of customer commitment/no sense of ownership Marcus was only focused on closing the sale, Lok (Finance Manager) was only focused on financing. I found it extremely hard to get one person to work with. I had to go all the way up to Dan Flood (GM) who helped contain the damage but not repair it. I’ve gone a whole month unable to drive the car while paying my first payment which I think is extremely unfair. Not to mention, I went with their financing (even though 0.5% higher than my credit Union) as they said they would handle registration and I thought that would be convenient. Had I known their incompetence before, I’d have registered myself and saved on interest.

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by George M on 02/24/2022

Mercedes Benz of Chicago offered an online appraisal of my trade-in and honored that quote during the new vehicle negotiation process. Steven Sepulveda provided excellent - kind, courteous and professional -- service throughout the whole purchase process. In spite of the limited supply of new vehicle inventory, Mercedes Benz of Chicago offered as a quite reasonable value on the new vehicle.

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by Mike N on 02/01/2022

Was not intending to actually buy a car that day, but via great service and information excited a day later as new owner of a Mercedes after my previous lease with FJ Audi. Thanks Bertin for making the process special and the E2E service!

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by Stacion on 01/28/2022

The search and selection process was amazing because the sales rep Marcus was absolutely amazing 🤩. I would totally recommend Marcus to work with any and all clients seeking to buy a vehicle at Mercedes Benz of Chicago. Marcus was patient understanding compassionate excellent at communicating and always available to answer any questions and or concerns I had through the entire buying experience and beyond.

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by Mike Weiss on 01/12/2022

It was a very positive experience. Bertin was our sales advocate. His follow up and status updates were unbelievable. Buying cars for 40 years and never got the attention and support as this transaction.

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by Trevor Mitchell on 01/01/2022

This was one of the better experiences I’ve had at your dealership. I greatly appreciate the deference to my time by not having me wait incessantly. Further, Jim Jordan remains a consummate professional, which is also appreciated. Finally, it is a consumers market for all of us in business and firms that recognize that will endure these difficult times.

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by Rita on 12/13/2021

Sam was amazing to work with.

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by Ryan Sacha on 11/19/2021

Walter was perfect. Found the van I needed, helped arrange pick up/transportation. I would 100% buy from Walter again.

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by Mike on 11/18/2021

Excellent service

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by Anayeli licascio on 11/01/2021

Everyone was excellent

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by Yolande Bourgeois on 10/29/2021

Excellent service.Painless buying experience. Car was exactly what I ordered.

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by Kris on 10/29/2021

Mercedes Benz of Chicago is first class. The staff are great. Matthew Schenek, Patrick Law and the entire staff are exceptional. I will definitely purchase more vehicles from them!

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by Bob Sullivan on 10/12/2021

5 stars

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by Margaret on 10/09/2021

Raul was truly a pleasure to work with throughout the process!

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by Chelley on 10/06/2021

Awesome Buy at Great Price

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by Great Customer Service on 10/05/2021

Justine was my sales and she was nothing short of amazing. She kept in touch with me as my car was being shipped. Every question was answered in a timely manner and very thorough. I appreciate the great customer service, truly a smooth transaction.

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by NJackson on 10/05/2021

Obi, Leon and Venita were fantastic. They answered my questions and were very transparent about what made the best sense for me, even if it wasn't the best outcome for MB. That did a lot to foster trust.

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by Regine Bamue on 09/26/2021

I really found what I was looking for more than 2 months and that meet my expectation. This model, I think is the good choice I ever made! I will recommend you also to pass by and make decision, if really you are planning to buy a car, Go for Mercedes-Benz.

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by marianne mandel on 08/27/2021

Wonderful experience at this dealership for the past 3 car purchases. I was in the market for a new vehicle and as always Fletcher Jones came through. During these Covid times and vehicle shortages everywhere, I figured buying a new car would be difficult, but it was an amazing experience. The salesman Obi Agba, along with general manager Dan Flood, located the exact car I was looking for and it was delivered in less than 2 weeks. Obi was polite, knowledgeable and professional! His intro to my new GL300 was fun and thorough, without putting me to sleep! I love the quick financing process too. Overall wonderful experience, exactly what you would expect from Mercedes!

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by Sara on 06/17/2021

Fletcher Jones was exceptional in finding me a car during a difficult circumstance. A++

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by JAB on 05/29/2021

Great deal, no games, and the closing process is the best I've experienced.

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