Nalley Honda

by Reginald B on 07/18/2021

Auto Fraud The worst decision I ever made was buying a car at Nalley's Honda in Union City,Ga. On May 31st, I bought a Used 2019 White Honda Accord Turbo 2.0 for $30,364. The dealership contacted me less than 7 days later and wanted to buy my car back. They offered me a 2021 brand new Honda Accord 2.0 for my trade in.( Red Flag) I said No. Before Purchasing the Car, I asked for a second key and there was a scratch on the bumper that the dealership was suppose to fix within the 30 days. They refused to fix it and only give me a second key. (Unethical business practice) July 16th, my temporary tag for the Honda Accord expired. I went to the local Fulton County Tag office to get an extension but Fulton County refused to give me an extension because I'm not the owner of the car. The Dealership failed to apply for a tag within 30 days after the sale. As required in O.C.G.A. 40-3-3. The Dealership took my money without providing me what I purchased. Only July 16th, I went to the dealership to inquire about my tag and they said it was nothing they could do about it. Chris Wilkins the General Manager told me to drive the car and we will get this resolved Monday. The plan was to give ME the paperwork to take down to Fulton County. I refused and got upset. Chris Wilkins the General Manager at Nalley's Honda thought it was a good idea to have me drive the car illegally due his staff not getting me my title. I called the police and demanded my money back. The Chris Wilkins said he will give me my money back Monday upon inspection. Ideally, he wasn't going to do the inspection right then and there. He wanted to put contingency on my money. I demanded they do an inspection now and take the property. I have yet to get my money.

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by John Miller on 07/01/2021

Hidden charges.

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by KC on 02/24/2020

I went to this Nalley, Union City, with the intent of purchasing a vehicle. Upon driving the car I was checking the the overall condition when I saw damage that extended from the front wheel well to the rear tire along the bottom rocker panel. It looked like someone had ran over something on that side if the vehicle. The damage was significant enough to have me worried about rain entering and rusting out the vehicle. When I mentioned why this was not disclose to me earlier I was told by the manager that he "could not possibly know everything about the used vehicles he has for sale." This amount of damage to a vehicle and he does not know about it? What else is he "not aware of." I was still willing to go ahead with the purchase as he reduced the price. I asked to have a few days to have the vehicle inspected, he gave me until Monday as this was Friday . I called my mechanic and he did not have any room to schedule me for Monday. I asked for 2 more days until Wednesday and the manager refused and walked away. I left the dealership and will not return. Sorry, I won't be buying any vehicle from Nalley if this is how they sell vehicles.

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by Mary-Mc on 01/19/2020

Tee has been super nice. From the time I spoke with him on the phone until the deal was done. Highly recommend.

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by honda crv on 01/09/2020

Best quote, best presentation, great trade in value, excellent service from sales associate walt johnson

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by Newcarreview on 12/27/2019

This is the 2nd car I have bought at this dealership. The employees are friendly and helpful. Special thanks to Waltavious Johnson and Mehboob Esmail.

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by Shendel on 12/07/2019

Walt was great to work with! I drive down from TN to pick up a Highlander I found online through Nalley and he made the process smooth and a great one!

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by desumter on 11/30/2019

Excellent customer service, friendly, caring Andre Dallas( manager) took time to listen and find the right vehicle. Very accomodating to my driving needs. I definitely recommend this dealership.

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by Austin307 on 11/30/2019

I came with my mom as she bought a car here. We had a wonderful experience with sales people who really cared about her finding exactly what she wanted at the price she wanted.

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by ChuckMtti on 11/26/2019

Great experience. They laid out all costs and no hidden fees or extras via email. Came in and car and paperwork was ready to go.

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by Lisa F. on 10/09/2019

He worked his magic in getting me the best deal possible. I would definitely recommend purchasing your next vehicle at Nalley Honda Georgia

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by Chelsea on 09/06/2019

The employees were friendly and welcoming. We had a great experience and received a great price on our new vehicle.

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by Jbecerra on 07/15/2019

My son found his car on the website with Nalley. We spoke to Walt and he had everything waiting for us when we arrived. Great, friendly service!

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by dbourgeoissr on 06/20/2019

Walt Johnson was extremely knowledgeable about the product and his professionalism was off the charts!!! I would highly encourage anyone looking to purchase a vehicle to come to Nalley Honda in Union City, and allow Walt to assist you with your car buying needs.

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by Amanda on 04/17/2019

After talking with two to three dealers here, and confirming an appointment more than three times with the sales associate, and setting up a special appointment to drive a particular car and get a price for my trade in, I drove all the way to the dealership while I was up in Atlanta on a field trip to the Zoo with my 3rd grader and made special arrangements just to go by the dealership (35 miles out of the way), and they called me 20 minutes before the “appointment” to tell me that the vehicle was now at the Alpharetta dealership and that it was in the process of purchase. I scheduled this “appointment” over a week ago and asked that they call me if for some reason the car sold because of all the hassle I was making just to get up to Atlanta ( an hour and fourty-five minutes away). They decided to let me know 15 minutes before my appointment time that they did not even have the car on the lot! This is something that I have never in my life - had to deal with, nor will ever deal with again. Trying to schedule coming up to Atlanta and then having the car you are interested in not even be there when there have been 6 appointment confirmations from the dealership! Not only did I leave without even letting them view my trade, but I am posting something that I never do, a horrible review! I was so mad that I had to sit in the parking lot just to compose myself. The dealership has been texting and emailing me for the let two weeks to please come up and look at the vehicle, and then when I can actually pull away from reality and drive all the way up there, within 6 hours, it had been purchased! Terrible customer service, and terrible handling of a customer ready to purchase!

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by Samantha on 03/21/2019

I started my car buying quest under the impression that it would be a lengthy nightmare like my last car purchase at a different dealership. But then I met Bobby at Nalley Honda and he helped me get into the exact car I set out to find at an amazing deal and zero hassle or back and forth. This place is the best. And always ask for Bobby M!

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by Dcast13 on 02/15/2019

I came to NALLY Honda after an accident so I came in with a complicated situation. Walt, Dorian, and Jeff all did their best in helping me with my needs and I am so thankful for their patience.

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by RashoddChick on 02/13/2019

Pericia Reese was a great sells person. She made sure i knew exactly what i was buying and also made sure i recieved everything i needed. I recommend an promotion!!!

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by SonSon31 on 01/31/2019

I did not have hope to obtain a new car but the folks at Nalley Honda made it happen and better than i could have ever thought. I appreciate the time by my salewoman Patresia and her assistance with our family.

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by SV on 01/23/2019

First of all, thank you Mr.Rahman, Ms.Pericia Reese, and Mr.Earls. I did some research for last several days to narrow down what I want, and then visited several dealerships. I will say, at most places- sales rep/associates are pleasant and friendly- but managers- they can be blunt and rude. At Nalley Honda, Union city I had a great experience throughout. Ms.Reese, was a great sales person, since the time I walked in-- she always tried to understand and help me with my needs for a right vehicle. After I finalized a vehicle, I met Mr.Rahman-- great guy. I met almost like 10 managers so far at different dealerships=Mr.Rahman was the best. Such a pleasant, comfortable and easy to work with person. He always had a goal in mind, how to help me, and how to provide me best deal. Thank you Mr.Rahman. He incorporated and respected all my request. Then, I met Mr.Correy Earls-- very friendly finance person ( you won't see that often). He was very helpful too, to find right contracts/service plans, and offered and worked few free perks too. I must say, I visited almost 10 dealership in last few days to find a right car and right deal= this guys were best. I drove for almost 45--50 miles to see them from Johns creek to union city--Absolutely worth it. Thank you Ms.Reese, Mr.Rahman, and Mr.Earls for helping me to find the right car at a great price.

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by SV on 01/23/2019

First of all, thank you Mr.Rahman, Ms.Pericia Reese, and Mr.Earls. I did some research for last several days to narrow down what I want, and then visited several dealerships. I will say, at most places- sales rep/associates are pleasant and friendly- but managers- they can be blunt and rude. At Nalley Honda, Union city I had a great experience throughout. Ms.Reese, was a great sales person, since the time I walked in-- she always tried to understand and help me with my needs for a right vehicle. After I finalized a vehicle, I met Mr.Rahman-- great guy. I met almost like 10 managers so far at different dealerships=Mr.Rahman was the best. Such a pleasant, comfortable and easy to work with person. He always had a goal in mind, how to help me, and how to provide me best deal. Thank you Mr.Rahman. He incorporated and respected all my request. Then, I met Mr.Correy Earls-- very friendly finance person ( you won't see that often). He was very helpful too, to find right contracts/service plans, and offered and worked few free perks too. I must say, I visited almost 10 dealership in last few days to find a right car and right deal= this guys were best. I drove for almost 45--50 miles to see them from Johns creek to union city--Absolutely worth it. Thank you Ms.Reese, Mr.Rahman, and Mr.Earls for helping me to find the right car at a great price.

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