Gwinnett Chrysler Dodge Jeep Ram

by Keith Long on 02/19/2024

I use this service center for my 2012 Jeep and 2014 RAM. On my Jeep it was running hot I brought it in and advised my Advisor Tiffany that it was the thermostat. The tech misdiagnosed and changed the clutch fan without even looking at the thermostat, I picked it up and it broke down on me the same day. Then after paying for a clutch fan when I didn't need one, I had to pay for the original problem the thermostat. Now 10 days ago my Ram 1500 transmission went out Power train error code and all, slipped bad into the service center. I have top of the top-of-the-line Endurance warranty. All the dealership has to do is diagnose and make the call. To get me a transmission. 10 days I can't even get anyone on the phone to leave a message for a manager Wilson twice no callback, and his voice message says will get to you at his earliest convenience. This company 3 weeks ago on my Ram had to do a service repair for the oil pump. Endurance covered it 100 percent it was only $180. I was told I needed to pay almost $500 for my part because my warranty didn't cover it 100 percent. Not true I was being overcharged but because I ASKED about the charges there was no answer and the charges disappeared. Now my Ram transmission has been slipping and on each service entry for my Ram, I've asked my advisor to have them check it out to see if it was transmission or motor mount. They never test-drove it checked it out or followed up with me about it. I decided to not drive it far so it didn't put me down out of town since I use it for business. Now 10 days later best warranty around, bad transmission, and Bad Jeep service center and Management. And I didn't have my work vehicle. I have lost wages uneccesarrily, due to lack of communication, improper diagnoses, and loss of time.

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by AdarshRe on 12/13/2016

I am Adarsh Reddy Donthi, I bought my Chrysler 300S vehicle on August 29th 2016 from Gwinnett Chrysler Dodge Jeep Ram located in 5054 US-78, Stone Mountain, GA 30087. But one month back I had to move to Newark Delaware for job purposes, as a part of regular car maintenance I wanted to service my vehicle so visited the nearest Brandywine Chrysler in Newark, Delaware. But they refused to service my vehicle and they told me they would charge me for it. When I purchased my vehicle the dealer (you) had promised me free service until certain miles or 12 services free or 36000 miles whichever comes first. You (dealer) cheated me by making false promises. When I tried to call you back where I purchased from, you have asked me come down to their location to service my vehicle or I need to pay! So what do you mean? Should I drive my vehicle only Atlanta, Georgia? Should I never move to another place? If that is the case I will file a legal case against the dealer and Chrysler to take back and vehicle and refund me all the money which I spent. This is how Chrysler treats their customers? So in near future If I encounter mechanical failures out of state when the vehicle is under warranty, do I need to tow my vehicle to their location to get it repaired. Please take back my vehicle and refund me the complete amount. This is the first and last time I would be contacting you on this, after this you would have to directly contact my attorney to solve this. I am a sensitive guy and have been under severe mental pressure that I was cheated, the dealer was very rude to me over phone. Please take my car back for cheating me, I will buy a car in Newark, Delaware so that I can service my vehicle in my state. I will take this to my attorney and senior management of Chrysler. When I went to the nearest dealer, he opened the contract and said that the dealer has not added oil changes to my contract. But when I contacted you people, you were continuously mentioning that the contract is valid in South east states. If it has never been added to the contract how the dealers in other would states service my vehicle. Even the dealer in other state might open the contract and tell that the dealer did not add that into your contract. Is that the case same with the life time warranty which you guys provided? Is it only valid in Georgia? Should I never move out of Georgia? Should I spend my whole life time until I have this car in Georgia? What do you mean? Why haven't you provided me with the contract after I purchased the Vehicle? Isn't this cheating? Why did you hide the contract? You guys have made me think in the other way as well. While I was buying the vehicle I was told different and you have manipulated the documents (I need an investigation to be conducted). I have all the proof about what you have promised. You knew this situation would happen before hand, at the point where I have registered my vehicle in Illinois. You have hidden all the terms and conditions. While I was buying the vehicle you told me that I can get free oil changes nationwide knowing that I will be registering the vehicle out of state. Isn't this cheating? I need all the contract documents which I have signed, along with the clear terms and conditions. (including life time power train warranty, I want you to send every single document in which my name is mentioned or where I have signed, along with your ad posted on your website). I have evidences from my end ad well! You people need to be taught a lesson, so that other customers don't get cheated. I will fight until I get justice, or just take back my vehicle so that I will purchase a vehicle with a new dealer in other state. I would also report this to the State Attorney General of Illinois and Georgia, Better Business Bureau, Consumer Fraud department of Illinois and Georgia, State Consumer Protection Agency, Federal Trade commission for cheating me. I need my paper work by the end of this week. Let’s sought out this issue in the court. I will take this issue to Chrysler using Customer Satisfaction Survey which you have sent to me. I need to speak with the general manager or sales manager at the dealership. I am not happy with the situation and I need to fill out the CSS soon. I don't know how this will impact but I can take my concern to senior management using this and tell them that I was cheated.

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by kamelyahinson on 10/28/2012

Your Stone Mountain Service Tech Brad hustled me out of $118 yesterday. He folded the paper to hide a price(which says $129)told me to sign and DID NOT go over the cost for service PRIOR to service. Then he proceeded to be rude saying "You should read what you sign before you sign it!" I experienced THE WORST EVER customer service at your facility. Brad was rude and disrespectful and obviously desperate to make a quota. I do not recommend this facility. Finally, Brad told me I needed $1175 work on my car but after his behavior I went to get a 2nd opinion and my problem was fixed for less than $20 bucks!

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by sthurman1 on 09/23/2011

This service department is the closest one to my home, so that is the ONLY reason I have used it. I have a back window leak and the headliner is ruined. I have taken my truck to this department a total of 3 times and each time they had my truck for over two days. This last time, the 3rd time, they promised me it was perfect. Yeah right. After a night of rain we now have a completely ruined head liner and water in the truck due to their lack of knowledge and concern. I have left messages with all parties, no return call. They are lacking in compassion, communication, knowledge, customer service skills, and any type of urgency. Go somewhere else. It will save you a big headache. Even the service manager and general manager won't call you back. There is a reason that this place is going through "new managment" like new underware. Don't use them!!

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