Rick Case Hyundai Roswell
Customer Reviews of Rick Case Hyundai Roswell
buying a new no hassle
byon 04/23/2024
overall very pleasant fast process for buying a ne car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome service
byon 07/18/2023
In and out in no time. Michael was awesome!
- Recommend this dealer? Yes
Great experience
byon 07/14/2023
I dealt with Eric, he followed up everyday, my new transmission in and all went as well as possible
- Recommend this dealer? Yes
Great Job
byon 07/14/2023
Great job from beginning to end. From the person who set up my appointment to the service advisor who took care of me to the time it took for the job to be completed was seamless. Price quoted was not at all understated.
- Recommend this dealer? Yes
Great Rick Case Hyundai service
byon 07/14/2023
Took our 2022 Tucson in for it’s scheduled oil change and to update our phone contacts that somehow got disconnected from our Bluetooth. We always appreciate the great service we get from the whole staff, but especially for Mike Ennis. I never feel like we are getting ripped off which sad to say happens all the time in today’s world. Truely a great staff to do business with.
- Recommend this dealer? Yes
Awesome service
byon 07/13/2023
They went out of their way to help me understand the deal that I was considering. Appreciate the politeness!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Easy to do business with them.
byon 07/13/2023
No heavy pressure, process was quick.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Bob
byon 07/13/2023
Service Dept too small. Called Service Dept numbers for an appt. Got voice mail. Left three messages for a call back, no call backs. I went on website and scheduled an appt. Showed up and they had no record of the appt. Took 3/ 1/5 hrs for the recall service of anti-theft software.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Satisfied customer
byon 07/13/2023
Could improve on getting an appointment. For sure I have never spent more than 2 hours waiting on my car.
- Recommend this dealer? Yes
Excellent Service!
byon 07/12/2023
Bruce was great as always! He always makes sure all updates and services are complete. Thanks Bruce for a great experience!
- Recommend this dealer? Yes
Very professional and exceptionally accommodating
byon 07/11/2023
The sales professional I dealt with, Kash Gupta, was a true professional, knowledgeable and accommodating to the max!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Efficient and easy to work with
byon 07/10/2023
After months of car shopping we had the BEST experience with Aiden at Rick Case Hyundai in Roswell. A beautiful car at the right price, PLUS he was pleasant to work with and extremely efficient. We made an appointment to test drive and the car was ready and waiting (not our experience with other dealers) and once we decided to purchase the vehicle, Aiden had the car and all the paperwork ready to go! We were at the dealership for less than an hour! Thank you for the excellent service, Aiden!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent!
byon 07/10/2023
Wonderful greeting and service throughout the service with service manager, Eddie. He kept in touch, explained the services and was very kind and professional. He is a great face to this business.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Waiting too long!
byon 07/10/2023
It shouldn’t take 3 full hours for a simple 24,000 mile maintenance service but yet it did (and yes, this was with an appointment)!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Car update
byon 07/10/2023
I took the car in for an update fob the security system. When I scheduled the appointment I told the person on the phone that I was going out of town and would be back on Monday. I also scheduled an oil change and a tire rotation. They called to let me know that the brakes needed to be replaced along with the inside air filter and a coolant flush. I agreed to the coolant flush and the air filter. They were professional and took care of the issues but seemed to have a problem with the car being left over the weekend. I did pick it up around 1pm on the Monday before the fourth.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
No Hassle with exceptional outcome
byon 07/10/2023
Very hands on with lot’s of communication before, during, and after the sell.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Prompteness, courtesy and profesionalism
byon 07/07/2023
Usually it is busy over there and you need an appointment. This time I only needed an Pre-owned car full inspection check and the he put me the next day first hour in the morning. They perform all the checking and 2as done he took me to the car and showed me all the findings. He took all the necessary pictures and emailed them to me. Other than I was expecting a full detailed Report (it was only mentioned the findings into the invoice), I was pleased by their welcomed protocols. Thank you Mr. Mike!
- Recommend this dealer? Yes
Excellent service
byon 07/05/2023
Was able to get in and out in under a hour with an oil change and recall. My advisor, Bruce, is top notch
- Recommend this dealer? Yes
My experience
byon 07/05/2023
Andrew has worked in service for years at Rick Case. His service is outstanding. If you go there fir service, ask for Andrew. They provide a pretty simplified sales process as well. I've bought two cars there.
- Recommend this dealer? Yes
New Genesis GV80
byon 07/03/2023
Easy to deal with. Kash was excellent and knowledgeable
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great customer experience
byon 07/03/2023
We recently got a Palisade from Rick Case Hyundai. We dropped in late after work but the staff was great and pleasant to work with. They were patient and respectful. Overall very glad with our experience and love our new Palisade!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service/repair
byon 06/30/2023
I got an oil change and service st this dealership. Was very pleased with the experience from the check in to my estimated time to repair. Great experience.
- Recommend this dealer? Yes
