John Thornton Chevrolet
Customer Reviews of John Thornton Chevrolet
2023 Bolt EUV
byon 02/04/2024
We purchased a MY2023 Bolt EUV to replace our 10 year old Nissan Leaf. We shopped online and thought we found the perfect one at available at your dealership. But by the time we arrived the next day the car had already been sold. But then Jackson Morris went to work to find us another vehicle matching out at a sister dealer location so we proceeded to draw up purchase agreement on this other car sight unseen. The next day we learned that car too had already been sold and was no longer available. But again, Jackson looked far and wide to find us the right vehicle. He found us a beautiful car that had everything we wanted and more. And best of all Jackson & Greg gave us an absolutely incredible price that kept us within our tight budget! Even though Jackson was new to John Thornton, his friendliness and communication greatly enhanced our experience. Everyone at the dealership was very friendly and welcoming. Great job!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Satisfied Client
byon 04/07/2015
Bryon Steinke is always the upmost professional and provides awesome customer service. It is always a great experience thanks to Bryon helping to ensure my vehicle receives all needed service. Signed: Mrs.Kittles
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
online appointment
byon 02/07/2015
My experience with setting my appointment online was not a good experience.I made appointment and got to the service counter and they told me it did not take in the system that I just need to call.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Superior Customer Service!
byon 02/07/2015
Mark Fulton is an excellent employee! Since I've bought my Spatk he's helped me with my service needs. He is very knowledgeable and reliable when it comes to my auto needs. I would recommend him for employee of the month if you all do such a thing. I will definitely continue coming to John Thorton service center.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
wonderful!!!
byon 02/05/2015
I had a great experience, from the person who greeted us at the door to our finance guy Steve. Dan our sales person was awesome. We will definitely be back for our car buying needs in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Seller Ever
byon 01/13/2015
Dan Battle at John Thorton Chevrolet was the best car salesmen I have ever seen,he listen to every need I had not talked over me and suggest what he thought was the best for me. So if you ever need a brand new car Dan is the man!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New Silverado Purchase
byon 01/11/2015
This was an ordered vehicle purchase, with some dealer-installed Chevrolet accessory parts. My salesman kept me informed throughout the process over the two months from early November when I placed the order to delivery. The dealership worked with me to determine the deal that was best for my situation (GM Card rebate or GM Supplier Discount). There were no surprises, as I've come to expect, with this being my 9th new Chevrolet purchase from Thornton since 2005.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My Great, Stress-free Experience at John Thornton Chevrolet
byon 12/23/2014
It was great as always - super friendly, and the paperwork process was completely stress free. Great experience once again - that's why we keep coming back!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very loyal customer
byon 12/20/2014
I've been a customer of John Thornton Chevrolet for over 27 years. Do I REALLY need to say more than that? While at my last visit the other day, I did get a chance to speak to a young lady who had just bought her first car at the CarMax deal next door a few months prior. She had it in at Thornton's shop for recall service work. It was a 2012 Malibu. I took the time to tell her why I have been a very dedicated and loyal customer for iver 27 years. Nuff said!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
John Thornton Chevrolet Is The Model Dealership For The Industry
byon 12/19/2014
The salesman, finance manager and other staff members that I came in contact with were professional, courteous and friendly. They were very attentive to my need, which made my buying experience excellent. The entire process was very organized, systematic and thorough. I rate John Thornton Chevrolet 10 and 5 stars for excellent customer service, which should be a model for the industry, excellent automobiles, and an immaculately clean and attractive facility. I would highly recommend this dealership!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
recall repair and routine service
byon 12/19/2014
I had set up an appointment to take care of a recall notice (elec. parking brake, 2014 Impala) and had a normal oil change and tire rotation done as well during this visit. I arrived a few minutes before my appointment time, and the staff was expecting me, with the car taken back to the shop immediately. While I was in no particular hurry, everything was completed in about 90 minutes, exceeding my expectations.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dans the man :-)
byon 12/19/2014
I had been looking for the perfect Malibu at the perfect price for over 6 months. I had went to every chevy dealership in the atlanta area. And none of them could deliver what I wanted. Walked into John Thornton about a month about and was greeted by Dan Battle. He worked hard to find me the exact car I wanted at the price I wanted. He was so kind. I never felt any pressure to buy something that I didnt want. Im a flight attendant and not home very often. Dan made sure that wasn't an issue. He emailed and called with any information that I may have needed. Working with Dan has been the best car buying experience I have ever had. And with going to 3+ dealers in the Atlanta area I have experienced a lot. Dan is a great person as well as salesman. He genuinely cares about your wellbeing and putting you in the right car that will make you happy. Thanks Dan Battle and John Thornton Chevy for finding me the right car at the right price..
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Dealer
byon 12/19/2014
Terrance was very patient and understanding as i chose my car and he alao gave me another option that i really did consider. It was very good.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service but lengthy wait time...
byon 12/19/2014
My experience was fine.I made an appointment a month in advance and I had to wait an hour and 30 minutes for a recall on a component for my ignition key.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
John Thornton Chevy is a fine dealership
byon 11/20/2014
Everyone was super friendly and kind; very understanding and patient. It was a really cold day and our salesperson, Jean, was pleasant and happy to help us with our two test drives and ultimate purchase of my 2014 Impala.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mr.
byon 11/12/2014
Jerry was great! He took charge of the problem and got the mechanics to fix it right away. He called me as soon as the vehicle was fixed and even arranged for us to pick it after working ours.From 1 to 10 the service from Chevrolet is an 12.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Thornton Chevrolet is the best
byon 11/10/2014
Always a great experience. Work was done in half the time estimated and at a very reasonable price. Very friendly staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Review
byon 11/08/2014
I just purchased my car 2 weeks ago and was already getting alerts about tire pressure so I stopped by the JT dealership to have them take a look. the guys were friendly and when the tech walked to my car with me it took 2 seconds for him to spot the problem. He explained my options and escorted me to the waiting area. He informed me they were busy and it would be about a 1 1/2 hour wait. they took care of me in 45 minutes. it was a pleasant experience over all.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service!!!
byon 10/23/2014
I got there around noon on Saturday not realizing that the automotive closes early on Saturday. Thankfully, the Technician took me in got my oil changed and tire rotated. My husband has been trying to get me to go to those 10 minute oil change places and I just don't feel safe. When I come there I am confident that John Chevy is going to do a good job and besides the service is awesome!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
mycruz
byon 10/19/2014
I was greeted by Jean when I walked in. He helped me find a car that was in my budget.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service
byon 10/17/2014
I was there a few hours but my car had wiring problems that needed to be fixed. It wasn't a bad experience. I felt they kept me in the know of what was going on with my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Superb Customer Service
byon 10/10/2014
At the time of my scheduled visit, the needed part for my vehicle was not in stock. Instead of asking me to return another day, the staff provided me with a rental. I thought that was excellent customer service!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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