John Thornton Chevrolet
Customer Reviews of John Thornton Chevrolet
2023 Bolt EUV
byon 02/04/2024
We purchased a MY2023 Bolt EUV to replace our 10 year old Nissan Leaf. We shopped online and thought we found the perfect one at available at your dealership. But by the time we arrived the next day the car had already been sold. But then Jackson Morris went to work to find us another vehicle matching out at a sister dealer location so we proceeded to draw up purchase agreement on this other car sight unseen. The next day we learned that car too had already been sold and was no longer available. But again, Jackson looked far and wide to find us the right vehicle. He found us a beautiful car that had everything we wanted and more. And best of all Jackson & Greg gave us an absolutely incredible price that kept us within our tight budget! Even though Jackson was new to John Thornton, his friendliness and communication greatly enhanced our experience. Everyone at the dealership was very friendly and welcoming. Great job!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
An Unfortunate Experience
byon 12/31/2022
My experience began with me searching the online inventory. I found a vehicle that interested me and made an appointment to check it out. Arrived at dealership and asked to see the vehicle in question. Which was a red Equinox LT. My mistake at this point was not making sure that I was being shown the same vehicle that I had seen online, However I thought that this was the case and we went for a test drive. I mentioned I had seen the vehicle online was expecting to pay the online price. Upon returning from test drive. I stated that I was interested in the vehicle and wanted to discuss trade in and price etc to see we could agree to a deal. After trade in details and removal of coating add ons and applying some sort of discount for a Costco membership we agreed to a price very close to what I was expecting and I agreed to purchase the vehicle (still assuming the vehicle is the one and only vehicle I had test drove and still parked 20 feet from where we were sitting and since I had not even laid eyes on any other vehicles). My representative stated that he was going fill the tank and get the car ready for delivery while I was finishing the paperwork with the finance department. At this point I was satisfied with the process and very happy to be making the purchase. Paperwork having been completed. It is now well after dark and time to take delivery. There is a Red Equinox LT that has full gas tank and ready to go. It is unimaginable that this was a different vehicle than the one that I had test drove. So when the seats looked a little different shade I thought it was the lighting after dark that made them appear different. So off I went in My new vehicle. The next day in the light it was obvious this was not the car I test drove. I of course phoned my representative ( I do not mention his name because I feel he acted as directed by the Sales Manager who name is Derek S.) My rep was apologetic and stated that the car I received was the one I saw online. I of course said that may well be true and can understand how that can happen, but cannot understand how I could be told this during the process. He apologized again and took responsibility for the mistake. I stated that I appreciated the apology and but asked he speak to his management team and get back to me with possible resolution to this "mistake". I received a call from Derek S. the "Sales Manager" who was there the night before and was the person that approved on final numbers from the negotiations the previous night. I asked if had he been filled in as to what had happened. He said yes and basically blamed my rep for the "mistake" my personal belief he new exactly what was going on the night before. He then gave me a speech about the customer responsibility of making sure of the details while signing paperwork. I admit to making the mistake of trusting a Car Salesman which at 58 I should know better. Derek S. stated during the phone call that he wanted to make it right. I asked what could be done. He offered a couple of oil changes, I was not impressed. I felt we should unwind this deal and see if we can agree on a new one. He then quoted Georgia Law about know cool down period the paperwork is done the customer and no recourse other than live with the deal. Sounds like he has experience with this matters. I requested that he get with superiors and get back to me with possible remedies. He stated that he wants to make it right but I would need to suggest the remedy. I left it there hoping for a return call. Having not received a return call I stopped by that evening hoping to come up with a solution. Again Derek S. expressed an interest to do "anything to make it right" these were just empty words. The only thing he was willing to do is a couple of free oil changes. I suggested that if that all you can offer I should at least get free oil changes for the life of the warranty, His response was I cannot do that as if the request was outrageous. So I asked again what do he mean by wanting to do "anything to make it right" apparently that anything is confined to 3 oil changes". I left John Thornton Chevrolet very disappointed. It is my hope that this is not general practice at Thornton Chevrolet. The mistake was acknowledged but the response was in essence, you signed the paperwork there is nothing we are going to do. Unfortunately I cannot recommend this dealership based on my experience.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Thank you Bradley....I love my new Traverse!
byon 12/05/2022
Bradley Hunt was amazing! I would absolutely go back to John Thornton Chevrolet and work with him again! He was super friendly, so easy to work with, kind, and patient!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing Experience
byon 09/12/2016
Jim and Ash were amazing! The entire team really knows how to make you feel at home and comfortable in what can sometimes be a stressful situation. You will never find a more knowledgeable, hardworking sales team so dedicated to your satisfaction and peace of mind. I'm thrilled to have my 2016 Chevrolet Cruze and would recommend John Thornton Chevrolet to anyone I know who wants to buy a new or pre-owned vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
3rd Purchase
byon 02/17/2016
This is the third vehicle I have purchased from John Thornton Chevrolet. Each experience has been hassle free and a great experience. My kids and I always love visiting John Thornton Chevrolet. They have a wonderful showroom which always has some great vehicles within it. The place is always clean and the workers within are always professional and friendly. I have already recommended John Thornton to all my friends and family and I would look nowhere else for my future Chevrolet purchases.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
wonderful!!!
byon 02/05/2015
I had a great experience, from the person who greeted us at the door to our finance guy Steve. Dan our sales person was awesome. We will definitely be back for our car buying needs in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Seller Ever
byon 01/13/2015
Dan Battle at John Thorton Chevrolet was the best car salesmen I have ever seen,he listen to every need I had not talked over me and suggest what he thought was the best for me. So if you ever need a brand new car Dan is the man!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New Silverado Purchase
byon 01/11/2015
This was an ordered vehicle purchase, with some dealer-installed Chevrolet accessory parts. My salesman kept me informed throughout the process over the two months from early November when I placed the order to delivery. The dealership worked with me to determine the deal that was best for my situation (GM Card rebate or GM Supplier Discount). There were no surprises, as I've come to expect, with this being my 9th new Chevrolet purchase from Thornton since 2005.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My Great, Stress-free Experience at John Thornton Chevrolet
byon 12/23/2014
It was great as always - super friendly, and the paperwork process was completely stress free. Great experience once again - that's why we keep coming back!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
John Thornton Chevrolet Is The Model Dealership For The Industry
byon 12/19/2014
The salesman, finance manager and other staff members that I came in contact with were professional, courteous and friendly. They were very attentive to my need, which made my buying experience excellent. The entire process was very organized, systematic and thorough. I rate John Thornton Chevrolet 10 and 5 stars for excellent customer service, which should be a model for the industry, excellent automobiles, and an immaculately clean and attractive facility. I would highly recommend this dealership!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Dans the man :-)
byon 12/19/2014
I had been looking for the perfect Malibu at the perfect price for over 6 months. I had went to every chevy dealership in the atlanta area. And none of them could deliver what I wanted. Walked into John Thornton about a month about and was greeted by Dan Battle. He worked hard to find me the exact car I wanted at the price I wanted. He was so kind. I never felt any pressure to buy something that I didnt want. Im a flight attendant and not home very often. Dan made sure that wasn't an issue. He emailed and called with any information that I may have needed. Working with Dan has been the best car buying experience I have ever had. And with going to 3+ dealers in the Atlanta area I have experienced a lot. Dan is a great person as well as salesman. He genuinely cares about your wellbeing and putting you in the right car that will make you happy. Thanks Dan Battle and John Thornton Chevy for finding me the right car at the right price..
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Dealer
byon 12/19/2014
Terrance was very patient and understanding as i chose my car and he alao gave me another option that i really did consider. It was very good.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
John Thornton Chevy is a fine dealership
byon 11/20/2014
Everyone was super friendly and kind; very understanding and patient. It was a really cold day and our salesperson, Jean, was pleasant and happy to help us with our two test drives and ultimate purchase of my 2014 Impala.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
mycruz
byon 10/19/2014
I was greeted by Jean when I walked in. He helped me find a car that was in my budget.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thornton Chevy
byon 10/08/2014
I was completely satisfied with our recent experience with Thornton Chevorlet. Matt and John exceeded our expectations with buying our new truck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
camaro
byon 09/26/2014
Jim D., Ash and Dave Taylor did an excellent job of making us feel like family while we bought our 2nd Camaro SS (His and Hers) from John Thornton Chevrolet
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Cruze
byon 09/24/2014
Mike M. was awesome and very helpful. We will pass this on to our friends that are looking to buy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New Car
byon 08/01/2014
Terrance H. was very helpful . He put us to school on the and how options worked. My wife and I enjoyed his way working with us.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2014 Cruze for my daughter
byon 07/14/2014
I have bought quite of few of cars and trucks . I was not pressure and receive excellent service from everyone I had to deal with at dealership. I got there at closing time and still receive great service. Got a great deal on a car for my daughter which made her very happy which in turn made me very happy. Thank You John Thornton Chevrolet.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
First Car Shopping Experience
byon 02/03/2014
Terrance was very accommodating and he and his manager worked with me in every aspect. We didn't feel encroached upon once entering the dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
sales review
byon 08/11/2013
I was totally impressed with the sales people and how responsive and respectful to me as a women buying a car... I felt comfortable when I walked in the door, and at other dealerships I felt pressured, and backed in a corner. I totally would recommend to my friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments