Global Imports BMW

by Reginald on 03/11/2024

Friendly , nice , and patient I thank Charles for going above and beyond and helping me every step by step in the process .

Read more

by Ciardullo2013 on 07/22/2019

In my previous experiences, getting my car repaired was NEVER an enjoyable experience ... hidden costs, unexpected delays & up-charges for items not 100% necessary have always left a negative impression on me - I've experienced every possible problem when dealing with auto repairs .... until I met Chris & Chance at GLOBAL IMPORTS BMW. They were - by far - the most responsive, dedicated, professional team of individuals that I've ever worked with in the auto industry and I ended up having a fantastic experience while dealing with a very tricky & difficult automotive repair. Chris & Chance - thank you so much for making this experience enjoyable and for instilling a level of trust with me and our family! We will be back - every time - when we need future maintenance and/or repairs! THANK YOU FOR EVERYTHING!

Read more

by GTYarbr on 05/14/2019

-Poor scheduling - no loaner - them multiple trips and a stripper car loaner without gas -Keep car a week and not fully fixed (third week of service and 4th service trip with same issues innate to car from day I got it. -NO personal follow up

Read more

by sloan48 on 04/03/2019

Global Imports service is the best I have ever experienced in 50 years of dealing with servicing my car. They always live up to expectations. My recent experience with Colin Austin, my service representative was outstanding. Turiya, a BMW genius, is an incredible young woman. Her smile lights up a room and I would hire her if she was not already employed. Great organization that makes what is usually a tedious experience pleasurable.

Read more

by TWalker on 12/18/2017

I have had a BMW since I was 16 years old and I am now in my 40s. This is the FIRST time I have had extremely POOR service with a dealer. I purchased 2 new cars with Global Imports within months of each other, I financed via BMW Financial and even purchased a Wheel and Tire extended warranty from BMW Financial ...well I thought. Come to find out when bringing my care into service that Global Imports duped me and gave me a 3rd party warranty on my 5 series. When I bought it in for service to use the extended warranty a year later, I found out after calling BMW USA when Service advisor Bridget Ryan said that my wheels were not covered and that I could drive on the dangerously bent wheels UNTIL the tires started to leak and THEN the 3rd party warranty would pay to replace them. When I escalated to the service manager, Chris Davis, he said...and I quote. I'm just the service manager you have to take it up with someone else but I just need to know who is going to pay if we service the car. I have called BMW USA to hopefully resolve it. DO NOT GO TO Global Imports. I feel like I have gone to a used car dealership that is trying to get over on you for money by using unethical selling practices. And with a Service Manager that is unwilling to ensure Good customers get adequate service and have NO concern for the customers safety. Every person in my family has purchased a BMW from Global Imports, but for Global Imports; It is not about Customer Service or Customer Loyalty, it's about how much money Service can get out of you despite their mistakes. They have lost a GREAT customer and as an Avid BMW owner, I urge you to find another dealership than to deal with Global Imports.

Read more

by Osheatwo on 12/03/2017

Arrived 20 minutes before my scheduled appointment and reserved a loaner car. 90 minutes later I was finally leaving. That’s correct, took 90 minutes to drop car off and receive a loaner. Then the loaner I was provided at less than 1/4 tank of gas. So after waiting 90 minutes and late for work, I needed to locate a gas station. Several other customer were upset and asked for the service manager, who care less about our time and poor service. All he could say was, we working on it and it’s gotten better. Better answer would have been, let me see if I can get some people to help speed up the process. Then two days later I received a text advising car was ready. Not to mention I never received a call from my advisor the entire time my car was there although I asked her (Cory) to follow up on a question I had. Additionally I was able to see on BMW app my car had not moved since 1045 that morning but didn’t receive a text till 445 pm advising it was ready. When I called to ask about the items I had questioned about (since I never received a call), I was advised the advisors go home at 5. So you can understand my frustration. Lastly I tried to explain to them I paid for the maintence plus on my vehicle and it included brakes and wipers to which they told me it did not. It only included oil changed and filters. Why would someone pay extra to include oil changes. Doesn’t make sense. So I called BMW of America and they confirmed that my plan does include those items. Needless to say, I did receive the wipers and still need to get some. They don’t listen to customer and can care less about you and your business. Would avoid them at all cost.

Read more

by mezzman on 10/17/2017

Unfortunately, my experience here was terrible. It's been a long time since I got ripped off by an auto repair shop, and I didn't expect it from a BMW dealer. I've owned BMW cars since 1998. Never until now have I had a complaint. I took my newly purchased 2004 model 640 in because the air conditioning was not operating. I bought the car at Global in March and it was "Certified Pre-Owned". The service manager informed me when I dropped the car that it needed an "Annual service", which entailed changing the oil (I put 2800 miles on the car since purchase). He also said the the annual service included a computerized check, which he informed me cost $130. I asked why the vehicle hadn't had a check prior to my purchase, since it was "Certified". No answer, just a shrug. So now I'm into this shop for $ 140 for the oil change and $130 for the "vehicle check". Then I'm informed that the micro-filters need to be changed. Again, why wasn't this done prior to the sale in March when the vehicle was "Certified"? No answer. Then I'm informed that the air conditioning wasn't working because there was no refrigerant in the system. The system was recharged, and no leaks were found. So how does a "Certified Pre-Owned" BMW run out of A?C coolant without a leak in 6 months? Again, no answer from the service manager. However I am informed that as the original vehicle warrantee had expired in August, and there was no malfunction found in the A/C system, that I was responsible for the re-charge of the A/C system. That's $157. Finally, this shop adds a "Shop Charge" of $65.55. When I asked what this charge was for, the service manager told me it was to cover the miscellaneous items like brake fluid, windshield washer fluid, the paper mats which are used to keep the car clean, etc. He told me the charge was a % of the bill, rather than a flat fee. So essentially, this shop tags on a 10% fee just because! So $723 later, my 6 month old "Certified Pre-Owned" car is returned to me. The positive note to this review is that the A/C now runs and I got a lousy car wash. Please do yourselves a favor an find another shop to service your car. Needless to say, I won't return, nor will I ever consider #GlobalBMW when I purchase my nest car. A Total rip-off if ever I saw one.

Read more

by Maveric3 on 08/31/2017

Worst customer service I have ever experienced. Do yourself a favor stay away for this dealership at all cost. I would pay to have my car towed 500 miles not to visit Global BMW

Read more

by Priceless22 on 01/03/2017

Jeff was very professional. He made me feel like I mattered. I loved the constant updates & the text messages along with a text of the invoice. I had an 8:30am appointment & was greeted by all when I arrived. This would have been a 5 star experience had it not taken all day to complete the service. It was almost 4:30 by the time my car was ready for pickup.

Read more

by leanderatl on 12/29/2016

My recent service went super. The guys were very caring and even found something as I was leaving that was not part of the service but, was a warranty item then, took the car back into the shop and quickly fixed with minimum delays.

Read more

by Topshelf76 on 12/16/2016

Kyle was the best , provided great customer service. Responsive, helpful and had a great attittude.

Read more

by rclardner on 11/23/2016

I have had my BMW for two years. For a year and a half of that time it has been in the shop back and forth with Global. They have not been able to correct the issue and the car as of today does not perform as it should. I have now gone through 3 service techs and they all give different stories. The GM- Chris Cull has not once called me after leaving and email messages for over a year, until he finally replied back on a mass email asking when the his loaner would be returned. So after a year and half I still have no resolution mind you still under BMW warranty and they will not help. The car has acted up in front of the service team several times, though I was told since they can’t supplicate it, they can’t fix it. Nice , buy a $30,000 car and BMW can’t fix it. I would never recommend this store/ facility /service center and they charged me for parts, that were covered under my warranty

Read more

by NotlovingBMW on 11/07/2016

My car had a recall in March for a new airbag. I called Global imports to ask when it would be done (bear in mind the recall was 9 months ago!) and I was told they'd order the parts and I could bring it in the following week. This suited me fine as I needed some other things done. I got there but the parts didn't. Does BMW really think it's ok for me to drive with such a dangerous airbag? Do they care so little for my safety? Why was I told the parts would be there?

Read more

by Andreia41 on 11/05/2016

Ryan Burke was my service advisor at Global Imports. He showed me his undivided attention and made sure to answer any questions I had regarding my car. Great customer service!

Read more

by esquire222 on 10/06/2016

Two simple words. CUSTOMER SERVICE. Saturday I take my vehicle in to be serviced for my tire. I receive a loaner vehicle, while I wait for completion of service. I receive a call to let me know that a tire has to be ordered and my vehicle will be ready on Monday. Ok, that's fine. Come Monday, "Ma'am the mechanic quoted the wrong receivable date for the tire. We will receive the tire late today and your car will be ready on Tuesday." Ok, that's fine. Tuesday passes. I receive a call on now Wednesday that my vehicle is ready to be picked up....after four days. Ok, whatever, that's fine. On my way to pick up my vehicle, I am rear ended on 285 in 5 o'clock traffic. Great, perfect end to a work day right. The officer takes our information and fills out the report. Now, if you didn't know this let me inform you, they no longer give you the report with the driver's information you have to wait 2 days for the report to be posted online. But, the officer lets me know that it is not my fault and her information will be posted in that time. Ok, whatever, that's fine. The kicker is, I get to BMW and tell them what occurs on my way there. They let me know that essentially "ma'am we don't care. You signed this agreement that you would return this car in the shape you received it. We will not wait on the report that shows you were not at fault. Even though, you were REAR ENDED. You will have to file a claim and pay the $500 deductible. We guess maybe that your insurance will reimburse you. We will not extend the courtesy and wait to Monday for the report on a LOANER VEHICLE. Never mind, that we have 500 other vehicles on the lot. Never mind, this is not only loaner vehicle we have. Never mind, that we're taking it to our own collision center anyway. And certainly, never mind that you just paid $300 for service to your own vehicle after holding it for 4 days. NONE of that matters. We want your $800 please." Oh, and that's not the kicker. So, once I return home after that fun adventure I realize that I left my garage opener in the loaner vehicle so I could not get in my house. I call back to say as much and I'm coming right back to the dealership to pick it up...what was the first thing the customer service desk attendant states to me you ask "Ma'am, we're closing in 10 minutes, I'll have to speak with the manager." As if to state, "You are [non-permissible content removed] out of luck." RIDICULOUS! Why would you need to speak to anyone about waiting 10 more minutes for me to come back to get my garage opener? Anyone? I will never ever come back to this dealership again. If anything, I want to turn in my car and pay whatever fees I need to pay to go with a competitor. All it takes is good customer service and that did not happen here.

Read more

by zv02949 on 10/06/2016

I cant speak more highly of the Global Imports Service department. I would never take my vehicle anywhere else! My service provider; Kyle McCall is the most professional, polite service provider that I've ever had the pleasure of encountering. I own a luxury vehicle and I receive exemplary service for it.

Read more

by jtjwait on 09/16/2016

Ricardo Ponce delivered superb customer service. Above and beyond your typical representative. I will be back for continued maintenance.

Read more

by TheRide on 09/15/2016

They are always accommodating and make my issue their issue.

Read more

by sssales007 on 09/13/2016

I brought the call in for a recall, but also needed some body work done. Global Imports had the body work done perfectly and it was significantly cheaper than the BMW authorized collision center I originally brought the car to for an estimate.

Read more

by Kessmom on 09/13/2016

Good experience. Friendly and helpful representative (Richard)

Read more

by MLowry71 on 09/10/2016

It was great. Service person was communicative and informative and did exactly what he said he would. I was extremely impressed.

Read more