Customer Reviews of RBM of Alpharetta
Customer Priority
byon 01/14/2020
Fantastic service staff from initial welcome thru final exit. Personable and knowledgeable individuals who are focused on excellent customer service and getting the car serviced right the first time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Exceptional Customer Service
byon 01/02/2020
Kim Cates is the main reason I have driven Mercedes for years. She is the absolute best service advisor and always goes above and beyond my expectations. Not only is she an absolute delight to work but she and the staff at RBM of Alpharetta understand and exemplify excellent customer service. I HIGHLY recommend Kim Cates!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Happy service
byon 12/07/2019
I just had my first annual service for my new C. It was a very smooth process. I had Andrei Bucatari as my new service advisor. He is very knowledgeable and professional. I am very pleased with the entire experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Department
byon 08/15/2019
I have been using the RBM Alpharetta service dept. since it opened more than 10 years ago. They have always provided prompt, outstanding service. Steve is excellent!
- Recommend this dealer? Yes
CPO Warranty
byon 05/22/2018
When purchasing a CPO a few years back, I was NOT told that there were "accessories" on the vehicle that were not covered by the CPO. This in itself is beyond being deceitful and should be told to anyone purchasing a CPO that certain "accessories" are not covered. Case in point, the lighting that says Mercedes when opening and closing the door is NOT COVERED as it is an accessory. When I spoke to Peter Leavy, General Sales Manager, who said he would look into it and get back to me, I waited 2 weeks and called him back and he was in a meeting. About 1/2 hour later, he called back and told me that I was told that it was not covered under the CPO and I was 100% correct in telling him that I was never told what "part of the car" was not covered under the CPO Program. My suggestion is simple--DON'T BUY A MERCEDES CPO unless you know what is actually covered. This light they tell me was $1500--Incredible. I guess that's another lesson in knowing what "Accessories" are on your vehicle--it will be costly if you don't know it up front. Steve Fagiano
- Recommend this dealer? No
Super Service Experience
byon 08/19/2017
Have been going to RBM of Alpharetta for 6 years now with 4 separate cars and always excellent work. Our service writer is Teresa Cox and one could not ask for a better one. She is, without doubt, the best.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Worth the travel distance
byon 10/15/2014
I live over 60 miles from RBM of Alpharetta, so it my seem strange that I would travel so far for Service and to purchase a car. I am a "certifies car nut" as such I am particular about who touches my vehicles. For some time now, David Kalinkiewicz is the only person allowed to touch my wife's 1994 E320 Cabriolet Mercedes-Benz. Recently there was some issue with the car, I was provided with a loaner while the car was repaired. In addition to the original problem, 3 things that were starting to fail were found. I was given an explanation, an expected time frame before repairs would be needed as well as a price for repairing now. All 3 items were not expensive so I had all 3 repaired wile there. The mechanic, service adviser and service manager all greeted me. It was truly a pleasure
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent!
byon 09/30/2010
I purchased my MB C300 from RBM pre-owned and the service department detailed the car so well that you could not tell that is was pre-owned. I had to take it later for scheduled service and the car was washed and vacumed so well that it looked like new again. Great attention to detail and focus on customer satisfaction. First class place all the way from the lobby to the service bays (which are so clean that look like a hospital)
- Recommend this dealer? No
When you stop into RBM of Alpharetta at 345 McFarland Parkway you’ll be able to chat with our sales and finance team, who will work one-on-one with you and your family to make sure your needs and desires are being met. Whether you’re working within a budget or going all in for the Mercedes-Benz model of your dreams, our team has the skills and resources to make your experience as pleasurable, personal, and hassle-free as possible.