Bert Smith BMW
Customer Reviews of Bert Smith BMW
New X1
byon 04/11/2024
I recently purchased an X1 from Bert Smith BMW and Kaitlyn made the whole process unbelievably easy. She never put any pressure on me and, instead, helped me find the exact car I was looking for at the right price. The dealership had none of the hidden fees or extras you see at other dealerships. Great experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fantastic service
byon 01/15/2024
Alex is my Service representative. He is professional and keeps me updated on the progress of my service. Alex even offered to stay late so I could pick my car up after 6pm.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Routine service
byon 01/13/2024
The Bert smith team ensured my vehicle was taken care of and 100%
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Worth the extra drive
byon 01/07/2024
I recently worked with Roger Pedersen on the purchase of a new X7, and I cannot speak highly enough about my experience with Bert Smith BMW. I have purchased many vehicles, and this was the smoothest and quickest yet. They did not try to tack on “dealer installed options” and significant “market adjustments” like my local BMW dealer was. Bert Smith also gave me much more for my trade. Will do business with them again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Oil change & service
byon 01/05/2024
Excellent experience as always from Juan at Bert Smith BMW in Pinellas Park. Juan is very courteous and efficient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bert Smith BMW
byon 12/30/2023
Great effort and coordination by the BMW team in bringing options and opportunities while trying to purchase a car for my daughter. The process managed well and the delivery flawless.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mr.
byon 12/29/2023
As usual everything was fixed and in a timely manner. Natalie is a great service person and we were very happy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service department
byon 12/22/2023
Easy appointment making, courteous and efficient department
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 12/21/2023
I had a lot of mechanical issues I wanted looked at. My car was in good shape but I was selling it to my son so I wanted to make sure it was all in good shape and wouldn’t need any repairs in the near future
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Tire replacement and recall
byon 12/21/2023
As always they did a great job and provided a loaner for us to use
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wonderful Experience at Bert Smith BMW
byon 12/10/2023
I went in to buy out my lease & wasn't sure what to expect, since I had a bad experience at another BMW dealer ship. Brandon Gimlin from Bert Smith BMW was so amazing! He told me what the cost would be and walked me through the paperwork. It was an easy, stress-free process. So thankful for all the staff that assisted in the process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Servicing 330E
byon 12/06/2023
Perfect, friendly, timed perfectly and they washed my car
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Replaced a leaking tire
byon 12/04/2023
Natalie Swann is the best. She responded quickly and was concerned with my issue. I appreciate Natalie’s help.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellence and dedication is standard here.
byon 11/30/2023
Very professional and showed genuine concern towards customers. Excellent and outstanding are the words that come to mind when describing Bert smith service folks.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Experience
byon 11/24/2023
Had the pleasure of working with Rodney. I had placed an inquiry online on Friday late evening, and first thing on Saturday morning I was contacted by Rodney. He patiently listed to all the inquiries, and was able to find a car that matched my needs. If I could rate 10+ I would. Both him and the finance manager were phenomenal, and so glad decided to purchase the car from your Bert Smith dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Maintenance
byon 11/14/2023
oil and brake fluid change. Did it in less time than what they stated. Everyone was very nice and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service at Bert Smith.
byon 11/11/2023
Vinny was my advisor. He was on time, congenial and knowledgeable. He reviewed and explained what the technician found. I have brought my car to a dealer closer to me but I was so impressed with the efficiency and great customer service from Vinny that I will continue to bring my car to Bert Smith.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Superior Service Department
byon 11/06/2023
Juan Aviles and Joe Dixon recently helped me with a service issue with my new X5 which turned out to be difficult to replicate. Both of these gentlemen went well above and beyond their duty to diagnose and remedy the issue. Joe really went the extra mile for this service issue.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent buying experience.
byon 11/06/2023
Cameron Brown and the entire Bert Smith Team made this one of the most pleasant buying experience. They are knowledgeable and easy to work with. Of course the X5 is a superb vehicle that we appreciate more each day.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience!!
byon 11/04/2023
Bert Smith BMW was great!! Knew what we wanted and we were out quick for our next appointment.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Bert Smith BMW. Excellent, reliable, and conscientious service.
byon 10/31/2023
Mirnes Cukojevic has been my BMW service professional for more than 7 years. He has always returned calls promptly and is reliable. He is extremely thorough and despite what service is needed, he will go above and beyond and look for other potential issues or problems with my BMW.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Call for Maintenance Issue and Software Update
byon 10/25/2023
The work on my car was finished in a reasonable timeframe, while I waited.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
