HGreg Lux

by Christian Garcia Cruz on 03/31/2023

I DO NOT RECOMMEND THIS DEALERSHIP! They DO NOT give [non-permissible content removed] about their customers post purchase. The Porsche 911 that I purchased had a few issues after I purchased it, and they didn't even care to address a single one. This dealership claims that 911s are their "bread and butter", yet Boris (my sales rep) seemed to not know much about the car that I was purchasing, and the car is not in the condition that they claimed it was in. When you're purchasing a high end sports car, good customer service is to be expected, and clearly this dealership failed to do this. As a business owner and former car salesman, there are some basic principles in the car buying/selling experience in which I think they failed. For example, the car rep must have a decent amount of brand knowledge, as a knowledgeable brand ambassador always impresses customers. And putting empathy at the center of your business is very important when it comes to a positive customer experience. According to my experience, THEY FAILED, and I will not be returning to this dealership to purchase my GT3.

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