Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Pembroke Pines
Great Honest Service
byon 04/09/2024
It's been a while since my last vehicle purchase and what I found on this Dealership was what I expected, goid honest quality service, compared to other places where I felt been lied and a front show to make me buy something I though was not what I was looking for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Horrible service department
byon 10/05/2023
I went to get an oil change had an appointment and my light was on for the rear axle. They made me wait there for five hours. They forgot about me. I kept asking and they said my car was in service and they misplaced my car and never came to me and told me anything I thought my car was getting fixed, they could not fix my car and they gave me a rental and when I went to the rental place they didn’t have any cars and I had to miss work very poor service department. They said it would take one hour but it took 5 1/2 hours.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
customer since 2015
byon 09/27/2023
I had a lot of help , dedicacion and service from Service Advisor Alliya Taylor and Service Manager Gavin Gaye to solve my Jeep Cherokee problem for the second time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Transmission progressive noise
byon 09/18/2023
Very pleased with the service timing, diagnosed the problem accurately, got update messages and took care of the issues right away,
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 09/15/2023
This is a very serious dealer that actually takes the time to accommodate the clients needs and goes beyond to achieve your needs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Too Long to Fix
byon 09/14/2023
The estimated repair completion date was extended 3 times. It would be nice to have daily calls to the customer informing of the vehicle status. Whether good or bad news, keeping the customer informed is always appreciated. I would like to know how many hours; how many techs were paid for the work on the vehicle as Labor cost seems excessive.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Terrible service
byon 09/13/2023
In my case I feel scammed, very bad service, I feel very dissatisfied, I went to have the tires rotated, and they checked a noise from my RAM truck (only 28 thousand miles). They told me that the Mechanic was going to give it a spin to listen to the noise but they never did. After 4 days of not receiving information, I approached them and realized that the mileage was completely the same and that they had never rotated the tires, until I went and demanded that they at least rotate the tires. THEY DO NOT COMPLY WITH THE WARRANTY, TERRIBLE SERVICE. In addition to this they say that they return the car washed, which is another of the many lies. Think twice before investing in Autonation
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Excellent
byon 09/05/2023
I was attended by Alberto, who is extremely attentive. This man's commitment to providing the best customer service is impressive.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Express oil change
byon 08/11/2023
This was the first time using their express oil change service. I arrived at 655am and they were ready to take my car and led me inside so that I could give them my information. It was a seamless process.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change and tire rotation
byon 08/10/2023
Manager was very professional 👍👏👏👏
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Horrific Service!
byon 08/01/2023
Vehicle was in shop for almost 7 months for warranty repair which parts were available for. Once vehicle was returned - rear bumper and front fender were scratched and dented.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Amazing smooth experience
byon 08/01/2023
My experience at this dealership was better than any other dealership I had dealt with before. I made a deal for a new car and saved thousands. Armando in sales made the difference with the whole experience. Armando was very curteous and knowledgeable. Thank Armando for your help!!! Kelvin
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 07/31/2023
Everything went well from the start to finish. Updating status of the car constantly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Hell dealing with Service Center
byon 07/28/2023
I dont even know where to begin, other then don't purchase here. I purchashed this jeep in end of November 2022, already had major issues by 6 months into the purchase. One of the most heartbreaking and frustrating experiences I've ever experienced. No one answers calls, not even the manager overseeing the whole service dept. They took nearly 2 months for a engine mount, even though my partner and I implored everyone that this was not the issue. They finally return the vehicle to me and within a minute of the jeep running, the same issue occurred!! I wouldnt wish this on my enemies. For the love of all that is holey - save yourself the headache and take your money elsewhere.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Thank you Beatriz!
byon 07/27/2023
Beatriz did a great job keeping me informed about the progress of my diagnostic work on my 2018 Challenger. I have an issue with the windows, and the parts are now on order. Service was friendly and efficient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Grand Cherokee L Limited Phenomenal Experience
byon 07/21/2023
Starting with Yeyca, my Salesperson, to Fernando, the Sales Manager, and on to Roy the Finance Manager we had an excellent experience!!! The Big Three at Pembroke Pines AutoNation hit a home run!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Two weeks for a simple repair
byon 07/14/2023
It took two weeks for them for a repair that they never finished, after a week they call me saying it is fixed and when picked up engine light was on, one week later they said still checking so I decide to take it to another dealer …
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Servicio
byon 07/11/2023
Excelente atención y servicio
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car has not been service yet!
byon 07/08/2023
I went in May for a recall for my 2015 dodge dart. They first said the part is on backorder they will call when it arrived to set an appointment to bring it in. No call. I went sometime in June then they said the part is here they schedule my car and I left it for 2 weeks. My car was never touched and no phone call. I went back physically to speak with I believe Darrell he then explained that my car is in queue and I'm like 4 cars behind. I won't get serviced until after 4th of July. Haven't got a call yet... will go back in a week to see when the recall will get done.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great service
byon 07/04/2023
Nice experience and I was treated very nice. The only issue my wife and I is, we still have the same problem that we bought the car in for.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Tire Replacement
byon 07/02/2023
It took longer than expected and promised. I advised the rep that I needed to be at work and would come back if needed. I was told 1 hour and it actually took 3 hours...I was super late for work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
excelente servicio
byon 06/30/2023
Recomiendo busquen a Alfredo en el área de servicio, ya que los ayudará rápidamente y resolverá sus requerimientos de manera oportuna.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments