Tamiami Hyundai
Customer Reviews of Tamiami Hyundai
Nice and positive experience!
byon 08/09/2023
It was my first time buying a car in America. I was lucky enough to deal with a competent, well-prepared salesman who was able to give me all the information I needed and guide me in my choices to best define the vehicle I wanted to buy.
BAIT and SWITCH
byon 10/14/2015
The biggest example of BAIT and SWITCH, the worst customer service imaginable, and a finance manager by the name of David Madreros who gets angry if you don't want to buy GAP insurance and will tell you anything you want to hear until you drive away with the car. Took a friend with me to Tamiami Hyundai on August 15th, 2015, found the 2016 Hyundai Elantra that was exactly what I wanted, the salesman Steve Kalinowski gave me a trade in value for my Honda CRV that I was happy with, wrote my order up and moved me on down the hall to the Finance Managers office. The finance manager Dave Maderos took my application, said everything looked fine, he would have no problem finding someone to finance me at a good interest rate, that I just had to sign a few papers and I could get into my new car and drive away. I stated specifically, that I was not taking the car or signing the papers until I knew who was financing me and exactly what my payments would be. I stated this clearly and repeatedly. It took a very long time in his office while he was on his computer before he announced to me that he had found a lender (Grow Financial) and that I was locked in at $348.09 per month. I signed my papers of sale with Grow Financial as my financer, my payment was set and I drove away my new car. My Filthy new car, but that's another Tamiami Hyundai story. Almost 2 months have gone by and I have yet to receive any information regarding my car payment, so I called David Maderos to inquired about it. David said it was no big deal, just stop by and bring the payment to him along with 2 more recent pay stubs. I went in Monday October 11th where I was met by another Finance Manager by the name of Remi Mendozzi who informed me that David was on vacation and he would now be assisting me. Once I was seated in Mr. Mendozzi's office I handed him the copys of my 2 most recent pay stubs, he set them aside and went on to inform me that they were unable to secure financing for my car loan from anyone except Hyundai and that it would change my payments from $348.09 that was originally agreed upon when the sale was made, to a $408.00 payment per month. I said that it was absolutely unacceptable for me to even consider a $60.00 per month increase on a payment that was clearly stated as locked in before I even took possession of the car. To say that from the moment that I entered his office, Remi Mendozzi was rude, condescending and intimidating would be an understatement. In fact it was so uncomfortable that I said I had to leave and go to work just to get out of there and gather my whits about me. I returned to speak with and settle this matter with Mr. Mendozzi the next day, October 12th, and was met with the same nastiness and intimidating tactics as he tried to use the day before only today I recorded the whole conversation. From the time I walked into Mr. Mendozzi's office until the time I left 1 hour and 3 minutes later it is very, very clear to anyone listening to this conversation, the dishonest and intimidating tactics whith which this business and it's employess operate. I left Tamiami Hyundai with two things: a car payment of $8.00 more per month than my original sales agreement and a complete and very clear audio recording of who these people really are and what a $36,000 scam looks like. This is just my first post. Now onto every news channel, news paper, social media outlet, better business and consumer protection agency.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
HORRIBLE EXPERIENCE
byon 02/20/2015
I urge everyone to NOT conduct business with this dealership and save yourself the headache. I have never interacted with such INCOMPETENT and misinforming individuals in my entire life. My experience with Tamiami Hyundai started when I came across a used BMW on their lot that I was interested in. My e-mail exchange began with Kevin Poeling. Our electronic communication, up until my in-person appointment with him, was positive. We scheduled an appointment and I ended up purchasing the used car from him (later to realize that this would be an incredible mistake) and, in turn, provided to him my trade-in that was a leased vehicle. A few days later, following completion of the transaction, I received a bill for $650 because their dealership did NOT do their part and obtain an accurate payout for my car prior to closing the sale. While at the dealership, Kevin did not inform me that there was the possibility for ANY sort of discrepancy until I questioned this information when I received the bill. I contact the managers, who simply informed me that this was not their responsibility. I was appalled at the blatant disregard for the customer and lack of service they provided following the closing of my near $20,000 sale. I regret to believe, looking back, that Kevin likely knew what the outcome would be and suspected that I would owe additional funds but did not want to say anything at the time for fear of not obtaining the deal. He did not do what was in my best interest and demonstrated distasteful business practice. Numerous times he indicated that he was "not a typical salesman" but turned out to be just that. He prided himself on being a veteran of the industry and a successful one at that; however, I am hesitant to believe that someone with his REPORTED level of experience had no idea that I would owe additional funds AFTER a signed contract was complete. To top it all off, I received an ADDITIONAL bill for tag and registration, which was already estimated in my contract at $130 and then billed at $388.35, creating the difference of $258.35, and thus the amount of my second bill. Again, this dealership should know what a tag and registration fee is! I have bought numerous cars in the past and never have I ever received a bill for close to $1,000 AFTER a transaction is complete. Overall, I am extremely dissatisfied with this dealership and I urge others to consider other dealerships nearby, as it is not worth the hassle or headache to deal with Tamiami Hyundai. They come HIGHLY unrecommended given their obvious incompetence and blatant disregard for customer service and satisfaction. Please shop elsewhere and/or contact me if you have any questions, as I would be happy to reiterate why this experience was beyond unimaginable and ridiculous!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Poor Car Bad Service
byon 08/20/2014
Sonata Hybrid with 12,400 miles and the transmission blew up. Never lived up to promised mileage Hobbled into the dealer and then I had to call to find out the problem, Then what would be done about it, when, etc. Only the mechanic Anthony ever talked with me or even knew the car was there. When I call and try to talk to him (since they do not call the customer) we are disconnected, shifted to voice mail, etc. Now, CAN I TRUST this car ever again? Hyundai???? Would I trust and Equus? 6 people at the service desk and none seem to know what is happening or even basic customer care (like calling and updating, status report, etc.)
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Oil change
byon 10/15/2013
Oil change price is very fair. Engine air filter and cabin air filter change is over priced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Five star dealer
byon 10/09/2013
I have bought two new cars from Tamiami Hyundai , the last one was a 2013 Tucson. Have had it six months and never had it back to the dealer to fix any thing. They build it right the first time
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Happy
byon 09/25/2013
Always a great experience. Advisers are great,they fully explain what's needed. Waiting area is great, everyone is friendly. Makes your wait enjoyable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Happy
byon 09/25/2013
Always a great experience. Advisers are great,they fully explain what's needed. Waiting area is great, everyone is friendly. Makes your wait enjoyable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Car
byon 09/21/2013
If you are in the Market for a new car go to Tamiami Hyundai. We purchased a 2010 Sanata and a 2012 Hyundai Sanata Hybrid. We like both cars. Our sales representative was Eddie. He was great and answered all our questions. I would get a Hyundai again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
"service was outstanding." Stranded.
byon 09/21/2013
Your warranty and the way your service department stands behind your product is great. My car had a problem with the Battery and the car would not start, in a parking lot, between cars. I had a meeting in Marco Island and called for service. The service department took full control and within 15 mins. the car was picked up, returned to your service department, replacing the battery and offered to me a ride to get my Vera Cruz. The best part there was no charge ...... The maintenance shop and personnel were Outstanding. The service was impeccable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great buying experience!
byon 09/19/2013
Great Dealer and Salesman! I have bought many cars and this buying experience was the best. Teddy was fantastic. Everything that was promised was taken care of before we picked up our new Genesis sedan. Great buying experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Happy!
byon 09/19/2013
Need to improve service area parking.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 09/19/2013
Oil change price is very fair. Engine air filter and cabin air filter change is over priced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Car
byon 09/17/2013
If you are in the Market for a new car go to Tamiami Hyundai. We purchased a 2010 Sanata and a 2012 Hyundai Sanata Hybrid. We like both cars. Our sales representative was Eddie. He was great and answered all our questions. I would get a Hyundai again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Awesome Place and People, Excellent Service.
byon 09/17/2013
Tamiami Hyundai has been servicing my car for 4 years now. Awesome place and people, excellent service. Every time I bring it in for service, I know that my car will be well taken care of and I am grateful for such a quality auto place. I wouldnt trust my car to just anyone because a well maintained car is a much safer one. Thanks, Tamiami Hyundai, for great service!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
good experience
byon 09/17/2013
i had good experience with my first service of my genesis
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Tamiami Hyundai
byon 09/17/2013
Oscar C. is the man to see in service dept. He is a gentleman, and provides you with all the information you need, to make an educated decision on what service you should have done. I absolutely trust his advice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Sonia R. Review
byon 09/17/2013
We have two Hyundai's and have had good experiences with the Service Dept. at Tamiami Hyundai. The wait time is very good, and the staff are helpful and courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Place to buy a Hyundai
byon 09/17/2013
For one that dreads to buy cars, i had an excellent experience with Teddy D. when i purchased my new Sonata.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service Review
byon 09/17/2013
I live 30 minutes from Tamiami Hyundai but took my car there for service because I wanted to have the first service done where I purchased the car. I made an appointment and was taken on time. The service was completed in an hour. Everyone was very friendly and very important to me was they made sure they kept the inside of my car clean. Since my car does not get serviced that often, I will probably go back to Tamiami Hyundai to have the next service done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Review
byon 09/17/2013
I live 30 minutes from Tamiami Hyundai but took my car there for service because I wanted to have the first service done where I purchased the car. I made an appointment and was taken on time. The service was completed in an hour. Everyone was very friendly and very important to me was they made sure they kept the inside of my car clean. Since my car does not get serviced that often, I will probably go back to Tamiami Hyundai to have the next service done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Refused to cover part under warranty
byon 09/17/2013
I am a woman and went in to this Naples dealership for a simple tire rotation and oil change. Was told that removing one of the bolts on the tire was going to strip the lug nut and I would be charged $200 to replace it. This is a brand new car and the first tire rotation ever since delivery from the dealership. They insisted it was not covered by the warranty. I took the car to Hyundai dealership in Fort Myers -The O'Brien Team. They replaced the stripped lug nut under the warranty no problem. Apparently it was not the 1st time they had customers from Naples go to them for similar problems. Avoid this dealership unless you enjoy paying extra!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Tamiami Hyundai of Naples, FL is a new Hyundai and used car dealership that serves as your one-stop shop for all things automotive. You’ll find a full inventory of new Hyundai models and used vehicles in a variety of makes and models to suit the needs of your lifestyle. Our team of sales professionals stands ready to help you make that decision. Once you’ve made your choice, we help you drive your new ride home as quickly as possible with an on-site Finance Center staffed with industry experts who can help you decide between finance options and lease contracts in order to find you a payment that fits your budget.
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