Sheridan Ford

by Archer on 02/09/2023

Sheridan Ford owners and staff treat you like family and go the extra mile to make sure you are satisfied with a purchase of a new car or their service following the purchase. I have had the same Service Associate take care of my vehicles needs over the past and continue a high level of caring.

Read more

by Scott Herrell on 08/10/2022

My salesperson, Dave Hernandez, and finance manager, Joel Nieves, both were professional yet personal, extremely accommodating, and gave me a very fair deal. They both stayed to well after the dealership closed to finish the sale with me. This is one of the better dealerships I've ever dealt with.

Read more

by Chris G on 06/05/2022

Professional and knowledgeable service. Felt like famiky there. Nate was fantastic from start to finish finding the right vehicle for men. He made numerous follow up calls to make sure I got everything I wanted and was satisfied. I’ll definitely use him again he is an asset to your organization!

Read more

by Jessica Wilson on 01/26/2022

Joel I the Best and the young lady who helped him ! Thank you for your kindness and Generosity I will be coming back to buy more cars from the both of you thank you

Read more

by Wendy Tippett on 06/20/2021

My salesman Nate was the absolute best,he has great customer service and I would definitely buy from him again

Read more

by Jimmy K on 06/13/2021

The sales staff are very friendly and I felt so comfortable purchasing my Ford Escape. Quasha took good care of me and I am so happy that I chose Sheridan Ford!

Read more

by Jeff Rhodes on 03/27/2020

My service rep Ken Walter's did an excellent job at getting me and my truck in and servicing my truck. Although I needed a part and had to make another appointment it was done in a quick and timely fashion.

Read more

by jasonbowen1234 on 06/09/2019

I bought a 2016 Ford Explorer XLT over the weekend. Customer service was sloooooooooow. I was in the dealership from 11am until after 3:30pm. When I received my vehicle it was given to me extremely dirty on the inside (despite waiting over an hour do it could be detailed the only thing they did was wash the exterior. None of the windows were cleaned. Smudge marks were all over the sun roof in the backseat. There was old lollipop sticks behind the driver's seat. Other wrappers. A blue slime on the floor mats. It was disgusting. Extremely disappointed. Shouldn't feel this way 24 hours after a new car purchase.

Read more

by Ranger_Mark on 04/01/2019

I am in the process of buying my second new vehicle from Sheridan Ford, an Explorer in 2014 and now the 2019 Ranger. I am coming back the second time because they did absolutely everything that they promised in regard to the Explorer, and so I trust them to do the same this time around.

Read more

by msross1 on 10/02/2014

I came here because my family only buys cars from here, and have always had great turnouts. Since this was my first car, it was only right that I go here, but I on the other hand, bought a 2005 Chevy Equinox, about 5 months ago and it was the worst mistake I have ever made! About 22 days after I bought the car there was a terrible noise while driving, and it turned out to be the wheel bearing, on the driver side. I had to argue the dealership down to not make me pay the $100 diagnosis fee, and still came out $200 because of the power trained warranty. Turn around again about 2 weeks ago, the car just started to overheat for no reason. After checking all the fluids and not resolving the issue I took it into the shop on a Friday. The shop said they couldn'’t look at it until that Monday, and since the car couldn't be driven I had to get a rental car. Of course on a Friday I could only get a gas guzzling town and country van! Monday rolled around and I called to check on the car because I received no call, they explained to me that they were looking at it, and it was overheating but couldn'’t find a reason as to why. Tuesday afternoon I called again, because of the non communication to me, and was told it was sent it to a Chevy dealer because they were not sure what was wrong with it. I called later that afternoon and was told I would receive a call back. The next day she called and told me that Chevy couldn'’t find a problem and she was at their mercy. Next day this now Wednesday, and I had the rental for 6 days I called again and she said she was picking my car up and Chevy couldn'’t find a problem but, she was not satisfied with that answer. Later that day she called me and said that I could come get the car because, they couldn'’t find a reason for the overheating, and it had to be an air pocket that may have caused it! After 3 days the only thing that you can tell me is an air pocket? It took 2 dealerships to get me no conclusion? So since there was nothing "“wrong"” with the car I had to pay $100 for the diagnostic and $175 for the rental $275 total for nothing! They wouldn'’t even take a fee off knowing I barely put 1000 miles on it and was only 5 months in. Then I get in the car and turn it on and the oil light came on! This car has been nothing but a money pit, I wanted to finance another car and get out of that one, and I can'’t because the bank wants you to be in it for 6 months to a year, so I'’m stuck with this piece of junk. I could have gotten the same deal on the street from someone else which I told the sales man from the gate. I would expect this out of a little car corral but not a "“respectable"” dealership. I'm very disgusted and mad I referred people there.

Read more

by JonDavis14 on 06/27/2014

I am currently in the process of waiting for a new F-150 that I ordered from Sheridan Ford. Unfortunately, there have been some significant delays to receiving my truck, however this is not at all the driver of this review. I ordered my truck in mid April of this year and was explicitly given expectations of around 5-6 weeks maximum for my truck to be built and delivered to me. These expectations have been proven false. This alone is not a large issue. Things happen. The dealership can't be expected to take any blame for delays in the building of the vehicle or for the actual delivery to the dealership. My complaints rest alongside the communication to me during this whole process. I have received zero phone calls from my salesman. I began calling once a week on each Friday after the 4th week once I ordered the truck. I have received 4 possible due dates that were given to me with such conviction that one would think that the whole Earth would have to catch on fire before this truck was going to be delayed past the due date. I was given one particular due date at which I had to call around late afternoon to inquire about when I should come in, only to find out that it had been delayed for two weeks. The last due date I have been given (again only after I called the salesman) was June 24th. This date rolled by without a call to me to tell me that the truck had not been delivered and that I should not come to the dealership. Once I called that night, I was informed there was nothing that they could tell me. I asked if they could call the rail carrier to inquire as to why the truck is late. The response I received was that they don't know who to call and do not know where the truck is. If I buy a $0.50 book on Amazon I can get a tracking number and find out every 6 hours where the book is located prior to delivery but a $40K truck is supposedly drifting off in America somewhere without any papers, tracking number, or people to call to check the status. On June 25th, the entire day went by without a call. I called that night at 7:30PM to air my frustration about the lack of communication. I was promised by Rob that I would receive a call "every day" until the truck arrived. Today, June 26th, I received no call. I called tonight at 5:30 and asked Rob to call me back to let me know what is going on. No call back. My frustration has reached a crescendo. I have opened up a case with Ford customer service about the dreadful customer service I have received to date. During this call, the Ford representative, Steven, informed me of a website that I could personally track the status of my truck and the shipment/delivery. I informed Steven that this fact only adds to the lack of communication and service I have received to date. I was never informed of this site and if I had been, I wouldn't have wasted 15 telephone calls in the past 10-11 weeks to the salesman that can't give me the time of day to call me. There was one simple piece of information, however, that I would need to access this site to view my truck; order/VIN number. So I called Sheridan Ford again tonight around 7:30 PM. I asked for anyone in the sales department who could provide me with this information. I, unfortunately, was transfered to Rob who asked if he could call me back in "5 to 10 minutes" as he was with a customer. As you might have already surmised, Rob did not ever call me back. Enough is enough. I am a patient man and give people the benefit of the doubt, but over the past 10 or 11 weeks I have heard so many cliche sales lines each time I called, have been given every excuse in the book, and have received as little info as possible regarding my truck. Stop telling me that you were just about to give me a call when this is the 10th time that I have called you! Make it right Sheridan Ford, there is still time to rectify my experience. As I stated earlier, delays happen and in no part do I blame the delays on this dealership. But there is no excuse for not providing realistic expectations and timely updates to your customers.

Read more

by BrotherGerry on 04/02/2014

Keith C., willingness to be patient until we were done, easy to get to , shop on the premises so we count on knowing Ford will back up their car, initial price of car,

Read more

by HowdyP on 03/22/2013

I needed the door entry code number for my new car that was not inside with the new car books. I took the car back and expected to have to wait for an hour for my turn without an appointment. However, within ten minutes they called the manufacturer or a numbers storage house and had my car's code and I was back on the road in fifteen minutes!

Read more