Northwest Hills Chrysler Jeep Dodge Ram
Customer Reviews of Northwest Hills Chrysler Jeep Dodge Ram
The best in the business!
byon 01/01/2024
Another fantastic experience at this dealership! The staff was exceptionally helpful, answering all my questions with patience and expertise. They made the car-buying process smooth, and their transparency was refreshing. The atmosphere was friendly, and I felt valued as a customer. Overall, a top-notch dealership that I highly recommend!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Jeep Repair
byon 10/06/2023
Work was done timely and car was returned in working order. I thought there may have been a bit of an over charge on the hours since the two main jobs over lapped and required 1/2 of the work to be done on the second job in order to complete the firs Job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Radiation Repair
byon 09/12/2023
They damaged my car putting in a new radiator. Damage to bumper and bumper paint could have been easily avoided if they put a mat down. Car now has to go in for cosmetic body work. Dealership also under remodeling and I picked up a nail in my tire which had to be patched. Not cool guys.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Sullivan Northwest Hills Jeep Service
byon 06/23/2023
I have been doing business with Sullivan Northwest Hills for 7 years. I continuously receive prompt, fair and most important, honest service from Nick and the whole Team. It is important to me to keep up on my Grand Cherokee Maintenance and they keep me on track. I appreciate the attention and will never question their judgement or an invoice. The Best !!! Deanna Joyce
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Emission Recall from Jeep
byon 05/04/2023
The dealer was great…my concern is with Jeep -received a notice about emissions recall and was told by dealership Jeep only releases so many parts each month to fix this issue. I did wait 2-1/2 months to get this issue resolved.. the dealer was great in calling me as soon as the recalled part came in….
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Shawn
byon 04/11/2023
Oh best experience ever. Thanks again appreciate for everything. You guys have done. It was easy quick no headaches no nonsense. It was perfect. Love my truck. Thanks again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Northwest Hills Jeep
byon 02/12/2023
Service was completed on time. Scheduling was easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Jeep service northwest hills
byon 01/28/2022
I had an amazing experience. They took great care of me and I would recommend them to anyone!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer
byon 12/02/2021
Professional , very positive , great experience utilizing There services .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Easy and trouble free
byon 12/01/2020
Sales force and service very friendly and easy to deal with
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Jeep Fixed!
byon 12/30/2019
Got me in quickly ad fixed my jeep under warranty twice in the past couple months!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Job well done
byon 11/13/2019
I was very happy with the service I received. I needed a new battery and it was replaced with no issues
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 09/12/2018
I have been taking my Jeeps to get serviced at Sullivan's for 3 years now and have never been disappointed. They are polite, helpful, quick and affordable. I'm very pleased with their qork.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great job
byon 09/02/2017
I brought my Chrysler 200 for a service oil change and complete check over because I was going on a road trip and everything was done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Sullivans Jeep service
byon 08/31/2017
The dealer has taken care of any issue or problem we have had. Two things in over 5 years. They are very friendly and helpful. We will keep dealing with them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Over all service
byon 04/28/2017
The service staff is exceptional no matter if its an oil change or something major!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer service
byon 04/03/2017
Always ready for taking my car in. We drive over 30 miles to get there and they take us in right away. The service people are friendly and very helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service and done as expected
byon 01/29/2016
My car was taken car of as expected and done on time! Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Poor Customer Satisfaction
byon 06/07/2014
I have been a loyal Chrysler-Dodge customer for the past fifteen years. Recently my 2010 Dodge Ram 5.7 hemi with 16000. miles, purchased new from Sullivan's Northwest Hills experienced severe engine trouble, to include dropping an exhaust valve and damaging a piston. This dealership was merely going to replace the parts, which I objected to. I contacted Chrysler to express my concerns and their solution was to install a short block. Although I was against a short block installation I was assured by Chrysler and Northwest Hills service department my truck would be good as new. I contacted the owner Kevin S directly to express my concerns and the fact I had been without my truck for nearly 20 days and was never offered a loaner vehicle. He responded that it was my fault. Because if I allowed them to simply replace the engine components my truck would have been repaired and returned to me. I finally picked up my truck and inspected the engine compartment. There was missing grommets along the fire wall. The engine was smeared with engine oils and dirt. I contacted Northwest Hills Service Department expressing my concerns and requested they make arrangements to get my truck returned to the dealership and make the necessary corrections.. At first they were hesitant to comply with my request. After reassuring them I was not going to be inconvenienced any longer that they were to get it , make the repairs and return it me that day. While at work I received a voicemail message from the service department stating while the technician was driving my Ram truck back to the dealership the engine developed a slight "tick noise", which progressively got worse and turned into a "knock". He stated they dropped the oil pan and found metal shavings in the oil.. This after only 20 miles on their guaranteed short block repair!!!! I was furious at this point and contacted my Chrysler Case Manager and demanded a new vehicle. Again Chrysler could care less and again only approved replacing the short block. I told her that I was scheduled for vacation and needed a loaner vehicle so I could tow my camper for a vacation that I had already paid for. Once again Chrysler did nothing and told me that was an issue I had to talk to the dealer about. I contacted the service department and requested a loaner truck equipped with a towing package, to include a trailer brake.. After this horrible experience with this dealership I felt this could be there opportunity to redeem themselves. Once again I was told by the service department that they could only offer a vehicle with no trailer brake.. I explained that would not be sufficient for my needs. For the life of me I cant believe there wasn't a new or used truck on their lot equipped with a trailer brake. Therefore, I was nearly forced to forfeit nearly $400.00, but a good friend loaned his vehicle so I could go on vaction. Again Sullivan's Northwest Hills failed to assist me in a time of need. Finally after nearly sixty days I did receive my truck back. It runs for now, but they still failed to put the plastic grommets back in and told me nothing was there before they tore the engine out. I simple conducted a an internet search and found pictures showing the same grommets that they say were never there. If they cant fix something as simply as this what else did the forget to replace while conducting a complex engine repair. In conclusion my experience with this dealer ship, the owner Kevin S and his poorly operated service department has lead me to believe this dealership is not only incompetent, it is not a customer friendly business!!!! Since my first conversation with Kevin S, knowing I was not happy he has made no effort to contact me to date!!!! Customer Satisfaction is not a priority for Kevin S, and my experience has proven this. So before purchasing a vehicle or believing any advertisement you might hear or see, beware when racing for the hills, S's Northwest Hills that is!!!!!!!!!!!!!!!!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Avoid this Dealership!
byon 09/13/2011
I have had chronic problems with this vehicle since the day it was delivered. Multiple door failures, multiple AC/Failures, brakes being required every 12k miles, hub bearing failure, clock spring failure. And the dealership service is abhorrent. During my last visit they supposedly performed a "Safety and Brake inspection" only to find that my brake caliper wasn't even bolted on 200 miles later. I have just traded this car in 2 days ago and I will NEVER purchase another Chrysler product. I am also doing everything I can to let all my friends and neighbors to avoid doing ANY business with Northwest Hills. They are incompetent.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
