Hoffman Lexus
Customer Reviews of Hoffman Lexus
Review type:
Very impressed
by CT mole hunter on 07/10/2024A very pleasant & comfortable visit for a usually otherwise taskGreat service
by Walter A on 06/23/2024Although it took longer than expected, the service department is first rate.Walter, thanks for the shout-out to our service department at Hoffman Lexus! We value your feedback on wait times and look forward to delivering more 5-star experiences during your future visits!
Great Service!!
by Sherrie on 06/03/2024This service at this dealership is great. I was greeted by a staff member who was very pleasant and friendly. After asking a few questions of me, Roy approached me. He stated his name and told me he would be working with me on servicing my… car. Roy was very pleasant. We discussed the reason for coming in, he asked questions regarding my vehicle. Told me how long the wait would be and he mentioned he was going to check to see if there were any coupons or discounts available. When my car was done. Roy found me, we went over the check point that was done on my vehicle and I left as a satisfied customer. My car was vacuumed and cleaned up nicely for me. Thank you Roy! I will be returning and requesting you.Sherrie, we're delighted to hear that Roy and the Hoffman Lexus team provided such excellent service. We look forward to welcoming you back for your next visit!
Great Service
by Rado on 04/26/2024It was great working with Roy from Lexus, provided a loaner as my car needed two days to service, everything was quick and easy.Rado, we're glad to know that Roy and our team at Hoffman Lexus made your service experience quick and easygoing. Thanks for sharing this positive feedback!
Routine Maintenance
by Danielle on 04/17/2024This dealership and service center are always personable and attentive.Danielle, thank you for taking the time to review Hoffman Lexus! Have a lovely day!
Great service!
by CR on 06/16/2023I’ve used this dealership’s service department for years and have always been pleased. The staff is knowledgeable, friendly and accommodate in any way possible. I highly recommend this dealership.Thank you for being a loyal customer! We're delighted to hear that our service department has consistently provided you with excellent experiences. Your recommendation means the world to us. Have a great day! - The Hoffman Lexus Team
Needed Service Quick.
by Carlos Rodriguez on 06/15/2023No matter if you have an appointment or need service quickly. Hoffman Lexus provides world class service. From the minute you arrive till the service is completed they keep you in the loop and never pushy to sell. The job gets done… right! That’s why I will always take my Lexus to Hoffman.Carlos, we're so glad to hear that you had a world-class experience at Hoffman Lexus! Thank you for choosing us for your service needs and for taking the time to leave such a positive review. We appreciate your loyalty and look forward to serving you again in the future. Drive safely! - The Hoffman Lexus Team
90k and Counting
by GB on 05/30/2023Thanks to Monica Pelletier and the technicians who keep my car in top condition as the miles add up. True pros at what they doWe appreciate you choosing Hoffman Lexus for your car's needs. It is fantastic to hear that Monica and our technicians provided you with excellent service to keep your car in top condition as the miles add up. Thank you for taking the time to share your positive experience!
great service
by larry T on 05/17/2023from making the appointment for service to picking up the car, Hoffman Lexus did everything right!Larry, your review means a lot to us! Thank you for choosing Hoffman Lexus and for sharing your experience. Drive safely!
Service
by Charlotte Bernard on 03/08/2023I had a very pleasant experience. Monica was very welcoming and nice. She made sure all my car service needs were met. I couldn’t ask for for more.Charlotte - Thank you for leaving Hoffman Lexus this wonderful review and for trusting us with your vehicle's care. It was our pleasure to serve you and we are happy to hear how helpful Monica was throughout it all. She will appreciate the shoutout. Have a great day and keep us in mind for any future needs!
Best Service Ever
by Mark Finkelstein on 02/03/2023Hoffman Lexus offers superb service. They are friendly, efficient, and I never have a problem after bringing my car in for service. Many thanks to Monica and DEREK for their perfect attention to detail and customer service.Hi Mark - We are so happy to hear that Monica, Derek, and the team took such great care of you! Thank you for choosing Hoffman Lexus and for sharing your experience. Drive safely!
Lexus GS350 30k service
by Aaron on 02/01/2023I had a very pleasant experience. Monica was very welcoming and nice. She made sure all my car service needs were met. I couldn’t ask for more.Aaron, we are happy to hear that Monica and the team took such great care of you! Thank you for choosing Hoffman Lexus and for sharing your experience. Drive safely!
Monica is THE BEST!!!!
by leslie38 on 07/31/2016brought 2 cars into Hoffman for servicing this past week. Monica handled both transactions. She is so warm, professional, thorough and totally excels at her job. It is because of the superior service that we get from reps like Monica,… Bob and Mickey that we continue to not only have our cars serviced but also continue to purchase cars at this dealer. Well done as always Monica. You are the best!!!Hi leslie38, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to read that Monica was warm, professional, and through. We appreciate you as our continued customer and look forward to seeing you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Best of The Best
by lz4004 on 06/26/2015Service was quick in and out. Loaner already to go.Completed on time with a clean car.Hi lz4004, Thank you for choosing Hoffman Lexus for your vehicles service needs. Our Lexus team is always happy to ensure your vehicle is running efficiently so that you can get back on the road quickly. We appreciate you and look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
service review
by daveh16 on 12/28/2014Service was excellent. Do not appreciate the multiple follow up phone calls though!Hi daveh16, Thank you for choosing Hoffman Lexus to keep your vehicle in top condition! I will be happy to arrange to have the follow up customer satisfaction calls stopped but will need for you to contact me at your convenience so I have correct information. Please send me an email (susan.lane@hoffmanauto.com) with your name, phone number and vehicle we have on file and I will address this for you. Thanks again for your customer loyalty! Kind regards, Susan Lane, Manager, Corporate Reputation, Hoffman Auto Group. Driven by Trust.
5 Stars
by Diver46 on 12/19/2014Excellent customer service from the time I dropped the car off to the time I picked it back up. Whatever you are doing keep it up.Service Rating
by crusader70 on 11/13/2014I had to wait for 15 minutes after arriving for my scheduled appointment before a service representative came over to me. This may have been due to the fact that I didn't realize I made my appointment on Veterans' Day. After leaving my… vehicle off at 7:30 am, I did not receive a status call on my vehicle from the service representative. I called the service representative at 1:55 pm and left a voice mail. I never heard anything regarding the status of my vehicle until the service representative called my back at 2:55 pm.Hello crusader70, We sincerely apologize for the extended wait time during your visit over the Veterans Day holiday. It is always our expectation to provide outstanding service and attention to each and every customer. We value our customers and your time so every effort is made to have you back on the road safely and efficiently. During holidays our dealership tends to be much busier and we take that into consideration when staffing for the increased flow of customers. Although we had a full staff on board during the holiday we still had a larger flow of customer traffic so again, we apologize for the length of time it took to have your vehicle back on the road. We look forward to seeing you again and trust you will meet with the normal speed and efficiency we provide. Kind regards, Susan Lane, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Only Go to Hoffman Lexus
by LS400RGR on 10/11/2014I have a '99 Lexus with 343,000 miles. Only serviced at Hoffman. Nuff saidImpressive customer service
by Renandrich on 10/01/2014Although both our vehicles were purchased in Florida for reasons of registration, we have them serviced by Hoffman in East Hartford when in Connecticut. We are impressed and totally satisfied with the quality of service here.Outstanding service!
by Mr_Yankee on 09/18/2014You can definitely trust your vehicle to Hoffman Lexus. The repairs to my vehicle were completed in a timely manner. I recommend Hoffman Lexus without qualification.Exceptional service
by rbray5 on 09/16/2014I had to have a recall done on rear shocks. I was delighted to have a car dropped off at my home in case of I needed to go somewhere while my RX was being serviced. The RX returned when I was told, and was sparkling clean when it was… returned. Thanks Hoffman for an "Outstanding" job.
We are so happy that our Hoffman Lexus team earned your five stars. Thanks!
by Hoffman Lexus on 07/10/2024