Larry H. Miller Volkswagen Lakewood
Customer Reviews of Larry H. Miller Volkswagen Lakewood
These guys are great.
byon 09/24/2022
The staff is very friendly, efficient and knowledgeable.
Great place
byon 05/13/2020
Took VW for detail. Fantastic job. Very reliable always.
Broken car during COVID-19
byon 05/10/2020
Having a car during these times can be both rewarding and burdensome. Getting to drive to work every day is a freedom I took for granted to often. That freedom got taken away when my fuel pump went out. Living 30 miles from work with a car that wont run adds a stress like no other. Money is tight right now. Not just for me but for everyone. Finding a mechanic that wouldn't nickel and dime me was hard. I have always heard that the dealership is the most expensive place to take your car. But I needed to get my car back asap. So I called Andrew at Larry H Miller VW. He got my car in that day and it was fixed within 48 hours. Andrew and the crew at L.H.M. took great care of me and my car. They took pictures of everything they were going to replace, something I have never seen before. They answered all my questions. They even came and picked up my car from my work a day after I got the first repair to fix my timing belt that I opted for. These guys are world class. With all the work they did for me in a very very short time I never felt like I was being miss led or over charged. I will return to them from now on. Thank you Andrew and the crew at L.H.M VW you guys saved my hide. Stay safe stay healthy, best wishes to you all.
Great customer service
byon 05/03/2020
I was looking for a new SUV. I knew Alex worked there I texted him and sent a picture of they one I was interested in. He had it ready for me when I got there. I drove it around and loved it. I needed up getting it and I love it. Everyone was so nice there!! Thanks for a great experience!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Painless purchase
byon 05/01/2020
I always enter into car dealerships with certain amount of trepidation. LH Miller reps answered all my questions and allowed all my special requests. Not once did I ever feel pressure or that I was getting the sales treatment. What a breath of fresh air and what a painless purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Check engine light
byon 04/24/2020
From start to finish the experience was one of the best I have ever had. I brought our car in because we were visiting from out of town and the check engine light on. From phone call to drop-off to servicing and getting the vehicle back, service was top notch. Andy was friendly, insightful, and most helpful. A very positive experience throughout! Thank you!
Trunk repair
byon 04/17/2020
Location to care of my needs or keeping social distancing in place. Always happy with my service here!
Excellent
byon 04/10/2020
Personal professionalism is the best way to describe the service department at Larry H. Miller.
oil change
byon 04/09/2020
they put the wrong weight oil in my vw…..and didn't put the car back together as it should of been
VW Beetle Repair
byon 04/06/2020
Every thing was done in a timely manner and as promised. Andy kept me informed of what was being completed and cost.
Super smooth transaction
byon 04/04/2020
Great team, good price, went all out in making the deal work.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Pick up drop off service
byon 04/03/2020
They guys that came and got my 2017 GLI and brought it back were cool and easy to deal with. A great service in these strange times.
Recall
byon 03/30/2020
These guys took care of me in a timely manner and I really appreciated that
Great job
byon 03/22/2020
I took my car in for an oil change tire rotation and general check up. The service people were friendly courteous and well-informed. It did take a little while longer than I would have liked but the staff was friendly while I waited. The job was well done.
Recall appointment
byon 03/14/2020
Everyone was very friendly and they fixed a few little things that I’ve been meaning to get fixed.
Very satisfied
byon 03/09/2020
Erika was awesome, she got me in without needing a appointment and in and out in less than 2 hours. They sent a email to let me know updates of my vehicle. She let me know what was needed to be done on my vehicle and called. When my VW was done she had it all cleaned up and vacuumed. Even the service director Andy was cleaning my car. I was very impressed.
great service
byon 03/08/2020
Had my vw Jetta in for a recall. The staff was wonderful, informative, and did the job in half the time that I was being told (the service would take) at other dealerships.
Great service
byon 03/07/2020
Sal and staff were top notch! Got us in quick, kept us updated with repairs, and were helpful and polite.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
1 Comments
Great Experience
byon 03/06/2020
Sales personnel were professional, respectful, and accommodating.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Positive Experience Overall
byon 03/04/2020
Yannick Gakumba did an outstanding job. He’s friendly, professional, and he placed absolutely no pressure on us. He also has a great sense of humor. Upon reading the Google reviews, I’m not too optimistic about getting service done at this dealership, but I’ll hope for the best.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Never again
byon 03/03/2020
I bought a vehicle from them in 2016 and last year decided to lease a vehicle from them. Three months into the lease I had a tire blow out and had the car towed to the dealer through my own insurance because VW roadside said they couldn't come out to help me due to the weather. The service department initially said they would order a replacement tire and have the car fixed the next day. After I never heard from them, I called and was advised there was additional work that needed to be done on the rims and another tire, and they could not give me a date on which I would get my car back because they had to go through the warranty I had purchased. They refused to provide me a loaner or rental vehicle, basically telling me to figure it out while they kept my car for over a week, and I ended up having to pay $1300 out of pocket for a rental vehicle. After asking to speak to a service manager, who never called me back, I spoke to the lease department who asked the GM if they could reimburse me. They advised me they would not reimburse me anything for this cost but said if the car needed to be worked on again to go to the GM about getting a loaner. This was the worst experience I have ever had in all my driving years. I WAS a loyal customer to Larry Miller Lakewood since moving to Colorado, but I will NEVER return to this dealership again. The service department does not care about it's customers at all, and I would never recommend using this dealership to anyone unless you like throwing money away, and being treated like you don't matter.
Smooth, transparent and respectful
byon 02/29/2020
Everything from A to Z was exactly how getting your car serviced should be. Friendly staff, transparent costs, thorough technology allowed you to see everything that was done once my car was in the bay. Always great service here. I have purchased 3 cars from this dealership and will continue to do so.
1 Comments