Mike Ward INFINITI
Customer Reviews of Mike Ward INFINITI
Pleasant experience
byon 04/28/2016
Billy Roskosh was such a gentleman and Bob Marnick was so helpful. Very accommodating group. Nice to see Mike Ward in the showroom making sure his customers are happy. Very pleased with our 2014 Mercedes purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Getting my new car!
byon 04/27/2016
What an easy, no pressure, experience! We went in knowing exactly what we wanted, and left with just that! He was incredibly helpful, everyone was, actually!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Impeccable sales experience! Brilliant!
byon 04/08/2016
A few months ago, I was in the market for a new car. When I saw the price of a new Accord or Camry, I thought I would also look at more upscale cars such as the Nissan Maxima or Toyota Avalon that were 2-3 years old. I went to Mike Ward Infiniti to look at a used 2013 Avalon, and it had been sold. Tom Von Bank, my sales consultant, asked if I had considered an Infiniti, which I had not, because I did not know much about the car line. Tom suggested I take an Infiniti for a test drive, if I had the time. Tom told me about Mike Wards history, and the Infiniti cars. He was extremely knowledgeable and informative. Tom probably spent an hour and a half to two hours with me, knowing I was not looking at the Infiniti line. Tom suggested I take the M for a drive. Wow! Luxurious, fast, great handling and still comfortable. I went home and researched the Infiniti line. I have always admired the G35/37 sedans at the car shows, and decided I would test drive one of those before purchasing anything. The M was definitely a possibility. I identified 5 possible G37s online that I wanted to look at. A lovely dark blue G37 with grey interior was my #1 choice. When I arrived at the dealership, I again, found out that this car had just been sold. Only 3 of the 5 stock numbers I considered as possibilities were in the used lot! Had I arrived when they opened, I might be driving a blue G37, not the silver one I bought. This dealership is busy; its flooded with customers. If you see something youre interested in, especially used, I suggest you get down there. Dont arrive at 2 pm on Saturday, which is what I did. I work in fleet maintenance, and my responsibilities are for process and documentation improvement. As we were going through the buying process, I saw Mike Wards employees using checklists. I was an aircraft mechanic, and I love checklists. Checklists prevent mistakes from happening, and ensure consistency and quality. I would be willing to bet that Mike Ward has 97-99% of their transactions go through flawlessly. The quality of customer service that Mike Ward Infiniti provides is impeccable. I fell in love with the G37 in the first mile of driving it. I can't express how ecstatic I am with the G37. Its just such a sweet car! I think Infiniti hit a perfect balance between sports car stiff while still having a compliant ride. Tom told me the G37 was more athletic. I believe that is a understated. I would consider it a 370Z with adult sized seats. Its just incredible. More sports car than luxury car. Mike Ward Infiniti and Tom Von Bank provide a no-pressure sales environment. If youre in the market for a premium car, I strongly recommend you at least investigate the Infiniti line. Mike Wards team provides exceptional service, and I would tell anyone I know to give them the opportunity to turn you into a customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Used Car from Bob Marnick and Billy Roskosh
byon 03/31/2016
Excellent experience! Billy handled most of the deal, then Bob finished it off. My 11 yo son was with me and Billy took him to the Alfa and Maseratti showroom while the deal was getting done. I couldn't think of anything that could have been done better!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Internet Sales Purchase
byon 03/29/2016
I saw a beautiful car online so I called Chad McCaffrey and we set a time for me to drive the car. When I arrived Chad had it all cleaned up and ready to go. The paperwork and purchase process was so fast I was extremely pleased! I was treated very well and love the no-haggle policy. This is the 3rd car I've purchased from Mike Ward Infiniti and I will continue to purchase here!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Used car purchase at Mike Ward Infiniti
byon 03/15/2016
I worked with Antonio and Chad on purchasing a used vehicle. Haven't purchased a car in at least 5 years, and was dreading the experience. I must say, Antonio, Chad and everyone at Mike Ward Infiniti made it the easiest car purchase I've ever done. Gave me the car for a 30 minute test drive, and when I got back, we agreed on a terrific price and the deal was done. This was of course subject to my mechanic's inspection. I was out of there with my new (used) car in about 30 minutes. The inspection by my mechanic was clean with no issues. Thanks guys! Great experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience
byon 03/10/2016
Had a great experience on the purchase of my new vehicle at Mike Ward Infinity. Found everyone associated with my experience professional and reasonable to deal with. I felt little to no pressure to make a decision about my purchase and they were very patient with me as I drove multiple new and used vehicles - multiple times as I worked through my decision.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Car Buying Experience EVER
byon 03/10/2016
I sent an online inquiry about a car I was interested in at Mike Ward Infiniti and within minutes I received a call from Chad McCaffrey. I met with him the next day, and it was honestly the best car buying experience. The dealership feels like a luxury hotel with a fireplace, lounges, free wifi, and a massage chair. The best part about my experience though was doing business with Chad. He has a genuine personality that is ideal for building relationships with clients and managing them through maturity. He demonstrates professionalism in everything he does. Not once did I feel pressured or like someone was reading a sales book out loud to me. (I did experience this at other dealerships and there is no better way to put a bad taste in someone's mouth.) It is obvious that Chad's skills are well rounded in every area and he is well respected/liked by clients and co-workers alike. He is hard-working and got the job done while showing great dedication and creativity. I highly recommend working with Chad, and I'd also like to salute him for his service to our beautiful country.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very good experience
byon 03/09/2016
I stopped by Mike Ward Infiniti on Saturday just to look at what they had avail in low mileage used cars. As I was looking I was approached by Michael Minuti, a sales rep with Mike Ward Infiniti. Michael was at no time pushy, but at the same time was extremely informative. He had a short conversation with a used car manager, and the next thing you know I had multiple options that met the criteria I had discussed with him. Michael, the used car manager, and Finance manager all made me feel extremely comfortable. Enough so that I left that day having traded in my old car and purchased a very nice Q50. I highly recommend Mike Ward Infiniti. I suggest you ask for Michael Minuti.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great new car experience
byon 03/06/2016
We leased a new car yesterday from Chad McCaffrey and it was a wonderful experience. I would recommend this dealership and Chad to anyone looking for a new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
I recommend that you buy your car here
byon 03/02/2016
Outstanding experience at this dealership. They have it down to a science with creating an enjoyable car buy experience. If you are looking for a great car, I would suggest you stop in and live the experience as well. Also, great job by my sales manager Antonio Aguilar.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
OUTSTANDING SERVICE!
byon 02/20/2016
This was the absolute best car buying experience I have ever had - and I've been around for a while. I found the car I wanted through the USAA website, contacted Antonio Aguilar, who immediately responded to my request, and who provided all the information that I needed to make a decision. I was looking at another dealer as well, but Mike Ward Infiniti's website and Antonio's service were head and shoulders above the other dealership. But, it didn't stop there. Antonio introduced me to Pat Corbett who efficiently and professionally handled all of my finance needs. He acquired an amazingly low interest rate for me and helped me pay off my current vehicle. They put me in contact with a transport service that could deliver my car (from Colorado to Tennessee) and I am now in Q60 heaven! What a car!! My sincerest thanks to Mike Ward Infiniti, Pat Corbett, Antonio Aguilar and all the others that worked on this transaction. Again, it was an amazing experience. Thank you!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Qx50 with Chad McCaffrey
byon 02/19/2016
My experience with Mike Ward Infiniti, especially with Chad, was excellent. This was the first new car I have purchased and originally I was not excited to deal with a car dealership. Chad and the other staff at Mike Ward Infiniti put all my doubts aside. They were very friendly, not pushy, and worked with me to stay within my budget while getting me a car I truly love. I definitely recommend anyone who is in the market for a new or used car to check out Mike Ward Infiniti. You will not be disappointed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Wonderful Pre-Owned Purchase Experience with Chad McCaffrey
byon 01/17/2016
I purchased a hard-to-find BMW 540i 6-Speed from Chad McCaffrey at Mike Ward Infiniti on 1/16/16. I worked with Chad for about a week and a half to coordinate a cross country purchase and return drive. I must say that Chad and the rest of the management staff at Mike Ward went way above my expectations to make sure I had a good purchasing experience. As they were not 100% familiar with this make, they actually worked with a BMW specialist to make sure the car was in appropriate shape to make a cross country drive (keep in mind that the car only existed to me on the Internet at this point). Chad cared enough to bring the car to the specialist himself. By the time I flew into Denver, all I had to do was write a check, sign some papers, and drive away in my pristine example of a beautifully clean and mechanically sound car. I spent years searching for a car with these features, in this condition, and Chad and team made it a wonderful buying experience. I am happy to say that I made a drama free return trip home with complete confidence in a 14-year-old BMW (now THAT is rare). I highly recommend working with Chad at Mike Ward on your next Infiniti and/or used car purchase!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 01/05/2016
This is the second car I've purchased from Mike Ward, and working with Bob Marnick. He is no pressure, and will be patient with you looking for the car that is right for you. Also, Mike Ward is the only dealership I've ever worked with that has made me aware of known mechanical issues with the used cars I was purchasing. They could have easily left them out and pushed the price of fixing them down the road on me. I admire that kind of integrity and will go back again and again. Thanks Bob!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
best car buying experience!
byon 12/19/2015
This is our 4th infiniti and Antonio Aguilar exceeded our expectations. He responded quickly to my initial email inquiry and assisted us in finalizing our choice in vehicle. This was such an easy buying process that I highly recommend Antonio and Mike Ward Infiniti.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mike Ward Infiniti
byon 12/12/2015
Purchased a used Infiniti G37x. Straightforward and easy buying experience. Antonio Aguilar was great to work with and was particularly helpful with training on the car's features.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Couldn't ask for a better experience!!
byon 12/10/2015
Flew in from out of state and had my sales associate pick me up from the airport himself. Bob Marnik really sold me on the sale. The vehicle was just the icing on he cake. Thanks Bob and thanks mikewardinfiniti for a great sale.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
great used car buying experience
byon 12/08/2015
I recently bought a used car from Mike Ward Infiniti with the help of Chad McCaffrey. The process was quick and painless and I came out with a car I loved and the piece of mind that I had purchased a reliable vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great deal..
byon 11/23/2015
Great response and attitude from the sales agent Antonio Aguilar..happy to have a deal done by his help..thanks
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Amazingly positive buying experience.
byon 11/14/2015
If you are looking to buy a sharp new or used car, do not hesitate to visit Mike Ward Infiniti in Highlands Ranch, CO. Our purchase experience was nothing like the "usual" car buying experience. From the moment we connected to our sales representative Chad until the final papers were signed we enjoyed five star treatment. Enjoyed is not a word often associated to buying a car, but at Mike Ward you will find the utmost in professionalism, respect and great customer service. Treating people as valued customers rates Mike Ward a 10 in my book.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
