Valley Hi Toyota
Customer Reviews of Valley Hi Toyota
Bait and switch
byon 09/25/2023
I had an appointment with Christian to purchase a 2023 Toyota Hybrid Corolla. When I arrived, not only was the car not there, Christian was not there and there was another salesperson who said I had to deal with him, but he had seen my car drive off the lot couple of hours prior. They tried to sell me into a much higher priced vehicle, and I left. No car. I was really frustrated and disappointed, and will never do business with them again.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Worst Service
byon 05/16/2017
I called and made an appointment 5 days in advance! The morning of, they said they didn't have anything in the system... I have to wait 4-5 hours now. I recommend you get the name of the person or a confirmation number if you make an appointment with this location! It was very unprofessional and I will not come back to this location. I would rather drive to Montclair! They have the best service out of all the Toyotas I've been to.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Ron
byon 03/03/2017
Very friendly and informative. I'll be asking for him every time I get my car serviced. Thank you ron
- Recommend this dealer? Yes
Great Service
byon 10/25/2016
I have always had excellent service at this dealership and Jacqueline Cowles our families Service Consultant.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bought a 2017 Camry SE and 2016 4Runner
byon 10/08/2016
We have had Excellent service at Valley Hi Toyota and recommend them to our Friends for a Vehicle purchase and service. We purchased a 2017 Camry SE and a 2016 4Runner from here and the Sales/Finance teams are Great, they also have a Great Service Team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Made it a great day
byon 09/22/2016
Service man by the name of Jim,he took our car and was very exact on when we would have it back.His kindness gives us a reason to come back and do this thing all over again.Thank you for Jim.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing
byon 09/15/2016
The service was fast and they really helped me get the car I wanted.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience!
byon 08/28/2016
Jose helped us purchase our RAV 4. He made the experience pain-free. I'm bringing my mom up the hill to buy her car from him too!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 08/21/2016
Service was great, as always!! Quick, efficient and proper! Thank you Tyler, and Toyota!!
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
The Best Dealership In The High Desert
byon 08/10/2016
My family and I have bought 5 Vehicles from Valley Hi Toyota over the past 3 years(3 being bought yesterday) we have always dealt exclusively with Olivier(With help from Mina and Jesse). Our experience has been phenomenal. Olivier has worked with us and has gone above and beyond to help us get excellent deals that fit our budget and we are grateful to him. He has changed my opinion of cars salesmen in a big way. We are a Toyota family and the few times we have thought about going to a different dealer we always end up back at Valley Hi Toyota with Olivier, and now we would never think of going elsewhere. So to Olivier, Mina and Jesse, Thank You
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fantastic experience
byon 07/01/2016
Great time buying my daughters first car. Sales. Will was SUPERB! Knowlegable and honest!!! Ness the Sales Manager is one of the most professional people I know!!! 5th car from Valley Hi and I'll be a lifetime customer here.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Bought 2016 camry
byon 06/12/2016
I went to the valley hi Toyota dealership and bought a new 2016 Camry from Mina. His service was fast friendly and I got a great deal. They were very friendly and helpful. The dealership didn't have the color I wanted so they called me back a couple of days later when they tracked one down and we made the deal. Thanks Mina!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Prius
byon 04/20/2016
Service is always top-notch. Chad is a excellent advisor!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
OIL CHANGE?????
byon 03/23/2016
A few days ago i returned to ValleyHi to have a 10000 mile synthetic vehicle service. When I called the service advisor I told her that I wanted a 10000 mile oil change. When I arrived at the dealer I once again told the lady I was there for an oil change. After the job was finished I was given a workorder that said a synthetic vehicle service was completed. A few hours after I returned home a lady from the service department called me at home and said that I had to return my car because they forgot to change the oil. What should I do now? If I return to ValleyHi what else will the mechanic forget? Did he tighten the tire correctly?Did he leave a tool sitting on top of my engine? Did he really do the service I paid for?Thanks ValleyHi......for nothing.
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
My next car will be purchased at Valley High Toyota!
byon 03/15/2016
I love that this dealership gives back to their community. They pay it forward and are always there to help you with all of your questions and concerns.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Another great day in the Desert w/Valley Hi
byon 02/14/2016
My Toyota was brought in for a recall. Not only did they do that they shuttled me back and forth to pick up my car, and gave me a FREE CAR WASH on top of everything. I was treated like I was the most important customer there. Fred in Service, and Diego is who I dealt with. This is a top notch Company ! ! ! !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dont send your wife to this dealership by herself
byon 02/03/2016
Don't send your wife to this dealership by herself. This is the second time in the last one half years they tried to up sell my wife a new tire for our brand new Toyota. She goes in for an oil change and they tell her theirs a nail in the left front tire and that it's leaking air. Of course they tell her they can replace the tire. She tells them no just put air into it and that she'll drive straight to Town and Country Tire and have them fix the hole. So Town and Country Tire takes the wheel off and cannot find a nail in the tire. They dip the tire under water and it does not leak. I contacted the dealer and after talking to a few people over 2 days, I get the person in charge Evelyn Brown Customer Relations Director. Who tells me in an email quote, “They are not in the habit of lying.” She's referring to the service department. LAST TIME I CHECKED TELLING SOMEONE A TIRE HAS A NAIL IN IT AND THE TIRES LEAKING. WHICH BOTH WERE NOT TRUE, I CONSIDER LYING. Plus the dealer wanted to charge her way more for the same exact tire on car then Town and Country Tire was for the same exact tire on the car.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great sevice and customer commitment!!
byon 01/08/2016
Provides Quality and ensures customers their importance!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
good experience
byon 10/07/2015
Me and my wife was treated with courtesy and respect, the salesman (Patrick ) was so helpful and knowledgeable in helping us pick out a vehicle and the finance manager(Larry) was fantastic. Thank You Toyota hi.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Bought at Valley Hi
byon 11/14/2013
The dealer did what they said they would. I got the price they quoted online and it took about 2 hours
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Handled all warning lights!!!
byon 10/08/2013
I came in a half hour late, but they still handled my service in a timely fashion. They addressed two warning lights, seat belt, and airbag. My service advisor was respectful, kind, honest, and professional. My wife was very impressed, when I came home with the car fixed and washed clean!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
