Manly Honda

by jasiano on 11/08/2015

This is a true story about a used car I purchased from Manly Auto Group on Corby Ave in Santa Rosa starting from the 2nd Week of July and finally ending on November 7, 2015. The truth that you will learn here is that Manly knew that I had purchased a car that was not able to drive for 12 out of the next 14 Weeks. If this review can save one person, or hopefully, five people from going to Manly Auto to buy a car, it is worth my telling this cautionary tale. I asked to look at a 2010 Ford Flex and after waiting 20 minutes, the salesman drove up in a dirty car both inside and out looking nothing like the photo on the website. During the test drive there were various noises coming from the front of the car and I was assured all would be repaired in time for pick up on Monday. I was assured that any other issue with the car would also be confirmed and fixed -- the biggest application of bad faith that has ever been inflicted on my life as a consumer of commercial products. After completing the trade and signing the papers, they gave me a loaner car until I was to return on Monday or Tuesday. I was assured that they have so many years selling cars and that, unlike their competitors, the "SuperStore" thoroughly test and upgrade all of the used cars they bring into inventory for their valued clients. I am sad to report that this entire statement was categorically untrue in every possible way. Over the next three weeks, I waited for my car and never received one unsolicited call from anyone from the Manly sales or service department. I finally got a call from a person from the Service Department who told me me they were not going to fix the problem (which I later learned was the driver seat adjustment motor.) I called the sales department who claimed they knew nothing of that problem and asked if I was certain the person I spoke to was from Manly. Still no car and now with another problem that was not disclosed to me. Meanwhile, to allay my anger, Manly kept putting new purchase contracts in front of me lowering the price as their unmet promises began spinning out of control. This started to happen like clockwork, wait, call, new problem, new price, new purchase contract. Here is why you should not buy a car from Manly Dealership Group. After finally getting the car after two weeks, the car BLEW A HEAD GASKET. From September to today, Manly has never believed that this occurred and had I not tried to fix the problem down here in Marin, they would have paid for the repair. I will be filing a Small Claims Court Action using the call notes taken by Redwood Credit Union, who believed me given that their many attempts to reach Manly also went begging. So now, Manly will need to produce evidence that they thoroughly inspected and tested the car. If you ever visit this dealership to purchase a car, know that below are the same people that treated me like a liar and a bad guy. Here are the names of the people who practiced their dark art of lies, double-speak and cowardly counter-accusations: Gary Silva, Used Car General Manager, will not be fixing my car after his inspection of the engine. The "Manly Warranty" was voided after they discovered I tried to have the car fixed in San Rafael. JD Danctzler the General Manager who after got wind of my issues, reached out "to make it right" and, did not believe my story of the blown head gasket. Barry Silk, the salesman who first drove the car for me to test drive. Robert Trompeter, the Used Car Manager who left a week after I purchased the car (no surprise there.) Clint Lyon, not anywhere close to the gutless wonders, but impotent to do anything meaningful to help.

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by annsabananna on 08/21/2015

My experience with Manly Honda was...exhausting. I was very pleased after a day of test-driving to have settled on the Honda HR-V, and Tony, the sales guy I was dealing with, seemed friendly and helpful. He looked into which cars he could trade for, since they didn't have the model I wanted on their lot (the car is new in 2016 so hard to find), and after a bit of calling around he set up a contract for a Mulberry EX, which I was supposed to pick up the following day. I spent an hour in the finance office (during which I was also on the phone with an insurance broker, and was sold on an extended warranty in a confusing way), signed all the papers, gave them a $6000 deposit check, and walked off happy to have a car on the way. I had arranged for my friend to pick the car up the next day while I was out of cell service in Tomales Bay. When I got back into service, I had two calls from the dealership and a text from my friend telling me not to talk to them until I talked to her. I got to her house an hour later and discovered that Manly didn't have my car because it had already been sold! They had told her I could have a similar one if I was willing to pay an extra $1100, but I was exhausted and livid; I was starting a new job with a long commute the next week, which was why I wanted a car so soon, and this was just another delay. We went into the dealership and Tony and his manager, Brian, were apologetic, if a bit simpering. They promised to get me the exact car I wanted, giving me a loaner for however long it took to get the car, and to redo the contract from scratch (meaning I could avoid the extended warranty and save $2600), as the old one was 'void because the VIN couldn't be delivered'. They also promised me my deposit check would be ripped up. I was to get a call on Tuesday morning confirming the details, then I would come back and sign a new contract, put down a new deposit, and get my loaner. Tuesday I waited all day for a call and got nothing. By Tuesday night I had decided to scrap the Honda and look at other cars; I was certainly not interested in chasing Manly to give them ANOTHER sale. But on Wednesday morning I checked my bank account and saw that they had deposited my check!! I was INCENSED and called the dealership multiple times, leaving around 7 voicemails on three different people's machines, and I emailed Tony as well. I also called my bank, who promised to do what they could to stop payment but told me they weren't sure they could recover the money if it had fully gone through. I heard nothing for a couple hours, as I kept trying to get a human on the phone and considered my legal options. Finally Brian called me back, after my second voicemail and a couple calls from my boyfriend as well, and he was again apologetic without really owning the problem. He did say that if I sent him evidence of the money leaving my account they would send me a check via FedEx overnight. I did, and he had a check cut. The bottom line is this: dealing with Manly was a giant headache during a week when I was already stressed enough. All of the mistakes that were made might not have been Tony's or Brian's or Manly's fault, but NOBODY handled them well enough until I had already lost a week of my life and $6000 (which I needed for a deposit on another car). I will never deal with them again.

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by Jewels18 on 06/26/2015

We decided it was time to buy a new car when our 2001 Honda Accord reached 240,000 miles! My husband had put in 20+ years commuting to Greenbrae and back and it was time to reward him with a great driving experience. We shopped the usual suspects-(entry level luxury cars) but wanted to remain in the Honda family. So it had to be the Accord coupe V6 EX-L. We stopped by and Tommy Meehan granted us the pleasure of a test drive while explaining all of the special details about the car. Still needed to think things through for a bit, when a close friend gave us a tip and introduced us to Thomas Larson, who was an absolute joy to work with. He was fun to talk to, easily walked us through all of the paperwork quickly with no hassles and we drove the car home that evening. Best of all, he is a driving enthusiast and was great with explaining all of the tech aspects of the new car. A great experience.

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by ehy475 on 06/14/2015

I purchased a 2015 Honda Pilot EXL from CORY MCMURRAY of Manly Honda in Santa Rosa today. I began shopping for the Pilot in the Sacramento area but was met with negative results and a number of sales people/dealerships that made false promises. Granted the inventory for the 2015 Pilot in the trim and color I wanted was limited due to the 2016 model coming out in July. I decided to reach out to surrounding areas and sent an internet price quote to Manly Honda. Cory contacted me promptly and provided me the lowest quote by a fair amount. Cory told me he didn't have it on his lot but he would find me the car. Cory called and said he secured my car and it was in transit. I was a bit skeptical as others told me the same thing and failed to come through. Cory worked hard to secure the vehicle as promised and even took a video of the car proving physical possession prior to having me drive out from Sacramento. Cory got me my car within 2 days!!!!. He kept me in the loop the entire time. He was honest, knowledgeable and most of all Manly and Cory gave me a killer deal. The finance experience was great also. They offered an extended warranty, GAP insurance, etc but when i said i wasnt interested that was the end of it. The fiance guy as not pushy at all. I wish I had his name but he was great as well. OVERALL GREAT PURCHASING EXPERIENCE FROM CORY AND ALL OF MANLY HONDA STAFF.

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by michaeln2 on 06/10/2015

Matt was fantastic to work with. He really listened to what we were looking for. I never felt that he was pushing us in one direction or another, but instead, he found the right car for our needs. This was a great experience. The car is amazing and we continue to be extremely happy with it. Buying a car is a big deal and you couldn't be in better hands. I highly recommend Matt. I trust him and have sent lots of friends and family his way.

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by aj3h on 01/19/2015

If I could give a 5 Star plus one, I would. If you are looking for the BEST PRICE and no hassle or pressure to buy. Then this is the place to go. If you know what you are looking for Contact Mark Fladseth he will email you the best priced quote. He quoted a price $820 less out the door then any other Honda Dealer. I went to two closer dealers with his quote. They both said it could not be done. They stuck with there higher price. So I drove over an hour to purchase my new 2015 Honda Fit. It is worth saving all the money. Contact Mark Fladseth, tell him you want the best out the door price on a new car.

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by Clintron on 01/17/2015

We went it looking for a used car, Tommy showed us a nice Honda and we liked it and bought it. No pressure at all. He was super friendly and polite. The finance guy Ali Tanbakuchi was [non-permissible content removed] though. Avoid him if you can. He wanted us to buy the gap insurance and all the other factory warranties. He was really mean about it though. He was very intimidating about it. He tried to fear us into getting it. Tommy Meehan was fantastic though.

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by baltazar2 on 12/16/2014

Both Tommy and Ian made leasing a car so easy. Everything was explained in detail and very clearly. We were in and out of the dealership in a very timely fashion. We would highly recommend manly Honda, especially Tommy and Ian.

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by mandela5 on 11/28/2014

I'd been looking for a very specific car for several months and was getting very discouraged. I'd been to several dealerships several times and dealt with countless pushy salesmen and dishonest private sellers. Then I went to Manly Honda and met Matt. I told him what I wanted and the first car he showed me was my dream car! He made the process so easy from start to finish, and I felt safe and not rushed like I had with other people. Not only that, but he got the car down into my price range! I can't even tell you how happy I am every time I get into my new car!! I also like Manly Honda's history as the first Honda dealership in the U.S. Way to go guys!

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by Kimberly_A on 10/29/2014

I have never had a more professional yet personable experience when shopping for a car than the one I had with Tom Haidet. He was knowledgeable, approachable and comforting when I expressed my concerns. Tom's demeanor is clearly contrary to the stereo typed "car salesman". I highly recommend him...and encourage anyone to seek him out even if it means returning should you miss him on a day off! He truly listened rather than waiting to talk...BONUS!!

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by ajh6 on 08/30/2014

Tom H. and Hoji were an absolutely fantastic sales team. Open, straightforward, patient, and respectful, they couldn't have offered a more enjoyable experience buying my first new car. Great senses of humor to boot! They even followed up with a call to check in and thank me for my visit. What more can you ask for? Love my new Honda! I would return again anytime. Thank you!

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by kaylanicole24 on 08/06/2014

Working with Tom L. to buy my pre-owned Honda was incredibly easy, and an enjoyable experience. He worked for me to make sure everything was just right before we agreed on the purchase and before I came to pick up my car. All I had to do was sign the papers. I really felt valued as a customer, and am very confident in my purchase as Tom smoothed out all the details for me. Everyone at this dealership was lovely, I definitely recommend working with them.

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by sandj1 on 07/31/2014

I appreciated Tom H.'s straight forward business approach. I believe he helped us locate and purchase the best car for our son. He kept us informed along the way through phone calls and emails, as we were having a spoiler added on, which required some ordering and service dept collaboration. Also was great to receive the beautiful car detailed and full of a tank of gas. We surprised our son by going out to lunch and having the waitress deliver a coffee cup with the keys in it buried with candies. It was fun to see his expression, as he handed the keys back to me thinking the waitress accidentally dropped them in his dessert! Thanks again Tom!

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by newcarowner7 on 07/15/2014

I had a great overall experience! This was the second car I purchased through this dealership and with Tom L. Tom made buying a car easy and smooth. Ali was very helpful and made sure I had all my questions answered. Thanks again guys!

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