Lexus of Marin
Customer Reviews of Lexus of Marin
A+
by 05/04/2024
onI’ve been a Lexus customer since 2007. I’ve purchased from multiple dealerships in CA. William helped me out and was extremely professional and easy to work with. He was and is extremely responsive. I feel Lexus customer service at the dealership level has gone down significantly over the years but my experience with William and Marin Lexus has restored my faith in the Lexus experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
Great Service
by 07/01/2016
onThe sale person is very friendly (William Morris). He does not steer us to buy anything that we didn't want. He answers and take the time to explains the features and functionality not the vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Prompt and great service
by 06/28/2016
onIt's convenient for me to go to Lexus of Marin, it's on the way to work which is also within their Shuttle Services. I was a drive-up for this service and was still able to get on their docket. Team is friendly and efficient, their lounge has WiFi and is well-stocked. While you pay more the perks are nice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service. Went the extra mile for quality service
by 06/25/2016
onWe recently brought our Lexus in for a repair in the service department. Our service advisor Len Temple was absoultely terrific. He researched our problem and found that it was related to a recall a few years ago and put the wheels in motion to get the problem taken care of. He made all the arrangements and set us up with a loaner very quickly. Everyone that we dealt with at that dealership was friendly, knowledgable, and really a pleasure to deal with. We received our car back clean with a topped off tank of fuel. Its nice to do business with a company that prides itself in customer service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very happy customer!
by 06/20/2016
onWillie's service was as outstanding as always! He made sure my car was ready as soon as possible because I couldn't be late for work. He even got back to me on his day off. He is great. Always has a smile on his face!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
by 06/20/2016
onVery accommodating ,and good service, delivered the car when it was promised
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent first car buying experience with Kelly Austin!
by 06/20/2016
onThe first time when I called Lexus of Marin I talked with Sales Associate Kelly Austin on the phone. The next day, I decided to go for test driving and I purchased my first certified pre-owned Lexus CT 200h from Kelly Austin! She was extremely knowledgeable, patient, friendly, professional, and helpful. its been such a wonderful experience that I never going to forget that day. Also, the general manager Fuad Dayyeh and the finance director Albert Gorelik was amazing! I am so glad to met with the team member of Lexus of Marin! :) 5 STAR!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lexus of Marin
by 05/31/2016
onBest experience ever! No hassle, super friendly. I had been looking around for a car at various dealerships both on foot and online over a period of nine months.. What a disappointment. Some salesman were very rude and lazy on the lot. The internet salesperson did not want to deal with me until I gave them my phone number or credit score. Some did not get back to me for days. When I emailed Greg I got a response back from him within 5 minutes. Impressive. Not only do I love my new car. I love the service. Thank you Lexus of Marin. You get 5 stars plus!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service, again!
by 05/27/2016
onLEXUS Marin always delivers. And the prices are fair with no surprises.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great exerience!
by 05/24/2016
onI love Lexus of Marin dealership! I have always been more than satisfied each and every time I go there. I have been going there for eight years now. I appreciate how they take care of me and my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
by 05/18/2016
onAs a busy working Mom, time is always an issue when taking the car for the required maintenance. I am impressed with the fast, convenient an informational service I received at the Lexus Marin Dealership. From the moment I booked online, the availability of the loaner car, etc. In addition to my service advisor Willie Ortiz took the time to explain in details all my questions. Great service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service, great experience!
by 05/15/2016
onExcellent car buying experience! Immediately greeted by friendly and professional staff, beautiful store and excellent location. Our sales advisor Bryan Llamas and the General Manager Fuad Dayyeh, were such a pleasure to work with. The entire team over at Lexus of Marin, from sales, to finance, service, reception and management were super friendly and efficient. Our sales advisor and service department were able to answer our questions and address any concerns. It was truly a pleasure to visit Lexus of Marin and work with such an amazing team, we were in really good hands. I can't speak highly enough of this place, you have to check it out. I’m already looking forward to getting my vehicle serviced for regular maintenance once it’s due and making all future purchases from Lexus of Marin!
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Lexus Marin Great Service
by 05/11/2016
onEveryone was helpful and kind. It was routine service call and all went well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
work on GS300
by 05/02/2016
onSharon was approachable and she explains and listens to me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service with Professionals!
by 04/29/2016
onI go to Lexus of Marin, where I purchased my car, because of the excellent service even though it is further away from other locations. Len Temple suggests just what is needed for the check up, contacts me if something more is needed and delivers the car as scheduled. This I appreciate since I do wait - easy to do with the waiting area equipped with all that one needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great services.
by 04/28/2016
onExcellent service across the board on my recalled part and offered loaner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service, Friendly staff, Good at problem solving!
by 04/25/2016
onI love LEXUS of Marin. They have been taking care of my 350SUV for years and I now have 100,000+ miles on it and it still runs like new. They find and fix minor problems while it is in for servicing - figured out where a rattle was coming from that we couldn't - and they always seem to get my car serviced and washed before the estimated time and the price has always been right on or LESS! Andy is my service manager and now my friend. Couldn't find a more reputable and friendly dealership!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
10k service was superb
by 04/25/2016
on10k service was performed by Kyle F. Great customer service, and expertise.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Perfect Purchase Experience
by 04/13/2016
onTony was the perfect salesperson for us. Zero pressure and a total gentleman. The right amount of everything a buyer could want. Tony made a dreaded chore into a delightful one. And everyone at Lexus was professional, helpful and pleasant.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great sales manager
by 04/11/2016
onI looked all over the country for the car I wanted and found exactly what I wanted and for the price that I wanted to pay and I couldn't be happier! Michael Courier is the consummate pro and he walked me through the sales process quickly and efficiently and surprised my partner with our new car when she showed up. Marin Lexus and Mike are a class act !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
service
by 04/06/2016
ontiming frame to perform the job and customer service is excellent
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
by 04/05/2016
onOur sales person, was very helpful in getting us the best car for our needs. We felt like we were given the best option and the lease process was explained very well. When we left we felt really good about our decision and would go back once we are ready for our next car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
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