Customer Reviews of AutoNation Volvo Cars San Jose
Great car buying experience
byon 04/01/2024
Buying a car can be stressful but AutoNation Volvo in San Jose provided a great car buying experience. Everyone I interacted during the car buying process was professional, courteous, helpful and took the time necessary to answer all the questions I had. I would highly recommend this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
leasing a C40
byon 08/02/2023
The experience was smooth and pleasant. Thank you
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service for problem
byon 07/26/2023
Prompt attention to concern!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2018 Volvo XC 60
byon 07/23/2023
The purchase was quick, but waiting for the car to finish service before purchase was about 2 weeks. The questions about why service was taking a long time were not answered. Only after 2 weeks I went to the dealer and asked directly to the manager. Fortunately, the service was done that days, so I was able to pick up my car the next day.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Volvo XC70 airbag recall.
byon 07/02/2023
Friendly service writer and answered all questions to my satisfaction regarding service and parts. The only issue I had was how long it would take, drop off 9:45am picked up at 2:30.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Used V60 T5 Purchase
byon 06/22/2023
The purchase took way too long to complete, it should not have taken so long to finish this deal, the dealer did fix the damaged wheels to my satisfaction but did a less than stellar job on a paint damage repair, looks like they used whiteout to make the repair.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1812 Jamie Hinds
byon 06/13/2023
Great customer service from Jamie. Always provides me with an update on a timely matter about the status of my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 05/31/2023
Professional staff which was very nice and not too pushy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
1 Comments
Recent 30,000 mile service
byon 05/26/2023
I was thoroughly impressed by Emir's service: he was prompt, and detailed and got me in and out of the dealership very smoothly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience Overall, dealer have great teamwork!!
byon 05/18/2023
From my first visit to my purchase, all the members were aligned properly in terms of communication leaving no doubts in any stages. I was able to drive-off with my new car on the day I planned, and everyone at the dealer from sales to finance were very friendly and helpful in many ways.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Charging issue
byon 04/29/2023
Great service. Fast and courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Auto Nation Volvo San Jose routine service - April 2023
byon 04/17/2023
Service was excellent. Scheduling was terrible: it was over 2 months from when I tried to make an appointment before they could reform routine maintenance on my car; they cancelled one appointment because "they were too busy"; a second cancellation (not their fault) was caused by a city wide power failure.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
S80 Standard Maintenance John/Wynne Dobyns
byon 04/13/2023
As is usual and one of the reasons we have bought Volvo since mid 1990's, the maintenance and repair work has been excellent. The only problem this time, was a delay in parts availability. Presume this was supply chain - post Covid time frame problem. That stretched out the time of car return [cf timeframe promise question below] but Jamie kept us informed of what was going on.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car Play issue
byon 04/03/2023
Jamie did an excellent job of keeping me informed of the status of the repair and finding out what an undocumented symbol on the battery range meant.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Yuchi Wang
byon 03/29/2023
Umar was very courteous and patient with us, helped us find the model and the color we wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service overall, but a tad pricey!
byon 03/19/2023
Great service and they offered a rental while they took care of the car. They repairs were we’ll done and the whole back wiper looked brand new. However, the cost of labor was more than I was expecting, close to double of the cost of all parts. I know service in the Bay Area is expensive, but this was a couple of hundred dollars more than I was expecting.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Sales Manager Likes to Bait and Switch
byon 02/24/2023
The Sales Manager is shady. Agrees to terms, only to have those terms changed when I start looking at the fine print during signing. Happened with multiple issues. When I go to question him, he then changes his story. I've bought many vehicles, some from other AutoNation dealerships, never had someone change his story so much after we've verbally agreed to certain terms. Ended up paying a higher interest rate than was originally communicated, ended up paying more for the warranty than originally agreed to. Very disappointed. Edit: I did have to take the CPO vehicle in for alignment because it wasn't done right as part of the CPO process. That being said, I will give credit where it is due. Emir as a Service Advisor did an amazing job, he is the one person that we dealt with at the dealership who seemed to have his act together. Friendly, courteous, knowledgeable.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
2 Comments
Top-notch service
byon 02/16/2023
Our Master Service Advisor, Jamie, at the Stevens Creek location, has always gone above and beyond what we expected — and we've been going to her for years! Very knowledgable and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Pleasant Experience Leasing 2023 XC40 Recharge
byon 02/12/2023
We had a great experience from start to finish when we leased our 2023 XC40 Recharge from Ardavan and his team at Auto Nation San Jose. He was straightforward in our initial email communications, didn't give us the runaround, offered competitive pricing, and helped us secure our new, beloved XC40 Recharge. We went to the dealership to finish the paperwork and pick up our car. We were disappointed when we were told that we'd have to come back in a few days to pick up our new car because a software update was necessary. It would've been better to have been told that before we drove from SF to SF so we could've just picked up our new car on the day that it would be ready. Besides that, we had an overall great experience and will definitely give our business again in the future if they keep it up.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
AutoNation Volvo service
byon 02/04/2023
Helpful, reliable, prompt
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great staff.
byon 01/31/2023
Very nice staff. Great product!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car buying at Autonation Volvo in San Jose
byon 01/31/2023
I just bought a car from Autonation Volvo in San Jose. It’s a comfortable place to do business. In fact, I bought a very nice used car there a few years before. I traded it in for a new hybrid version, inching my way toward full electric in the next few years. Autonation has friendly, knowledgeable sales people, who are approachable and easy to talk with. I didn’t feel any hard sell, which would have been a deal breaker for me. I’ve definitely walked away from places like that in the past! At Autonation, I even found myself chatting for a few minutes with the general manager, a friendly, helpful person. Usually one only talks with the GM if things start to go south. So that was a pleasant surprise. All in all, a good shopping experience at Autonation. Good people.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments