Honda of Stevens Creek
Customer Reviews of Honda of Stevens Creek
Great customer service
byon 04/13/2024
Honda of Stevens Creek provides exceptional service. Special shout out to David and Johnny for their professionalism, expertise and dedication to ensuring customer satisfaction during our recent purchase of 2024 Honda CR-V.They went above and beyond to make car buying process smooth and pleasant. Thank you once again for your outstanding service. We highly recommend Honda of Stevens Creek the best place to purchase your car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Honda of Stevens creek san jose calif
byon 01/09/2017
Overall the work was done on time and correct. I asked for my front & back windows inside to be cleaned (l'm a senior) this was not done. The setting on the drivers seat were so changed it has taken me a number of times to get it back to my original settings. It seems I still need to work on it. Who ever drove it at the dealer must be over 6 feet 10 inches tall!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Oil change
byon 01/02/2017
This is probably going to be my go to place for services from now on and specifically with Adrian Cruz! I needed an oil change for my Honda Civic and he took care of me so quickly and with the best customer service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing car service
byon 12/11/2016
I had my car serviced and it was an awesome experience. It was very fast and efficient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2009 civic
byon 12/07/2016
Made an appointment for 1030, but it didn't seem to matter as the person on the phone had incorrect information and didn't transfer any info to the service department. Ended up getting airbag recall fixed instead of windshield washer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Deceptive Service Costs
byon 12/01/2016
We came in for a oil change and subsequently recommendations were made to our Honda Odyssey. The service person said because it we were buying many services, we would get a discount on the services. By the time the car was picked up, there was none of the discounts noted on the receipt and the advisor said he made some adjustments to the charges (which I have no idea about). He then said he could give us more if we had a coupon from on-line which of course we had no idea about. We've been getting service here for over 10 years and this was the first time I felt we were being taken advantaged of. Part of my fault was not questioning more, but my prior experiences were so positive. Very disappointed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great Service
byon 11/30/2016
Service was really good and done within the timeframe promised. I scheduled my appointment in the morning and there was delay in receiving the vehicle when i reached there. Also there were Coffee and Donuts available while your car is being serviced. :)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 11/22/2016
it was my first Honda and the people at honda was very friendly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Basic Service (Oil change & Tire rotation)
byon 11/20/2016
I went in for the first oil change after buying the car 3 months later. The experience was standard. It took 2 hours. The staff were friendly. I would definitely go back again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Honda Service Visit
byon 11/18/2016
Very fast and efficient service. Was completed in about 2 hours, even though I did not wait. Service advisor was very clear on all the potential issues with my car but did not push/insist that any particular item had to be serviced immediately.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Maintenance
byon 11/17/2016
Came in for an oil change, Doris was my advisor. She was great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service repair on my civic
byon 11/10/2016
Staff were very efficient. Excellent experienced with the service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Regular Maintenance Code Service on Odyssey 2015 & Accord 2014 PHEV
byon 11/10/2016
Great experience; Service adviser Dave Thomas was awesome; He's very cool, always smiling and gives you the excellent service when it comes to clear, crispy communication and service discounts as well; Cool Man to go with all your Honda Vehicle service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 11/08/2016
My service agent was CD, and he was great. Very easy to talk to and helpful. He even advised me how to save money by timing my oil change and tire rotation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best price and best dealer
byon 11/06/2016
I bought a Honda Accord 2017. I like them because they didn't try to fool me and everything was transparent and clear. The price is fair too and APR is the lowest. I also got my favorite color. Definitely 5 stars.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great!!
byon 10/29/2016
The dealership exactly completed the work within the timeframe promised.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
one hour wait. got the car serviced. i trust honda service for my new car.
byon 10/07/2016
one hour wait. got the car serviced. i trust honda service for my new car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Civic Sedan
byon 10/05/2016
The service is done within the timeframe promised.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
AJ
byon 10/04/2016
Excellent service as always. Timely, high quality work, outstanding service specialists consistently
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 10/03/2016
I always appreciate getting good service at Honda of Stevens Creek. I feel like I get an honest and tailored recommendation that helps me minimize costs for best value
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Honda civic service
byon 09/28/2016
I went with the an vehicle alert and they fixed it in no time with no fees. I liked their service very much, especially Steven Munoz was great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Disappointed at the total lack of attention and quality
byon 09/21/2016
I'm very disappointed by the total disregard to the services I requested and lack of attention/quality. I usually take my car to be serviced at this dealership. Unfortunately, the technician, Travis, did not listen to any of my requests. Neither did he seem to care about my dissatisfaction and frustration when the service was completed. When I initially brought my car in, Travis seemed to be distracted and not really listening, as I told him multiple times my engine light was on. A few minutes later, he asks if any of my dashboard lights were on. I repeated, again, that yes, my ENGINE LIGHT is on and that is the main reason I brought my car in. I took my car in for a diagnostic of my check engine light + an oil change. Travis asked if I would be waiting at the dealership, while they serviced my car. I replied yes. A minute later, he asks me the same question again. In total, he repeatedly asked me this same question 3 or 4 times. It was very evident he was distracted. Then I was told the service would take 1.5 to 2 hours max. Well, my service ended up taking 3.5 hours, even with an appointment. Biggest frustration was when the service was 'completed', it turned out that the diagnostic wasn't even attempted. Instead, he asked if I was aware if my check engine light was on and recommended this service be performed next. I got confused and told him that was the whole reason I brought my car in! His response was, "I didn't hear you." Long story short, I spent over $300 and 3.5 hours and still did not receive the services I requested. I am following up with the manager and hope he will be able to fairly address my issue with this experience.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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