Customer Reviews of AutoNation Honda Roseville
Oil change and A/C service
byon 05/01/2024
Took my 2017 Civic in for an oil change and to have the a/c checked out because it wasn’t blowing cold air. Service advisor Samantha mentioned a Honda service bulletin regarding a factory defect in the a/c condenser and a leaking shaft seal. Honda extended the warranty on these parts to 10 years. My a/c was checked out and verified that these were the faulty parts. The condenser and shaft seal were replaced at no charge to me and I am now enjoying cold air again. Thank you Samantha and the service department crew for a job well done. I have taken my Honda for service at Roseville AutoNation Honda since it was new and have always been pleased with the quality of service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
regardin my honda crv
byon 12/23/2023
I was treated very well at the service department and would recommend Mr Jhonny bubba and Mrs Diane 100% of the time. They are very caring,friendly and respectful all the away around the board. They go above and beyond for their customers which made me very happy to see that.. i appericiate it very much. kind regards zebahir colak aka bubba jason
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honda Pilot 2005 Repair Work
byon 12/18/2023
Mr. Corey Garcia, Service Advisor and Mr. Conor Egan, Service Drive Manager entertained satisfactorily the customer. They provided some recommendations to ensure that the completed repaired work will result beyond the expectation. More power to your organization, Anacleto Castaneda (Customer)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mr
byon 12/13/2023
Great smooth very easy Chris my service writer was great
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 12/09/2023
Samantha was helpful and my service was done in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fast and Quality Service
byon 12/07/2023
I always take my Honda to Auto Nation Honda. They provide high quality fast service every time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Top tier service
byon 11/29/2023
Ryan was service advisor at AutoNation honda auto mall location and he was amazing at addressing all my car servicing needs and questions. He went above and beyond to make sure all my questions were answered and car returned in timely manner. I couldn’t be more satisfied with his professionalism and friendly personality. Great job Ryan.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil check and rotation
byon 11/27/2023
Great service! It was done so quickly too!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honda Pilot David is great
byon 11/22/2023
The service technician David was 100% awesome I did not like the fact that I could not fix one issue without being forced to fix a more expensive issue and was told I have to fix the camera alignment to be able to fix the auto stop issue that was a recall and ended up paying way more than originally quoted
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Good service
byon 11/21/2023
Staff was courteous. Enough said.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Scheduled Maintenance appointment
byon 11/15/2023
Mr. Edmunds was very helpful and very nice. i toke my car in on Friday and was to wait for my service. The wait was 4 hours so Mr. Edmunds rescheduled my appoint for first thing on Saturday morning. very satisfied with my service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mr. Parr
byon 11/14/2023
Diana is AMAZING!!! Fast an reliable service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 11/09/2023
My service representative was very efficient and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Service/Repair
byon 11/09/2023
I came in for a recall repair as well as a brake service on my Honda Pilot. I was greeted promptly, and my service advisor James explained what was going to be done and got me written up & on my way. I thought my car wasn’t going to be done until the following day, but what a surprised when James called to say they had completed everything that day! James is always friendly and knowledgeable which I appreciate! Great job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service bad service
byon 11/08/2023
Scheduled a dropoff of my CRV for an airbag recall. Half day job took three days. The communication is terrible, they use an outsourced company to answer calls and they initially hung up on me when I pressed them on an update of my vehicle, then told me to drive myself to the dealership to get an update on my vehicle. Could not get ahold of a service consultant or manager. When I did finally hear back the manager he apologized. Its just their process is horrible. The company is too big in my opinion. Will go to another Honda dealership in the future.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Speedy service
byon 11/04/2023
I was greeted promptly and informed of the time frame to service my vehicle. It was complete within the timeline.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quick & Great Service
byon 11/01/2023
I had to take my car in the get checked for my warranty on my AC. David was super helpful and informative about what needed to get done, and it was completed on a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service
byon 10/31/2023
Service Chris was great. The service was provided flawlessly. Thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honda CRV oil change
byon 10/22/2023
Professional care. Quick service. Effective work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service completed.
byon 10/21/2023
Pleased that my service was done in a timely manner. Steps were taken to figure out the problem and to prevent future issues.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Unorganized
byon 10/20/2023
Let me start off by saying I was an employee for a Subaru dealership. I know how dealers operate in the background. My visit to the dealer was to retrieve my belongings from my totaled vehicle that AAA sent in. Walking into the dealer, I was amused with how clean and professional the dealer was. Employees were quick to help, lively and friendly. The problem came in trying to locate my vehicle. I was sat down for about an hour and a half as staff were stumbling about calling eachother and pacing around trying to find my keys and any info of where my vehicle was parked. Typically there’s a board with numbered slots that your keys are hung on corresponding to the work order number. That way the keys are always easy to locate. They openly told me that they don’t put the keys on the board “depending on what’s going on with the vehicle”. Ok. So a porter or technician should have the keys…at least at Subaru that’s what it would mean if the keys aren’t on the board. But no porter or techs had my vehicle. The lack of a “buddy system” when a service advisor in charge of your WO is off makes things more hectic since no one knows who has the key or documents. If one service advisor is off, the keys and documents are handed to their “buddy” so everyone knows who to talk to. Yet they openly stated they don’t have a buddy system. As it turns out, the scrap yard had already came to pick up my van. If explained the situation to my AAA agent who was equally as frustrated as I was. I didn’t give my convent, nor did I transfer ownership, so the van should NOT have been touched. Adding in that AAA hadn’t yet paid the dealer for the inspection. So at that point it became a case of a “stolen vehicle”. Why so? Not only was authorization given or ownership relinquished, but I was given till the weekend to get my belongings. Mind you the van was towed in on Wednesday, and I was there to get my belongings Thursday morning. Needless to say Thursday isn’t Saturday. Given as I didn’t have a vehicle, I had to scramble to figure out a way to get to the junk yard to retrieve my belongings where I found items had been stolen. Sure this can be chalked up to all a freak accident, but this doesn’t excuse the dealership’s lack of organization and team communication.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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1 Comments