Thorson Motor Center
Customer Reviews of Thorson Motor Center
Randy Melendez - a real star at Thorson GMC
byon 09/04/2023
After 3 past leases with Thorson Buick GMC I was ready to change dealerships and look at other brand options since my vehicle of choice (Encore) was not going to be available any longer. This all changed due to the expert sales guidance and outstanding customer service from Randy Melendez. Randy's consistent care + guidance is the sole reason I am still a Thorson customer and now have a new 3 year lease on a 2024 Encore GX. I will not hesitate to recommend Thorson (and specifically Randy) as the person to go to for their next car purchase or lease.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 03/27/2015
Great service, Vince Carpenter took very good care of us. He even suggested a great place to have lunch while they fixed our car. Everyone we have come in contact with has been friendly, we feel right at home here.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service at Thorson Motors, Pasadena, CA
byon 03/19/2015
Always a good experience. Often a great experience. My favorite Service writer, Joe, is always attentive when I arrive and wants to be sure he understands the issue if there is one. If it is just a routine servie he always makes sure to check for items which I may have overlooked, but it is always my decision on what work will be done. Joe respects my knowledge and listens to what I have to say , but is very knowlegable and will discuss issues fully before the course of action is decided.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My Tire was Screwed
byon 03/07/2015
There was a screw in one of my tires that caused a slow leak. The service on my car could not be completed until a new tire could be installed. The tire was not available until leter and I had a doctor's appointment. You supplied me with a car to go to my appointment. When I returned my car was almost ready.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Busy day for service, but got in/out
byon 03/02/2015
BUSY SATURDAY. I made an appointment for 8 a.m. got there at 7:20 a.m. Astrid explained the time, I said it was fine, I was surprised that at 8:45 a.m. it was ready. Complimentary donuts and coffee was available. Only had a donut. Thank you. I will be coming back for sure to have Astrid take care of my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recent Service request for added options
byon 02/26/2015
Everything went smooth with the reason for my visit. Was greeted pleasantly thanks to Vince and "ASH". I was notified promptly when my truck was ready for pick up. There was a little confusion in the cashier's office but it worked out okay. Thanks again guys I already have and will continue to recommend your dealership to friends and family. But I have to say I have to give 99% of the credit to Ash from the first time I called till even today he has blown all my car purchase nightmares out of the water and hit a home run.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
GMC Survey
byon 02/05/2015
We had a very pleasant experience with our salesman, Jeffrey Purcell was very knowledgeable and very familiar in the car we had chosen to look into. His attitude and familiarity with the car had huge contribution to our decision making.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Serina 22
byon 01/30/2015
Armando was great, he helped us to get the deal that I want it , all over everything was fast and very easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Why buy from Thorson can't make your decision but I am one happy car buyer!
byon 01/30/2015
My experience at your dealership was above and beyond what I thought car buying was about thanks to my Sales Associate Ash Edwards no pressure no stress fulfilled all my requests and went out of his way to explain so many features of my beautiful 2015 GMC Canyon before I drove off the lot. Not to mention finding one to my specific expectations at another dealership instead of having to wait 3 months to order one. Thanks again Ash and Thorson your the best. If your car shopping and reading this try here first!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Replace container for window washing
byon 01/28/2015
Replaced container for water & chemicals to wash windows on 2 year old car. Came in last week to replace water & chemicals as computer indicated empty. While replacing water & chemicals, Vince saw that there was a leak in the container. Container ordered, arrived day later, but Monday was the first opportunity I had to get back to Thorson's service. I waited comfortably in your waiting room while container was replaced & appreciated the complimentary coffee!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wonderful experience
byon 12/30/2014
I'm so please with the service. Wonderful people and great service. Thank you so much for make a nice experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Villanueva
byon 12/19/2014
Your salesman was great, he guided us through our buying process without any problems. He was very helpful in finding us the exact vehicle we wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
I Love My Buicks
byon 12/19/2014
I had decided to give my 2006 Lucerne with only 46,000 miles on it to my daughter. I came in to look at the 2015 models and with the help of Luke Watson I have leased a 2015 LaCrosse. I have always had wonderful experiences with my Buick's evaer since I learned to drive on my parents Buick 65 years ago. Thank you Luke and also Vince Carpenter for your help in the Service Dept.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great place to buy a new car!
byon 11/01/2014
Our salesman Greg was excellent. We met with him prior to our decision to buy. He was knowledgable, helpful in showing different options available, and was not 'pushy' at all. When we were ready to buy we went through him and he was able to get the car we wanted. We have always had good dealings with Thorson in Pasadena.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Buick
byon 10/31/2014
Adam went far above the expectations of a sales executive in offering details around the car, the dealership and lease options. I'm sure he will do well in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thorson Trust, Honest, Outstanding, Respectful, Smart, Original, Negotiable
byon 10/30/2014
I want to express my thanks to Mike Grady Jr. and your staff for the courteous and professional manner extended to me during my recent purchase of a Buick Enclave. Mike Jr. exceeded my expectations by delivering a car better than the one he was asked to find. You stayed within my price range, allowing me to stay within my budget. I look forward to returning in years to come, a customer for Life! Thanks again to Mike Grady Jr.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Thorson
byon 10/23/2014
They were more than accommodating when I had to move my appointment and my car was ready earlier than I had expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Sales Person
byon 10/13/2014
We liked our sales person very much. Vicki communicated with us and kept us well informed throughout the process of special ordering a truck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thorson GMC Pasadena
byon 10/09/2014
Nathan, Debbie & Gabriel were so easy and wonderful to work with! My husband & I were very pleased with their service! Thank you!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
In my own back yard
byon 09/28/2014
Our sale person Greg Smith was very attentive. Not at any time did we feel pressured into a sale or rushed. His customer service is why we returned.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
We Like Thorson!
byon 09/17/2014
I scheduled a regular maintenance with Joe P. and also brought the recall notice that I received in the mail. He was able to tell me that I would receive another notice when the part came in and it was also noted in the car's records. Always excellent service from Joe. He is the reason we go to Thorson to service our cars.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thorsen Buick GMC Pasadena, California
byon 09/16/2014
Luke was very helpful when I purchased my 2015 GMC Yukon on 9-14-14. He is a valuable asset to your business. Marc Gibson
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
1 Comments