Customer Reviews of Fletcher Jones Motorcars
Highly recommended Mercedes dealer in California
byon 01/03/2023
On 11-25-2022, we visited FJ Mercedes and ended up trading in our 2021 GLA with a 2023 GLA with a few more features that we need. As always FJ Mercedes is always nice, clean and professional. This review is especially written for our Sales Rep Ali Mehrnia. During the past 15 years, our friends and families did acquired a few cars from FJ. We have encountered quite a few sales rep, some good some just barely enough to get the job done until we met Ali. Ali is very courteous, understanding our needs, not pushy, especially not trying to put down the car we traded in like some others sales rep. He went out of his way to make sure our needs are satisfied even after the sale transaction is complete. We totally recommend FJ Mercedes, especially Ali and his manager Austin. We have asked for Ali to be our permanent Sales Rep for all future transactions. Updated 1/2/2023 After purchasing the car on 11/25/2022, we encountered a situation that we need help from the dealer to address to MB corporate. Luckily, Mr Gonzalez, the GM at FJ Mercedes, had stepped in and directed his team including Mr Austin Real, Mr Ali Mehrnia, Ms Shadi Moghadam (Finance Manager), Mr Payden Evans (Product Specialist) and Mr Steven Kim from Service to help us resolving the issue quickly, smoothly and professionally. Everyone went out of their way to give us the confidence that FJ Mercedes will always stand behind the customer for any issue to make sure the customer is fully satisfied. We totally recommend Fletcher Jones MB to anyone that is in need of a Mercedes, especially when the price offered are very competitive.
Satisfied Customer
byon 04/07/2018
Please show me as the individual who received the service, Vangie Schock. Peter Dillon was a very nice and personable service technician. He addressed my concerns, and also took time to answer my questions. Excellent
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
returning customer
byon 12/03/2017
Fletcher Jones and all their staff reflects the excellence of the MBZ brand.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent service.
byon 11/30/2017
I was very impressed with everyone at Fletcher Jones Mercedes Benz. Ari Kain really helped me get the car I wanted. I appreciated his friendly and informative approach, which is very refreshing from the usual pushy sales pitch that I've experienced in other dealerships. The store manager James was instrumental in finalizing the deal. So thank you to the entire team at Mercedes Benz for this great experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience!
byon 11/27/2017
One of the best car buying experiences we have ever had. Usually a 4 hour process that my wife HATES. We arrived and were greeted instantly by valet then sales. We knew what we wanted and how much we wanted to pay monthly. Within 40 minuets we had the car we wanted being washed and salesman was happy to move a unit and we were right where we wanted to be. We will definitely return to FMB for the next one. Truly an awesome experience!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Sl550 Purchase
byon 11/23/2017
Ari Kain is very knowledable, professional and a very good salesman. He is thorough in his product presentation and sales process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Deceitful sales practices
byon 11/14/2017
Do not do business with Fletcher Jones Mercedes in Newport Beach! Their sales tactics are deceitful, as I experienced in November 2017. I found a used 2015 E400 Mercedes on-line and requested information from the dealership. Almost immediately I was contacted by the sales person. There was no price on the listing, so I asked about the price. He said he would research it and get back with me. Then, about 15 minutes later I called him back, asking other questions which included Is this car a Certified Pre-Owned? He responded Yes, it is. Later that day, we exchanged multiple text messages, where instead of quoting me a price he asked make an offer. So I responded with screen shots from the on-line site, with their recommended market price and the sales person responded, I think thats [sic] a fair price point. And then I asked more detail about the Certified Pre-Owned warranty, and he responded that its good for 5 years, unlimited miles. We arranged to meet at the dealership the next day. Surprise; when we arrived, the sales person I communicated with was not there so we were handed off to someone else. After we took the test drive, the new sales person apologized and said that he was mistaken, that the car is not Certified Pre-Owned because it is subject to the Takata air bag recall. Then we headed up to his office to discuss, and he quoted me a base price on the car that was $5,000 more than the price the original sales person had agreed to! I immediately interrupted him and explained that the original sales person had accepted a much lower price, and that he must be mistaken. I showed him the text messages as proof and he then left to consult with sales management. About 5 minutes later, he returned to the room with a manager who said that only he (the manager) was authorized to make a deal on pricing, and that they could only sell the car at the higher price. This whole experience reeks of the old bait and switch tactics from the 80s! The dealership lured me to Newport Beach under false pretenses. They confirmed (via phone and text) that the car was Certified Pre-Owned. They agreed (in writing via text) to a price that they did not honor when I came to the dealership. On top of the unlawful sales practices, I wasted a lot of time because the dealership is an hour and a half drive from my home. Do not do business with this dealership! Lets show them that these deceptive practices are not acceptable, and take our business somewhere else!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
Excellent Experience
byon 11/01/2017
Thank you to the entire team at Fletcher Jones. Denise Banner was amazing as always. I described the car I was looking for and Denise took me to the lot and said "Here's the car I want you to see" and it was the car I purchased. She really heard me when I told her what I wanted. Also a big shout out to Payden, thank you for the great tutorial. You were so helpful. Also, Shaun in finance. You made it so easy!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Car service
byon 10/30/2017
Randy Lemus provided excellent service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 10/29/2017
I met our salesman John Baskin a few months ago when we were researching vehicles. He was a pleasure to speak with and did not have a high-pressure sales approach. Due to my travel schedule, I explained getting back to the dealership would be challenging. He understood and was respectful of my time. He stayed in phone contact as agreed and scheduled an appointment as agreed. Once our car was delivered, he had it prepped and ready for the paperwork when I arrived. I had a short window to close the transaction and the total time was 2 hours. John agreed to schedule an appointment with a technical adviser at a later date. The finance department was painless and they provided a competitive rate through MBZ. Our last car was a Lexus from NB Lexus and I was happy with their sales process, until I met John. His personal service and professionalism far exceeded anything I experienced at NB Lexus.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Experience
byon 10/22/2017
Our salesperson, Pon Shen, could not have kinder or more helpful. Straightforward negotiation on price and we did a custom build on a 2018 SL 450. Updates were regular and delivery and closing process were pleasant.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent customer service
byon 10/22/2017
Quick & easy. They have this process down to a T. Every person I came in contact with was very helpful, friendly, always smiling and not the least bit pushy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
exceptional experience
byon 10/16/2017
I had the most wonderful experience at fletcher jones. The sullivan team is the best. Thank you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2002 C320 Still in Top Shape
byon 10/15/2017
My wife's subject car was bought new from Fletcher- Jones in 2002 and my wife does not want a new car. She is not a "techy" and her older Mercedes does everything she needs from an automobile. So, as long as the Service Department continues skillfully replacing parts resulting in new-car performance and continued reliability, she will be a happy camper.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding Service Yet Again
byon 10/03/2017
Thank you for continued outstanding service from Service Advisor, Katelyn Truong, and her service repair team! The quality, timeliness, and professionalism displayed each time I've needed my vehicle serviced is always top notch - truly outstanding! Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Experience, As Always!
byon 09/26/2017
The entire staff at Fletcher Jones is tremendous, and they all have a service-first attitude. Huge selection of cars to choose from, and very flexible deal terms. No hassle!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Easy from start to finish
byon 09/25/2017
I had a great experience at FJ Mercedes. I ordered my car which took several months to receive, but I got updates along the way. When I came to pick up my car everything was very quick and easy. The paperwork was already prepared and the staff was excellent. I have only had my car several days, but based on this experience I would definitely return to this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Dan Schmidt
byon 09/22/2017
I have two Mercedes vehicles, and the main reason I continue to come to Fletcher Jones is Dan Schmidt! Dan is an extreme professional, and makes you feel like he truly cares about you, sincere and honest. Alan
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer service
byon 09/14/2017
Pon was the dealer I purchased my car from. From the beginning of our interaction he listened to what I wanted, and what my concerns were. I felt that he truly had my best interest in mind, and wasn't trying to push a sale I wasn't comfortable with. He did everything he could to get me in my new car! He is friendly, and respectful, and I will definitely do business with him again in the future. His customer service was 5 stars. He was truly awesome!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional
byon 09/12/2017
Exceptional service by everyone and Steve B. I wish every business would treat their customers like your business!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer Service
byon 09/07/2017
Customer service is the best ! Everyone - greeters, service advisor, car rental/loaner staff (Enterprise), billing staff are friendly and professional. The young lady who arranged for my loaner car was extraordinary. At the last minute she found an SUV model I requested - and literally ran outside to find me and change the car asdignment ! I wish I remembered her name - she went beyond expectations. My service advisor, Steve Henry, is the best - always welcoming and keeps me informed throughout the process. The experience at Fletcher Jones somehow seems to keep getting better - I don't know how they continue to top themselves !!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fabulous
byon 08/22/2017
Extremely kind, considerate and professional staff. Highly competent and fun!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
The Fletcher Jones family of dealerships has been around and family owned since 1946. Because of our experience, size, and dedication to excellence we know what is important to you as a customer and are ready to go the extra mile, every time. Here are some of the benefits, unavailable anywhere else, that you will receive as a Fletcher Jones Preferred Owner.
To make life easier, whenever you bring your car in for a maintenance appointment, you'll receive a complimentary Mercedes-Benz loan car. No need to go through the hassle of getting someone to pick you up or drop you off. Contact an Appointment Coordinator to make the necessary arrangements.
One of Fletcher Jones Motorcars premier services is a complimentary airport-shuttle service from our facility at 2172 North East Bristol, near Birch. You'll be transported to and from John Wayne Airport. Your car will be safely stored and washed, and ready when you return. An average savings of $30 per day.
1 Comments