Customer Reviews of Napa Ford Lincoln
Oil change
byon 05/17/2023
Very pleased with friendly service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Survey said
byon 04/04/2016
Rear passenger window was broken. Your team fixed it right away.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great all around experience.
byon 02/14/2016
Polite. Helpful. Courteous. I am a retired school bus mechanic and I have always religiously serviced,maintained and repaired my own vehicles. It's time to let someone else take over. I checked your work! You did a good job, and I will be back. Thanks for your service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing car purchase experience
byon 02/11/2016
First my number was entered on salesmans phone so when I called later for directions he answered "hello Connie"! Then when we pulled into lot there was our car of interest sitting out front and center! When we got out of car. Two smiling agents walked over to us and greeted us by name! Talk about personalized service. We were amazed. The shop was very helpful with showing other vehicles, car faxes, answering all questions, and allowing time for us to make a decision. No pressure! And my husband has such a great time talking with fellow veterans at the front desk. We even got Visa cards for a meal when we stayed late to finish closing. An amazing experience from start to finish :) We have already recommended your dealership to everyone who admires my "new" car. And yes we are fully satisfied with car and price. Thank you so much for a pleasant time Ina normally arduous purchase! Rod and Connie
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Another excellent experience at Napa Forn Lincoln!
byon 01/18/2016
The service staff is always professional and courteous. The info is always honest and thorough. The waiting area is always clean and welcoming. Everyone I came into contact with was friendly, and genuinely seemed like they cared I was there. Great job once again!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing Sales staff..
byon 01/06/2016
This dealership is Fantastic!!! Jefery Mihedji ask all the right questions and found me the right vehicle, although the vehicle had a small issue they fixed it with out question,or cost. Napa Ford work out an amazing deal for me... If Napa Ford will make a deal for me they will make a deal for you too. honesty and integrity, is there..
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Vehicle Purchase
byon 01/05/2016
Purchased a new 2016 Lincoln MKC Select from Kevin Massey, thru Glenn. The transaction was flawkess, quick and the vehicle was delivered by The Owner, Kevin Massey, directly to me near my residence in Cameron Park. Kevin even spent approximately 2 hours going over the MKC system specifics. Awesome client service provided. Thank you for having such a great owner and service team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 12/07/2015
This was a routine service on my Fusion. Took about an hour and a half - spent the time in the customer lounge with a cup of coffee and an doughnut, working my crossword puzzles. Areli gave me quick rundown of the maintenance procdures and results. Very happy with the treatment I receive from Napa Ford.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Napa ford lincond service department
byon 12/06/2015
i have a Lincoln MKZ hybrid, first service, Tim made things smooth & easy...in & out inan hour...love it!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Slow service
byon 12/04/2015
The work seemed to be good. My only beef is..it took way too long to get simple maintance done. I dropped my truck off Sunday to have it serviced first thing Monday. I needed it back no later than Tuesday afternoon. They didn't even start service until Thursday morning. For that, I would think twice about going to Napa Ford. I use my truck everyday.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1st class service befitting a nice lincoln
byon 12/01/2015
I have known victor for many years and was glad he was there. We bought a certified lincoln out of town that had a few problems. He took care of all of them in a timely manner. Had bad service in Stockton. Victor and the others in the service dept. gave us the type of service we expected when we bought a certified lincoln.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2006 FORD ESCAPE HYBRID
byon 11/30/2015
very pleasant experience. Didn't try to sell me anything that I didn't need and fixed my auto and serviced it as well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 11/30/2015
Service department is great. They performed the recall update quickly and professionally.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
routine service, incomplete report.
byon 11/19/2015
An alignment quickcheck was listed, by the service writer, on the workorder, but no results from it were shown on the report, which did show condition of tires and brakes as usual.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Happy customer!
byon 11/12/2015
Napa Ford is the way to go! They helped me buy my 1st car last week! I was really nervous about making such a large commitment but they found a way to fit my needs and make me feel comfortable! They were informative, honest, patient, and very accommodating! Thank you to the staff at Napa Ford! Everyone there is very friendly and awesome!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service, friendly staff
byon 10/30/2015
Great service, I brought my vehicle in for my 20k service and was able to get the oil change done at the same time even though it was a little early.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Thorough familiarity with Ford Escape solves problem.
byon 10/05/2015
The service representative was very thorough and determined to find the source of our problem. It looks like he succeeded when the computer read-out did not show any issues. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 10/03/2015
Wayne and KC were honest, helpful and patient. I felt like I was in charge the entire time, and I never felt rushed into any of my decisions. And best of all, I love, love, love my truck!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Pre trip service: Napa to South Carolina
byon 09/18/2015
Service manager Tim was especially kind and helpful. I know I'm at least one step removed having bought my Ford in Arizona; however, Tim is doing a good job of making me feel part of the family.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service and customer appreciation
byon 08/24/2015
Napa Ford has excellent customer service. They took such good care of me when they were working on my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing Truck Buying Experience
byon 08/18/2015
I spent the previous 3 weeks interacting with another dealer that was trying to find the vehicle I wanted and I was logging my own hours trying to help them, I made 1 call to Mike at Napa Ford and he quickly confirmed that the exact vehicle I was searching for was on the lot. After a 3 week search with another dealer Napa Ford beat their deal and I had the exact truck I was seeking in less than 24 hours. To add to the service Mike is also providing airport shuttle service since I am out town for the week on business and they want to ready my truck for pickup on Friday. Mike is driving all the way from Napa to pick me up at SFO Friday night, that is definitely going the extra mile.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good Dealership
byon 08/16/2015
Simple oil change. Reward points paid for it. Read for awhile in the waiting area, stuffed a donut down looked at the pretty Lincoln Hybrid. Everthing went fine. thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Napa Ford Lincoln is proud to serve drivers across Napa County and beyond with high-quality Ford service, as well as an impressive selection of new and used Ford and Lincoln models. When you want to finance a new Ford or schedule Lincoln service, our Ford dealership in Napa, CA, is here for you.