Customer Reviews of Napa Ford Lincoln
Oil change
byon 05/17/2023
Very pleased with friendly service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Appointment
byon 03/07/2023
I am always pleased with the convenience and service provided by Napa Ford.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change
byon 02/21/2023
Easy to make the appointment, job appears to have been done fine (oil change and check-up), and the service technician recommended new tires. The only hiccup was that the tire I selected for replacement wasn't available when I called to schedule the appointment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Great service
byon 02/15/2023
Competent quick service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great customer service
byon 04/12/2017
Great customer service and my oil change on my Ford F150 was completed by in an hour.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
'Lektric Lincoln
byon 04/12/2017
I have dealt with many service advisors over a many years. I cannot recommend Victor Villegas more highly. He is aware of the customers issues and does his very best to solve the problem. I also like dealing with a Ford person, who actually knows more about Fords than I do.. I just had a sensor replaced and I asked him exactly what the sensor did... He explained it to me in terms that I could easily understand. I will continue to have my Lincoln serviced at Napa Ford due to the professionalism of Victor...
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 04/10/2017
everyone was very professional and it was a pleasant experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 10/29/2016
Areli, my service rep, always follow through with all my vehicle needs! Always with smile...she is great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Napa Ford is the Best
byon 10/11/2016
The service was done right and complete on time for less money than the quote.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Sevice Center
byon 05/16/2016
Job was completed on time. This is a great service center. They will let you know what needs to be done right away or what can be deferred for a future service. I have been coming here for years and always excellent service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Toga RV Ford Drive train service
byon 04/27/2016
It is very handy to have an authorized Ford dealer in town that can also service our Tioga RV which has a Ford drive train and chassis. I do a lot of the service myself, but there were several things that I felt the dealer could do better. We had them install a new serpentine belt, fuel filter, cooling system flush and recharge and differential oil change-out. They also lubed all the grease points on the chassis and drive train. They did this in one day and their final price was slightly lower than their estimate. I would recommend them to anyone wanting this type of service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good shop
byon 04/05/2016
My husband did all the work getting it to the dealership. He had replaced the water pump, radiator hoses, and the engine still had a leak. He brought it in and they repaired a sensor leak on the block and we had it back the same day. We got to make a trip to USC to watch our grand daughter perform a concert. Thanks, Rosemarie Kempton
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Survey said
byon 04/04/2016
Rear passenger window was broken. Your team fixed it right away.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great all around experience.
byon 02/14/2016
Polite. Helpful. Courteous. I am a retired school bus mechanic and I have always religiously serviced,maintained and repaired my own vehicles. It's time to let someone else take over. I checked your work! You did a good job, and I will be back. Thanks for your service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Another excellent experience at Napa Forn Lincoln!
byon 01/18/2016
The service staff is always professional and courteous. The info is always honest and thorough. The waiting area is always clean and welcoming. Everyone I came into contact with was friendly, and genuinely seemed like they cared I was there. Great job once again!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 12/07/2015
This was a routine service on my Fusion. Took about an hour and a half - spent the time in the customer lounge with a cup of coffee and an doughnut, working my crossword puzzles. Areli gave me quick rundown of the maintenance procdures and results. Very happy with the treatment I receive from Napa Ford.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Napa ford lincond service department
byon 12/06/2015
i have a Lincoln MKZ hybrid, first service, Tim made things smooth & easy...in & out inan hour...love it!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Slow service
byon 12/04/2015
The work seemed to be good. My only beef is..it took way too long to get simple maintance done. I dropped my truck off Sunday to have it serviced first thing Monday. I needed it back no later than Tuesday afternoon. They didn't even start service until Thursday morning. For that, I would think twice about going to Napa Ford. I use my truck everyday.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1st class service befitting a nice lincoln
byon 12/01/2015
I have known victor for many years and was glad he was there. We bought a certified lincoln out of town that had a few problems. He took care of all of them in a timely manner. Had bad service in Stockton. Victor and the others in the service dept. gave us the type of service we expected when we bought a certified lincoln.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2006 FORD ESCAPE HYBRID
byon 11/30/2015
very pleasant experience. Didn't try to sell me anything that I didn't need and fixed my auto and serviced it as well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 11/30/2015
Service department is great. They performed the recall update quickly and professionally.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Napa Ford Lincoln is proud to serve drivers across Napa County and beyond with high-quality Ford service, as well as an impressive selection of new and used Ford and Lincoln models. When you want to finance a new Ford or schedule Lincoln service, our Ford dealership in Napa, CA, is here for you.