Customer Reviews of Napa Ford Lincoln
Customer focues sales lady
byon 10/26/2018
I just purchased a new Expedition from Napa Ford, Kaci Griess was super and made the whole process seamless while I just had a couple of cups of coffee. Kaci is highly customer focused and I will come back to see her for my next car. Steve
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Worth the drive from San Jose!
byon 02/25/2018
Worth the drive from San Jose! Everyone at the dealership was very helpful and knowledgeable, Found a certified preowned Navigator in really nice condition and negotiated a great deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 01/23/2018
Joy to deal with. "Fordget" your old memories of what buying a car use to be. Friendly non pressure atmosphere with knowledgeable sales people that take the time to explain the features of the car. Highly recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Lady Shoppers
byon 01/09/2018
The sales manager KC got the best interest rate for me! He worked all morning to get me approved even though I’m a first time buyer and don’t have strong credit. He showed no judgement and made me feel that I was respected which is rare in the car industry when you’re a woman going into a dealership by yourself without a man. The owner Kevin priced my vehicle to sell and there were several others who came TOO LATE trying to get the car I already claimed. If I had waited a moment longer the vehicle I wanted would have been gone and I would have been up a creek! If you find a car you love don’t wait or Not You will get the deal!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
NAPA FORD
byon 10/02/2017
Napa Ford has been exceptional every time my family has either purchased a vehicle, traded one in or had one serviced here. I will continue my relationship with Ford of Napa whether it be work trucks, sports cars or your basic daily driver. 100% satisfied customer
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
No Parking
byon 03/17/2017
I visited this dealer on a Monday afternoon. There was no parking to be found. Why you don't go out of your way to make parking a priority is beyond me. When I asked to see a specific car, they could not even find it in the parking lot! When I expressed my displeasure to a follow up call they tried to blame the saleswoman when this is clearly the result of poor management. To dissatisfied to go back.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Outstanding
byon 06/01/2016
2016 Ford Explorer. Our service by Peter Haynes and his assistant was wonderful as usual, I couldn't as for a better experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Napa Ford Lincoln
byon 04/20/2016
Terrific experience! I bought a 2015 Ford Edge, Jeffery was my sales person. The process was so easy. I have purchased vehicles from Napa Ford before and their consistent great service, customer service and selection of vehicles keeps me coming back. I would highly recommend them to anyone!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outstanding service
byon 04/04/2016
Jason was outstanding, made the whole experience enjoyable, there were no complications despite the fact that I had newly arrived in America, nothing was to much trouble. Everything was done promptly I had a complete run down of the car and it was delivered to the house for me. Fantastic service a real pleasure to do business with. Bob Spooner
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Amazing car purchase experience
byon 02/11/2016
First my number was entered on salesmans phone so when I called later for directions he answered "hello Connie"! Then when we pulled into lot there was our car of interest sitting out front and center! When we got out of car. Two smiling agents walked over to us and greeted us by name! Talk about personalized service. We were amazed. The shop was very helpful with showing other vehicles, car faxes, answering all questions, and allowing time for us to make a decision. No pressure! And my husband has such a great time talking with fellow veterans at the front desk. We even got Visa cards for a meal when we stayed late to finish closing. An amazing experience from start to finish :) We have already recommended your dealership to everyone who admires my "new" car. And yes we are fully satisfied with car and price. Thank you so much for a pleasant time Ina normally arduous purchase! Rod and Connie
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Amazing Sales staff..
byon 01/06/2016
This dealership is Fantastic!!! Jefery Mihedji ask all the right questions and found me the right vehicle, although the vehicle had a small issue they fixed it with out question,or cost. Napa Ford work out an amazing deal for me... If Napa Ford will make a deal for me they will make a deal for you too. honesty and integrity, is there..
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Vehicle Purchase
byon 01/05/2016
Purchased a new 2016 Lincoln MKC Select from Kevin Massey, thru Glenn. The transaction was flawkess, quick and the vehicle was delivered by The Owner, Kevin Massey, directly to me near my residence in Cameron Park. Kevin even spent approximately 2 hours going over the MKC system specifics. Awesome client service provided. Thank you for having such a great owner and service team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Happy customer!
byon 11/12/2015
Napa Ford is the way to go! They helped me buy my 1st car last week! I was really nervous about making such a large commitment but they found a way to fit my needs and make me feel comfortable! They were informative, honest, patient, and very accommodating! Thank you to the staff at Napa Ford! Everyone there is very friendly and awesome!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 10/03/2015
Wayne and KC were honest, helpful and patient. I felt like I was in charge the entire time, and I never felt rushed into any of my decisions. And best of all, I love, love, love my truck!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Amazing Truck Buying Experience
byon 08/18/2015
I spent the previous 3 weeks interacting with another dealer that was trying to find the vehicle I wanted and I was logging my own hours trying to help them, I made 1 call to Mike at Napa Ford and he quickly confirmed that the exact vehicle I was searching for was on the lot. After a 3 week search with another dealer Napa Ford beat their deal and I had the exact truck I was seeking in less than 24 hours. To add to the service Mike is also providing airport shuttle service since I am out town for the week on business and they want to ready my truck for pickup on Friday. Mike is driving all the way from Napa to pick me up at SFO Friday night, that is definitely going the extra mile.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service and honest .
byon 08/14/2015
I am looking at least one person in auto dealer sales man who is honest . After all i have one sales man who can i trust . Yes, PETER H I will . He give me best deals I am so happy . Thanks Peter
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A+ Customer Service
byon 07/25/2015
I first would like personally thank the team Jeffery, Sales associate and everyone at Napa Ford Lincoln Dealership..... Thank You!!!! I love my 2012 Nissan versa ;)) I never thought being single newly divorced mother with bad credit could possibly drive off car dealer lot with much needed good safe running beautiful black 2012 Nissan versa, But to my surprise the Team at Napa Ford Lincoln dealership made my teenage son and mine possible. Thank you Jeffery & everyone at Napa Ford Lincoln dealership. Christy Eaton. NAPA residence loyal customer
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Used car deal
byon 07/17/2015
I purchased a used vehicle at Napa Ford/Lincoln. I had seen the car online, and came in ready to deal. I found the sales staff friendly and the sales manager ready to deal. It was a pleasure doing business with this dealership!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Napa Ford Rating
byon 07/01/2015
2015 Ford Edge SEL--All went very well--This is the 5th car I have purchased at Napa Ford--Hopefully I will be back
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 06/29/2015
Jefrey helped me from beginning to end. It was a fast and smooth process
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Happy customer
byon 06/05/2015
Michael was very helpful and provided the information that I requested to determine whether we would be purchasing this vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Napa Ford Lincoln is proud to serve drivers across Napa County and beyond with high-quality Ford service, as well as an impressive selection of new and used Ford and Lincoln models. When you want to finance a new Ford or schedule Lincoln service, our Ford dealership in Napa, CA, is here for you.