Larry H. Miller Toyota Lemon Grove
Customer Reviews of Larry H. Miller Toyota Lemon Grove
Horrible experience
byon 07/26/2019
Horrible Place! Ok, up front we all know that nobody likes to deal with car sales people because they are just trying to rip you as bad as they can. When I purchase a new car, I decide what i want and do my homework. I had a car that i wanted and the price that I was willing to pay for it, so it should make it really easy for the dealers that I call ... can you sell me this car at this price? Yes or No? I made it VERY CLEAR on the phone that this was not negotiable, no hassle offer and agreement. Well, I called this place and spoke with Maximo ... who after speaking with his manager ASSURED me that they would do it and I agreed that I would be there within an hour. Well, my family and I showed up only to be put through the ringer ... so they thought! They tried their best to butter us up and then came the paperwork ... with a price WAY higher than what Maximo agreed with me on earlier. Maximo was smart though, he had passed us off to another salesman (Mike) who tried to rip us ... but when this happened I calmly walked over to the other table where Maximo was trying to ring out another poor family I'm sure and asked if I could talk to him. Maximo then came over and tried to pass it off on his manager, "my manager didn't understand correctly that you wanted the Hybrid!" At which point I caught him in a bold faced lie, because on the phone earlier I couldn't think of the word "Hybrid" for a couple of seconds (brain fart) and he jumped in and helped me say it! When I reminded him of his short memory and lies ... he just had that deer in the headlights look! I asked them if they were going to honor the deal that they had made with me on the phone and they told me they couldn't ... so we drove up the road to Mossy Toyota which proudly and professionally gave us the deal ... no questions or haggling needed! We have been a Toyota family and always will be and these guys at Lemon Grove Toyota are a disgrace!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Such a Terrible Decision to Come Here
byon 05/15/2019
Shady, unreliable, and irresponsible is putting it nicely, when describing Larry H. Miller Toyota Lemon Grove. Doing business here cost me more money and time than I ever expected to lose, and is one of my biggest regrets of the last couple years. Shame on these [non-permissible content removed] for running such a disgraceful business operation. Jenn O., why aren't you returning my calls? I challenge you to do the right thing. I leased a car in 2016, and returned it in 2019, and financed another car from the lot. The sales rep, Jessica Cruz, couldn't answer basic questions about the car I was interested in (e g. how many cylinders in the engine?). As part of the negotiation process, she agrees to waive my last two lease payments. Similarly, I was promised free oil changes from the shady business manager. Strangely, as they handed me the keys to my latest car and told me to have a nice day, I had to remind them that they never charged me for my down payment... you're welcome guys. Jessica never grounded my leased car, which entails sending one document to the DMV and another to Toyota Financial. Which means no record of my returning it existed. So I kept getting charged lease payments two months after, which combined with the previous payments I thought were waived (but weren't), got sent to collections, which then lowered my credit score by 60 points. Similarly, I kept getting DMV registration renewal notices, and as icing on the cake, whoever currently drives my previous car has been blasting through toll roads without a pass, and guess who's being sent that bill too? Nowhere has this dealership stepped in, admitted their fault, and helped me through their mistake. At first, they tried to blame me for not submitting the right paperwork to the DMV (this is total BS and something that literally every dealership takes care of). Since that attempt to gaslight me, I've been on the phone, repeatedly, with Toyota Financial Services and a guy named Art, from this dealership's leasing office. They kept pointing fingers at one another until I finally forced everyone on to a conference call together. I learned that Jessica no longer works at this dealership, not surprising given the atrociously high turnover of this place (you will see different people here every time you walk through the door). Not only did she screw my credit by not grounding my car, she never notated the waiving of lease payments, so now I owe more money than I thought. They made a mistake that cost me time, money, and my credit, didn't take ownership for it, and didn't fix it. This is exactly why I pay for legal insurance, and this is why I will be reaching out to Larry Miller corporate (again). This place is an embarrassment and an affront to anyone who values integrity. It's just not worth the risk for prospective customers coming here when any other dealership in San Diego would likely be much better.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Lemon Grove is not only full of rich history, adventures by day, and entertainment by night, but home to Larry H. Miller Toyota Lemon Grove. Just a few short miles outside of the heart of San Diego, you will find our Dealership ready to serve you whether you are in the need of a Vehicle, Service, or Parts. At our dealership we pride ourselves on serving the surrounding areas of San Diego including La Mesa, La Presa, Paradise Hills, Rolando and Encanto.
Still wondering if you should choose us for your vehicle needs? Give us a call today to learn more about our services here at Larry H Miller Toyota Lemon Grove where we always look forward to serving you!