Glendora Chevrolet

by Michael A on 02/27/2023

Glendora Chevrolet called me to schedule a recall service on my 2500HD truck and set up an appointment for me. When I showed up the they told me they couldn’t perform the service due to not having the parts. I couldn’t believe it! They wasted so much of my time and I lost a day of wages for not going to work all to be able to fix my truck. I’ve purchased 3 vehicles there, but won’t be going back there anytime soon.

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by Mark Padilla on 02/21/2023

I’ve always have been taken my truck to the dealership since I bought it from them from tires to oil changes I had bought my previous set of tires from them I had specifically told them that I wanted the same set of tires that I had purchased from them before which were Michelin high mileage tires 70,000 I was told they had the same tires but in the paperwork they changed it to a lower mileage tires without informing me about 50,000 miles when I found out the told me that the tires I previously purchased was discontinued for the fact they didn’t inform me about it till the paperwork was filled and tried to sneak it by me made me very upset never had them do this before needless to say I had to pick up my truck which they misplaced they key and had to wait an hour and a half for them to inform me about that just very bad service this time and had to purchase the tires at another shop which had the high mileage tires that I wanted<br>

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by Johnp56 on 02/17/2023

My experience has been horrible. The truck I bought is an absolute lemon and I couldn’t use the truck for first 2 months I owned it. Owning this truck has caused me several thousands of dollars not being able to use it. No course of action has been taken by GM or your dealership. Extremely dissatisfied with how this issue was handled.

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by Accccccy on 01/09/2020

I came in for a diagnostic on Nov 22. i paid the 150 and picked up the car. I returned back on Dec 16 with the car and a part that they told me i needed, but then told me i had brought them the wrong park. Then they didn't have the part my car needed, and it was not available anywhere. and i had to wait. they did nothing to accommodate me. all they had were excuses as to why they couldn't help me on anything. i am a long time customer and had been loyal to this dealership. but they made me feel like i wasn't worth their time. i located the part they needed to repair my car and brought the par tin to them. that IS 2 times i had to go out of my way to find car parts. i shouldn't have had to do that. the dealership should handle that. so when the repair is FINALLY done, they try to charge me another $150 on top of the original quote. they tried to tell me it was because they had to use parts they didn't include in the original quote and that the person that had written the quote for me was no longer there. But i saw the person that gave me my quote from the very beginning the day before when i dropped off the part for them. ALL OF THIS WAS A HORRIBLE EXPERIENCE. I hope to never go back to this dealership, and i will never recommend it to anyone. maybe an enemy of mine

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by Dissatisfied on 11/11/2018

The reason why I gave such a low rating to the Glendora Chevrolet dealership is due the level of service I received from one of their service consultants, Mr. Nivardo Salazar is the employee for whom I'm referring to, he was absolutely the most unprofessional, rude and arrogant person I've ever experienced while having my vehicle service at the Glendora dealership. He treated me as if I didn't know anything about my car and would not listen to anything I tried to tell him and then worst of all, after I told him my car had an extended warranty for electrical components under my VolTec warranty, he just blew me off and said with a smug smirk on his face that this was going to cost me to replace a defective battery cable, which he also tried to insinuate that I was the reason why the battery cable became defective in the first place, because I had the dead 12 volt battery replaced from a different auto place, rather then me paying him to have the battery replace from his service dept. He was taking joy in trying to charge me for something that I shouldn't of had to pay for in the first place. Also, as I was waiting in the service dept, I had witnessed Mr. Nivardo Salazar disrespecting other Chevy customers by bring rude and arrogant to them as well. My car was there in the service dept for over three weeks with no solution to the problem. The dealership did give me a loaner car for the first week and a half, then I get a text from Mr. Nivardo Salazar stating he was going to start charging me $25 a day while I had the loaner car until my vehicle was fixed, which at this point, there was no estimated time when that was going to be. This whole experience was very stressful for me, besides dealing with this smug, arrogant and unprofessional service consultant, this was my only vehicle that I have to drive to work with and had no idea how I was going to resolve this issue. It is just terrible how Mr. Nivardo Salazar treats the customers at the Glendora Chevrolet dealership and especially a long time Chevy customer, like myself, who has boughten several brand new cars from Chevy over the last 20 years.

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by brmccardle on 05/24/2018

Short and efficient

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