Fremont Chevrolet
Customer Reviews of Fremont Chevrolet
Fremont Chevy for life!
byon 05/03/2023
You have the best service department! My insurance company was being difficult and the service rep assigned to me was just so polite and let me vent. It was like talking to a friend, which is something customer service is lacking these days. I know I pay extra at Chevy but it’s worth it. I know they’ll take care of me. <3 Thanks Guys
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil and filter change
byon 08/08/2022
Everything went well. Drop off my car for service and they called as soon as the car was ready for pick up
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Misdiagnosed
byon 02/17/2021
Check engine light for emission system issue cost me about $700, mainly labor. After 1 day, check engine light is back on, now they see the real cause they missed the first time. But I still got to pay for everything including redoing what they did the first time. Devin quoted $1,500 I would guess mainly labor again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 06/28/2019
Their services offered was three times higher than what I paid to have my car fix. Even though I have a warranty on my new car I will never deal with Chevy again
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Bad service
byon 12/01/2018
Don’t waste your time coming here. Horrible service every time I have to bring my car in. Brought in my car at 8 am for oil change and 2 other services.. got my car back at 6 pm with only oil change done! The 2 other services I needed weren’t done.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Service for a SS 1LE
byon 04/18/2017
Usually pretty scared about taking my cars into dealers for repairs/maintenance, but this was a good experience. Service rep was quick to get a foreman in my car to find the noise coming from front suspension, car only has 3k miles and was also seemed to have an issue. The foreman knew exactly what it was within a few seconds of hearing it. Did my routine maintenance as well. Painless and easy, thanks fellas
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service and Staff!
byon 04/04/2017
I enjoyed working with the service writer to address my problems. I also enjoyed the professional courtesy of everyone who works there like the shuttle driver, the employee who retrieves the car, and all of the service writers who made sure I was helped.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
why so bad
byon 08/07/2016
OMG, how can worse become worst? You should go to this dealership if you are first one in line and 2 customers after you get serviced before you. Then service manager came and tried to diffuse it. You should give your car for servicing here if you don't want to be informed after the servicing is done. Service advisor doesn't care to inform you that your car is done. We are going back to San Jose. It is OK to drive all the way from Fremont to San Jose to get a good service instead of getting a bad going on worse. Didn't dare to go to the restroom again since last time experienced it was the worst smelling one. Didn't dare to ask for shuttle since the shuttle driver made us wait over 2 hrs before. Once we used his services and I was the last one to drop off, so offered him a tea and he came in and sat for 1 hr just chatting. No wonder, his this habit is making other customers wait for hours.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
DISHONEST service!
byon 02/19/2016
I came in for an oil change I said I thought I smelled burned oil about a week ago.. Quan in service told me after 4 hours that my car had 3 leaks and wanted to charge me $2600 plus tax to fix it. I took it to 2 other mechanics of which one was my friend and they checked it and said I have NO LEAKS at ALL. This is by far the WORST dealer experience I have ever had. I was planning on getting 2 new Chevys by June but not from this dealer group!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Greedy,make excuses to make money for false diagnoses
byon 12/04/2012
Dont go there,they will ripp off you.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments