Customer Reviews of AutoNation Toyota Cerritos
Amazing experience
byon 04/10/2024
Toyota of Cerritos is awesome Saul the sales guy as well as Larry from Insurance he o the Man who did the final contract were so friendly and answered all my questions
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Consumer
byon 11/23/2023
Jake Bumacod, After Sale Advisor, is a (10+) and he was OUTSTANDING to work with. He was Patient, Courteous, Responsive to our Auto Service needs and Honest every step of the way. Jake, spent the time to explain the vehicle inspection process and he also ordered the parts necessary to repair a squeeky trunk lid. Jake, is a CREDIT TO AUTONATION and he serves as an example for others to emulate.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Sales Experience
byon 11/20/2023
We were lucky enough to work with Matthew B. His energy, vibe honesty made us feel comfortable immediately and he made everything extremely smooth for us once we got the process going. I can’t thank him enough for how he looked out for our best interests. Great sales experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
This dealership is the best
byon 11/19/2023
I spoke with several other Toyota dealerships in the area, and no one even came close to the deal Toyota of Cerritos gave me on a new 2024 Rav4 Hybrid. Highly recommend going to Toyota of Cerritos if you live in the SoCal area. Everyone there was super nice and helpful, specifically Henry Mendez. Henry took care of me during the sale and answered all my questions and made sure I was happy. No pressure. He didn’t try to upsell me or try to talk me into things I wasn’t interested in. He also gave me a great deal on my trade in. Not only that, but the financial director, Faramarz Khounani, who finalized all the paperwork was great. Very kind, knowledgable and friendly. Trust me, these guys are the best. All the other Toyota dealerships in the area were no where close to Toyota of Cerritos in terms of communication, value and honesty. Thanks again Henry! You deserve a promotion.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Automation Toyota of Cerritos is The Best
byon 11/15/2023
From my first email about selling my current car, to driving home in my new Camry. Albert, Adam, and Guadalupe were amazing. They were super friendly and knowledgeable and had me in and out of there with my new car super fast! Great prices, great service and I am completely satisfied with the process and my new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mini cooper
byon 11/07/2023
Car was cleaned up very well and there were no hard pushy salesmen.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bad customer service
byon 11/07/2023
I brought my car CHR for service and I told them that I wanted to bought a Toyota service care for $329 for5 services, when they called me to pick up the car, they said my car is not go through with the service that I want to buy and I have to pay more than I expected.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Oil and filter and tire rotation package
byon 11/07/2023
Service was done but they failed to top off fluids as described on my invoice. I went back and the service advisor said they’re not empty, but weren’t to the fill line either SMH and left they will not get more than oil changes from me.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
General maintenance
byon 11/06/2023
Had a positive experience with Service Advisor, Carlos Lopez. Brought car in for general maintenance, but Service Tech identified a number of other repairs that needed to be done which was totally unexpected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Disappointed
byon 11/05/2023
I took my Hybrid Toyota Highlander to get the windshield and pillar fixed after it had been damaged by a flying object on the freeway. The first time I picked it up, they forgot to fix the pillar and they dirtied they inside of my car leaving black oil finger marks as a result of changing the windshield. So I took it back and they gave me a loaner Camry in the meantime. It took about a week or two to hear back from them because according to them the only person who could fix it was on vacation. Meanwhile I’m paying more for gas than I usually woul with my Hybtid. When I go to pick up my car I noticed that they’ve left parts dangling after fixing the pillar, so I have to leave it there for another week or two. By this time I’m frustrated that I can’t fit any of my teacher boxes in the trunk of the Camry, not even my son who is 6’3 fits in there with his baseball gear. In all, it was a very frustrating experience because of all the inconveniences I had to deal with. I don’t think I’ll be bringing my car back anytime soon. I do have to say that the service worker, Mayumi, who was in charge of my case was polite and professional and it seemed like she was trying her best to help me.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2021 Rav 4 Hybrid
byon 10/31/2023
Great sales team. They worked with me and there was no pressure.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quick and Detailed Customer Support
byon 10/30/2023
Great service and communication the entire visit! I was a bit late to my appointment and they were still able to finish the service by the estimated time. They found an issue while inspecting my car and provided a detailed overview of the situation and the next steps for submitting a claim on my behalf and ordering a needed part. They were able to get me scheduled for a follow up service visit within a few days of this initial visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Review
byon 10/25/2023
Fast, accommodating, and knowledgeable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 10/24/2023
Very satisfied and Happy with Mayumi Julian -sales advisor who assisted me with all the services I need, she’s very professional the way she help the customers like me. Excellent’
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 10/23/2023
It was awesome! In and out no strings attached.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Maintenance
byon 10/21/2023
Jairo was very helpful and gave me great advice and suggestions with future services and it also saved me some money.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thank You so Much!
byon 10/14/2023
Thank you so much! Mr. Anthony Nevarez was very helpful, professional, friendly, and approachable. He informed me ahead of time what needed to be done with my car and the pricing before fixing it. I will definitely go back for services.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 10/14/2023
The service advisor Yumi is pleasant, helpful and courteous. Excellent!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing & Dependable Service
byon 10/13/2023
I can always count on Jairo Gonzalez to help me with my service needs for my Rav4 XSE Hybrid. I highly recommend him to anyone looking for a trustworthy Service Advisor. He’s very knowledgeable, dependable and straightforward when it comes to the services that my vehicle needs. He also answers any questions or concerns that I have and gets my vehicle back within a good timeframe.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Disappointing Service Experience
byon 10/09/2023
Took my truck in for a scheduled oil change. Took two hours for them to get the truck on a lift. Received a call stating that two screws on the factory skid plate were stripped and I would have to pay to replace them. The truck has only ever been serviced by Toyota technicians, which means the last tech stripped the screws, not me. Have to argue with the manager to get them to replace the screws at no cost to me. When the truck was first returned to me after completing the oil change, it was clear that the skid plate was removed off the vehicle and poorly reinstalled, screws and bolts were all loose or not even in all the way, with additional damage to the skid plate from breaking off the screw heads of the stripped screws. Had to get the manager out of his office to look at the truck. They sent it back and reinstalled the skid plate properly but some screws were still found loose. Also I found my tires over inflated after the service. Usually have good experiences with this service center but for whatever reason, it seems the service technicians are being careless with their work. What should have been a two hour service turned into 4 very frustrating hours.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Recent service
byon 10/09/2023
During the last car service, it was discovered that the car had a leak in the water pump. Thankfully, the work and cost was under warranty. Daniel Arajo helped me and was attentive and courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The Experience
byon 10/07/2023
Sales was super helpful and everyone was kind and courteous. The process was quick and fast. Just under 1 hour and a half for paperwork- quickest I have ever experienced. Some issues came up mechanically with car - however when I brought them up - they were addressed immediately and even supplied me with a rental car while they corrected the items discussed. I would 💯 % go back here for another car sale or car service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments