Customer Reviews of House of Imports
Remote Purchase Made Easy
byon 04/18/2024
I had identified the car I wanted, a 2021 Mercedes E Class 450 Cabriolet coming off of a lease. I had looked for a certified used one on the Mercedes website. A Cab with low mileage came up at House of Imports a few hundred miles from my home. I contacted them and Nick Salama worked with me. As I had never purchased a car remotely before, Nick and the people at House of Imports walked me through the process, including the arrangement of the car to my door. Everything went smoothly and I am now enjoying the car. The overall experience was very good.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Quick car sale
byon 11/12/2023
Fast & friendly. I knew what I wanted and they made sure I got it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service at Buena Park Mercedes
byon 11/02/2023
The service I get from Bill Chow is consistently excellent. Efficient, he understands the problem, understands the value of customers' time, and is transparent with regards to expectations. Trustworthy which is not found in many places these days.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellence Customer Service
byon 10/31/2023
I like to Thanks my advisor, he did an excellent service helping my car repair asap.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
SERVICE
byon 10/07/2023
House of Imports has always lived up to its commitments to the customers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent
byon 09/30/2023
Fast and prompt service done on my vehicle at the last minute. Excellent service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car door and radio station
byon 09/28/2023
My car door still don’t open. The radio stations to go to the same channel. pretty much I bought the car in for nothing. I have recordings of how many times I try to open the door and it doesn’t open. very bad customer service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Mr.Sharma
byon 09/20/2023
Always very courteous and professional. Had our car ready by the time promised and informed us of upcoming routine services so we can schedule accordingly. Always a pleasure and comfortable to work with. The sales team helped us find the right car and Mr.Sharma in service ensures we keep it just as beautiful as the day we brought it home. Thank you again for all of the help and support.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
E Class Service
byon 09/20/2023
Brought my car in for Schedule A service. Service Rep, Allan Halina was great, explained services that need to be preformed and had the car completed in a minimum amount of time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
George Edmund
byon 09/06/2023
George was so helpful when we bought our car from the dealership. He was so friendly yet knowledgeable and professional. 100% satisfied with the experience with George. We were so thankful that we were able to purchase our new Mercedes from him. Will definitely recommend him to our friends!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent experience
byon 09/05/2023
I had interest in purchasing Mercedes Benz S580 before visiting House of Imports. The sales person did a good job in showing me all the different models of S580, including the electric and hybrid options, as well as the gasoline car. Being able to compare the merits and demerits of each car, along with the pricing and promotions, have been really helpful in making my decision. I finally have decided with S580e plug-in hybrid. The S580e plug-in hybrid is good fit for my needs. With my daily driving distance of about 30 miles, it is great that the car run on electricity for the first 50 miles before switching to gasoline. And being able to charge the car fully at home with a 50 A charger in just less than 3 hours is really convenient. I am satisfied with my purchase and that the plug-in hybrid feature allows me to save a lot of gas while also providing the peace of mind of being able to switch to gasoline if needed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchase of used 2022 GLC 43
byon 08/29/2023
Michael was great to work with, car was ready when we showed up for our appointment and we paid a fair and reasonable price
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service!
byon 08/28/2023
Jag Reyatt was my service advisor and he was very nice. Procedure was easy and also gave me a lyft service although they had no shuttle service on Saturday. Not only Jag, I always get good service here.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service!
byon 08/28/2023
Daisy was the service advisor who assisted me. She was very professional. I waited for my car and was out of there within the hour including my car being washed. Daisy kept in touch with me and I had great service. It was very easy and I waa shocked that I was out of there so quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car service
byon 08/21/2023
Exelent job. friendly workers and professionals at the time of due their job
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1990 420SEL
byon 08/16/2023
I took my vehicle in for a LOF and additional routine maintenance. Adam Tashchyan managed the work superbly as usual. The work was done on a timely basis, and the vehicle is running beautifully.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Gary Weden.
byon 08/10/2023
I received a recall for my GLE43. After getting the total run around from Flecther Jones of Newport Beach, I decided to try House of Imports. They were very pleasant and efficient to deal with. I would highly recommend them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The Service Department
byon 08/08/2023
The agent was knowledgeable in terms of providing me the correct information about how to maintain the car tires.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales
byon 08/03/2023
My experience was really good! When I first inquired about a car I got a fast response and John was really helpful even on his day off! In the office everyone was polite and helpful. I appreciate the experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service and a recall
byon 07/23/2023
My car needed service and the service repersenative was the best help me with all my needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wonderful buying experience
byon 07/15/2023
Fast, very efficient, no haggling of price, nothing offered any available options on warranty and protection. Sales team are very professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service for SUV
byon 07/13/2023
Service for my suv done quickly & a phone call was made to me when the car was ready!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments