Hardin Buick GMC

by Jason M on 03/10/2024

I was contacted to come in to view a vehicle I submitted an inquiry for. I advised them I’d go if only the price was reduced to my budget. Rep said to come in and he’ll work on the price. I was ready to commit and purchase the vehicle. I showed up was handed to another rep and felt as if I was steered into buying a new truck and not the original I inquired with. They sat me down, and didn’t reduce the price by a penny. They sent me away with a hand-written quote instead of an official quote. This entire experience with Hardin Buick/GMC felt misleading and dishonest.

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by Maddog1 on 05/17/2023

The Internet sales Woody Rogers working with John Roberts who was my main contact to buy my AT4.. They were fantastic honest and fair to deal with. Made my buying experience great. I have bought GM Chevrolet products for 35 years but this time they could not get me the product I needed with the tailgate I wanted, so I bought my first GMC product and I love it. So far.. Hardin dealership gave me the vehicle I wanted, at the price I wanted with the discount I wanted. Great job Hardin GMC, great job John Roberts. Click

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by TickedOff on 03/24/2018

I was lied to about the estimated tax and fees AND the option contract and then told I had to buy the security system activation for $1000 because otherwise nobody would make any money on the deal and I was treated as if that was MY fault. I was then baited in to buying an extra key fob, given an ultimatum, threatened aggressively by Gordon, the sales manager, that the option contract would be cashed if I didn't have a check on his desk at 8:00am 2 days later. And to top it off, while I was waiting, I was subject to listening to sales staff members make homosexual oral sex jokes while standing just 10 feet away from me. If I didn't REALLY need this vehicle right at that moment, there is no way in hell I would have ever done business with this crew of [non-permissible content removed]. Everyone involved in the organization should be ashamed of themselves.

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by PeterBa on 10/30/2016

My wife and our grandchildren outgrew our current Range Rover and we needed to get out of our lease a few months early and get a new vehicle. My wife wanted a Yukon Denali. Costco is running a promo touting a hassle free purchase, where the dealer is to show you invoice and sell at supplier pricing, which is below invoice. When you sign up to get a number, they give you a choice of three dealers in your area, we selected #Hardin Buick GMC. David Jolliffe contacted me within 15 minutes. He said he had two of the vehicle we wanted, one black, one white and the price would be $69,189.00 with the current rebates. I told him we would like to see it, he invited us down, but the Black was gone. We went down right away to find the White one was being driven by a manger and was not there, as well it had 3,000 miles. He asked us to come the following day, which we did and liked the vehicle but wanted to see if one was available without the miles, there was nothing equipped as we wanted, and he offered an additional $1,000 off if we took that one. Finally after several text messages and emails, we agreed to take the one they had. To this point all negations were sales price, not payments. As soon as we agreed, payments were the only thing discussed. As we were waiting for a time to come down, I sent a text confirming the negotiated sales price, only to be called back by David and Don. As it turned out, the price we were given and agreed to was not the price we were going to pay, although they didn't tell us a price. I could see the writing on the wall, it was a typical dealerships bait and switch. The manager kept stating he offered it to us at the payment we agreed, but we never agreed to a payment, only a sales price. They said they needed to confer with John, the manager and they would get back to us first thing the following morning, the next day, it was within an hour, they never got back to us. At least we were not separated from our money. The lesson, never take their word for anything, they are by their very nature, car salesman, take notes, and check everything they present to your for signatures. Sounds logical, but when the salesman insists this dealership is different, money is not important, Relationships are their goal, don't believe them, money is the final arbiter. I would not have written this review if the dealership and it's managers were just straight and above board as David said they were, I think he may have had good intentions, but not the dealership, we'll never know. Now that I have had my trade in inspected, I will incur additional expense because Range Rover only allows one inspection, and this deal went south. I'm out two trips and a weeks worth of conversations, emails and texts, but at least I have my money.

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by hbacadia on 11/05/2015

We are very appreciative of the outstanding customer service we received from Jim Keys & Gordon, in helping us to find the best truck at the best price for our 22yr old to purchase. Our son loves his brand new truck (he hasn't made his 1st pymt yet, Lol) & we are relieved to know that he is driving a safe & reliable vehicle every day. It was a great experience. We hope to return for our next GMC! Thank you Hardin GMC

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by Jetskate on 10/16/2015

Rocky was awesome, absolutely love my big new truck. Just bring your checkbook, good credit and Rocky will give you the best deal ever ! Killer Sierra 2500 Denali, couldn't be happier.

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